I was prepared to go with four dots, until my checkout experience. I called the front desk to let them know I was checking out. She responded, "I can't check you out until you are out of the room." I told her I was leaving the room, key on the desk, I have my bill which was put under the door, but she refused to check me out until I presented myself at the front desk. I've never had this experience before and can't believe it's hotel policy, perhaps just a misinformed worker. That aside, the room was clean and not in need of any repairs, the location was not in the heart of my meetings but they were easily accessible. Free breakfast will save you some $$$ as will the free WiFi since most hotels here charge. Otherwise friendly service. Walkable area of the city. I might stay here again, the pricing was very competitive for the quality.
- Official Description (provided by the hotel):
- Welcome to Holiday Inn Express Manhattan Times Square South! Enjoy a calm, peaceful haven in the heart of NYC. You are a part of it all when you "Stay Smart" at the Holiday Inn Express(R) NYC hotel on 36th Street which is centrally located in the heart of midtown. You are steps away from fabulous shopping and famous landmarks. Business travelers can be minutes away from their offices of Marsh and Mclennan, Verizon, Google ABC,JP Morgan Chase,and McGraw Hill. All are within walking distance of our location in Manhattan near the Empire State building and minutes away from Times Square. Our hotel guests can stay productive in our 24-hour business center with copy, fax, printing and computer services. There is so much to do whether you want to catch a Broadway play or visit the Modern Museum of Art, browse the shops on Fifth Avenue or enjoy the sites at Chelsea Piers, The Holiday Inn Express(R) NYC hotel on 36th Street is located near the best of Manhattan and Times Square. Our hotel guests can go skating at Rockefeller Center, stroll in Central Park or Bryant Park or take an evening cruise around New York City. You will take delight in magnificent, skyscraper views, our impeccable customer service and terrific, complimentary amenities. Take advantage of our free, hot breakfast bar. Everyone's a star at our Holiday Inn Express(R) NYC hotel. With a name you can trust and a price you can afford, we'll indulge you with a practical and convenient stay. ... more less
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