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“Great Stay”

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Hyatt Union Square New York
Ranked #121 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
massachusetts
Level Contributor
3 reviews
“Great Stay”
5 of 5 bubbles Reviewed 10 August 2014

You feel like you are staying in a boutique hotel. This is not your typical Hyatt. From the minute you walk in the staff is waiting for you with a smile on their faces. They are very friendly and always ask is there anything they can do for you. The room was a good size for New York and the lobby bar is a nice place to relax after a long day. I would highly recommend staying at the Hyatt Union Square.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank travelfun05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Holbrook, General Manager at Hyatt Union Square New York, responded to this review, 13 August 2014
Dear travelfun05,

Thank you for this wonderful review. We greatly appreciate every comment and the compliments. We are glad to hear that you had a wonderful stay with us.

Our hotel is a unique one in the Hyatt portfolio. It streamlines boutique yet not too casual to feel astray from the service that Hyatt is known for. We have a great team that is dedicated to provide the essence of class while complimentating with the New York style hospitality.

We definitely would love to see you back again with us and can't wait to welcome you back to Hyatt Union Square.

Please feel free to write should you have any questions for me.

Kind Regards,

Chris Holbrook
General Manager
chris.holbrook@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,543 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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1 review
5 of 5 bubbles Reviewed 10 August 2014

Hyatts newest Gem

Great location and one of Hyatts newest gem. I highly recommend this property when visiting NYC. The staff were always available to accommodate all of our request. The location is in their heart of Union square accessible to great shopping and restaurants.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJiffo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Holbrook, General Manager at Hyatt Union Square New York, responded to this review, 13 August 2014
Dear JJiffo,

Thank you for this great review. We are ecstatic that you have fully enjoyed every aspect of this hotel.

We are a new and upcoming hotel that strives to become one of the best in New York City. With you help and great feedback, it not only gives us (the staff) the encouragement to strive for more but helps other guests to journey through this experience that is truly a Hyatt Union Square experience.

With that said, I would love to see you back at Hyatt Union Square and can't wait to welcome you back to Hyatt Union Square.

Best Regards,

Chris Holbrook
General Manager
chris.holbrook@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed 9 August 2014 via mobile

I travel 3-4x per month for business and decided to give the Hyatt group a try when this hotel opened.

After multiple stays I would not recommend.

If you need to stay at a Hyatt property in NY the Andaz is the only way to go.

First of all the beds are completely uncomfortable, the rooms are not properly cleaned, the front desk service is atrocious, and no fridge or cold drinks available in the room.

If you need to stay in the area I would always choose W, Standard or Ganservoort which are all in the same price range.

Also the Hyatt loyalist rewards are worthless. I'm at platinum status and never received an upgrade.

At the other hotels I am frequently upgraded and receive complimentary services.

I've complained to Hyatt and the hotel and never heard from them.

Stayed August 2014, travelled on business
Helpful?
5 Thank jmd437
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Holbrook, General Manager at Hyatt Union Square New York, responded to this review, 13 August 2014
Dear jmd437,

It is with deep regret that I write to you on this negative experience you endured during you recent stay at the hotel. I would like to sincerely apologize for all inconvenience and will definitely follow up with my department heads with the listed issues.

I was advised by my one of my manager's (Tenzing Dupatsang) that he had reached out to you on the day of check-out and has assured that his team will make sure that your next visit will be like none other without any issues you've had in the past.

I am confident that we will make a lasting impression and welcome you back to Hyatt Union Square with the respect and acknowledgement you have every right to expect as a Platinum member.

Please let me know if there is anything I can further assist you with. We look forward to welcoming you back to Hyatt Union Square.

Best Regards,

Chris Holbrook
General Manager
chris.holbrook@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

Since the hotel opened last year I've stayed three times and enjoyed each one. This was a brief one-night visit, and because we were seeing a play in the Village, the hotel was a perfect choice for an evening downtown. We could go wherever we wished to go on foot, but the hotel's location also makes it easy to get on the subway.

The hotel is full of cool design features, but at the same time feels welcoming, and the gym in the basement is convenient and the equipment new. We were given an upgraded room with a great rooftop view East, and the Bigelow amenities are a great local touch. The rooms was as usual well-laid out and quiet .

The staff are always part of the great experience at Hyatt Union Square, and this time they really outdid themselves. I had accidentally left my wallet at home, and they went out of their way to not only be helpful, but sympathetic. A great stay, and the hotel has become my go-to in downtown New York.

Room Tip: Rooms facing 4th avenue and on higher floors have fine rooftop views.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank znitud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Holbrook, General Manager at Hyatt Union Square New York, responded to this review, 9 August 2014
Dear znitud,

Firstly, thank you for your loyalty. We are thrilled to hear that your stay was more than outstanding this time around and sharing this with us on Trip Advisor.

Our staff here really makes the difference as you mentioned and every individual has a special characteristic and way of impressing guest - however still maintaining the essensce of hospitality professionalism. And we are very pleased you had the opportunity to experience such a trip through the staff's passion for great customer service.

We definitely look forward to many more of these stays. We can't wait to welcome you back to Hyatt Union Square.

Best Regards,

Chris Holbrook
General Manager
chris.holbrook@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brackney, Pennsylvania
1 review
5 of 5 bubbles Reviewed 6 August 2014

We had a family traveling from multiple locations for an Art event. Upon arrival there was some confusion with the reservations. We had one room showing as reserved and 4 people to accomodate. Without hesitation and with excellent customer service Mr. Tenzing Dupatsang immediatly assured us he would arrange for appropriate accomandations. Within an hour we had adjoining rooms. This was a relief and at no time did we feel like we would not be taken care of. I highly recommend The Hyatt Union Square as an excellent choice for your hotel needs. Cudos to the staff, food and all around custoner service!!!

Room Tip: 4th Avenue location
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Green Features: Beds are comfrotable and linens are superb! Excellent housekeeping.
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank mdelia2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Holbrook, General Manager at Hyatt Union Square New York, responded to this review, 9 August 2014
Dear mdelia2014,

Thank you for a wonderful review. We really appreciate this. I'm so glad to hear that your stay was a great one and thank you for recognizing Tenzing for his outstanding service. I'll be sure to congratulate him during our next meeting.

It is with immense pride that I speak about the staff as they have been the driving force in creating the new experience that all of our guests are journeying lately. Thank you for being part of it and we hope to see more of you as we venture even further and into better places.

We look forward to welcoming you back to Hyatt Union Square.

Best Regards,

Chris Holbrook
General Manager
chris.holbrook@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellesley, Massachusetts
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

Seeked spot near our daughter who lives in East Village for 2 day stay...rarely do we opt for the chains, but Hyatt Union Square is game changer! Decent rate for upgraded city view room...immaculate, cozy & new feeling...love that. But BIG difference was truly terrific staff! Warm & welcoming, helpful & accommodating (thank you Victor!!) plus genuine sense of humor...traits must all be job requirements! Planning return trip to NYC with my sister & her girls mid-August...will DEF stay at Hyatt Union Square!

Room Tip: I'd ask for city view if available!
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank donna2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Holbrook, General Manager at Hyatt Union Square New York, responded to this review, 9 August 2014
Dear donna2go,

Thank you for a great review. We are grateful for providing us your sincere feedback which helps future potential guests to make the right decision when choosing hotels in New York.

It is definitely the location but as you mentioned the staff here creates the experience for our guests and the amenities we have are first class and luxury. The young, ambitious and friendly staff from the door to the housekeeping staff are motivated and encouraged by such reviews and I'll be sure to congratulate them in the next meet.

We definitely look forward to seeing you again. Please feel free to contact us should you have any questions.

Best Regards,

Chris Holbrook
General Manager
chris.holbrook@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 6 August 2014

The hotel has more of a feel of a boutique design hotel. Beautifully designed lobby and rooms. Its restaurant The Fourth makes the best cafe lattes and cappuccinos in NYC thanks to the talented barista Kingsley. Great location next to three different subway lines and within walking distance of the restaurants in the east village. There is a nice fitness center and they have Dutch style bikes available too. We would definitely stay here again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Holbrook, General Manager at Hyatt Union Square New York, responded to this review, 9 August 2014
Dear Diane P,

We are more than happy that your stay was a great one. And thank you for sharing your experience with us. It's been a pleasure hosting you and I've never been so proud of a greater team than this at Hyatt Union Square.

We have been very persistent and consistent with core values that drive our customer service feedback in a positive manner. And reviews such as yours prove that it's heading the right direction.

Please feel free to let us know if there anything we can do for you. We look forward to welcoming you back to Hyatt Union Square.

Best Regards,

Chris Holbrook
General Manager
chris.holbrook@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Union Square New York

Property: Hyatt Union Square New York
Address: 134 4th Ave, New York City, NY 10003-4903
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #121 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hyatt Union Square New York 4*
Number of rooms: 178
Official Description (provided by the hotel):
The AAA Four Diamond Hyatt Union Square New York property offers 178 luxe guest rooms and suites that evoke the area's vibrant spirit and invigorating atmosphere. Renowned interior designer Paul Vega created a unique urban space that blends high design with natural elements. Our building's historic façade and expansive 23-foot high ceiling provide a grand entrance for your arrival, and our enthusiastic team will ensure that all your expectations are exceeded. ... more   less 
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