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All reviews hell's kitchen hi express times square new york the breakfast area west side minute walk free breakfast the nearest subway station yogurt few blocks hot breakfast rooms are small breakfast staff hotel is located each morning would stay again
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Reviewed 19 December 2013

This hotel is in an excellent location for walking to all the Mid-town attractions (Times Sq., theaters, 5th Ave. shopping, Rockefeller Center and more). We had two rooms ( a double and a king) and both were well appointed, beds were comfortable, and extremely clean and quiet. A true value!

This is an extremely well run hotel with great service...from the bottles of water and snacks upon check in to the friendly, helpful staff. The breakfast room is well run with a very diverse selection. There were 5 of us, including two boys, and everyone found something that pleased them each morning and filled them up. The breakfast room staff was attentive, friendly and kept the tables cleaned and the food fresh and hot. Great job to a group of hard working, helpful professionals.

Also want travelers to know that we walked back and forth to the hotel both day and night and always felt safe.

Great place to stay and a great value!

Date of stay: December 2013
  • Trip type: Travelled with family
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2  Thank snickersOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 20 December 2013

Dear snickersOregon,

Thank you so much for the great review! We appreciate it. We are very happy that you enjoyed your stay. We are also glad that your whole group enjoyed the breakfast. Thank you for recognizing the service provided by the team! We hope to see you again.

Warm Regards,

Michelle

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Reviewed 14 December 2013

We chose the Holiday Inn Express because of the location, the value and the reviews read on how clean the property was. The location was great, the price was right and we couldn't have asked for a cleaner hotel. There was always someone cleaning something- from the lobby floors to the elevator doors. Our room was very small but the bathroom was a decent size- plus the toiletries provided by the hotel were Bath & Body Works brand! The breakfast provided was more than adequate and offered bagels, pancakes, eggs and a different type of breakfast meat each day. They also had a variety of cereal, fruit, yogurt, juices and individual cartons of milk. The hotel provided two computers with a fast printer that was accessible 24/7. The staff was super friendly and always wanted to help. We had them call us a cab to head to the airport on our last day- unsure what exactly happened but when we went to leave, there was a limousine waiting for us out front which was offered to us at the same price as a taxi.
The blocks are long toward Times Square area but definitely walkable. When we got tired, we opted for the bus which we caught only 3 blocks away- it was a straight shot to the middle of all the action! Get a metro pass if you are staying for a couple days or more- it saved us and is valid on the bus and the subways.

Date of stay: December 2013
  • Trip type: Travelled as a couple
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Thank mthede1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 16 December 2013

Dear mthede1,

Thank you very much for taking the time to write such a detailed review. I am very happy that the hotel was a great fit for you. We are glad that you took advantage of our Express Start breakfast, and that you noticed the effort we put into ensuring that our guests have a spotless hotel!
Thank you again. We look forward to seeing you in the future.

Warm Regards,

Michelle

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Reviewed 4 December 2013

This Hotel is brand new and very clean. The staff were all incredibly friendly and service oriented.
The breakfast was excellent...much more than I expected...a full breakfast with eggs, sausages or bacon, fruit, bagels, juice, coffee.
My only comment would be that the rooms seemed small. We had 3 people staying in a 2 bed room and there was little room to put suitcases. A suggestion might be to install some bars on a wall to accommodate more than one suitcase. My only other suggestion concerns a package I had sent to the Hotel (from Harry and David's) with instructions for it to be delivered to the room.
The package had arrived but was held and I had to ask for it specifically. A suggestion might be when a package arrives to make a comment on the customer's reservation. I would have been very impressed upon check-in if they would have advised that my package from Harry and David's had arrived and handed it to me then.
Minor comments...overall the experience was first rate...the location was excellent within walking distance to Broadway and Time Square. When I go back to New York I will definitely book at this Hotel again. Thank you for a very comfortable stay.

Date of stay: December 2013
  • Trip type: Travelled with friends
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1  Thank Debi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 6 December 2013

Dear Debi K.,

Thank you so much for taking the time to give us your feedback! We rely on it to be able to improve. We appreciate your suggestions, and will make some changes based on them. We hope that you will notice when you visit us again! We look forward to it!

Warm Regards,

Michelle

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Reviewed 1 December 2013

I was pleasantly surprised by the overall quality of the hotel. The customer service was excellent. Everyone was so pleasant and helpful no matter what time you were entering the hotel. The price included a full breakfast which was pretty good. Coffee and tea was complimentary all day.
My only negative comment was the rooms are very small. But given that we came in late and left early, I was ok with that. The rooms were very clean.

Location is a tad off the the beaten path. Parking cars was up a block.

But I would highly recommend this Holiday Inn. I plan on going back to this hotel for my future NYC visits

Date of stay: November 2013
Trip type: Travelled with friends
Thank MoMofooko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 6 December 2013

Dear MoMofooko,

Thank you for the great review! We are very glad that you enjoyed your stay with us, and recognized the excellent service! We are happy that you will be back for your future visits! We look forward to having you!

Warm Regards,

Michelle

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Reviewed 30 November 2013

After finding a great deal on this hotel its almost too good to be true! I last stayed in new york at the Wellington hotel, which itself was lovely but not a patch on the friendly, relaxed atmosphere if the holiday inn.great location, fab, ,friendly staff and an amazing breakfast. They also have hot drink facilities in reception throughout the day as well as offering hot apple cider for free every other day. Would highly recommend this hotel to anybody. Nice modern rooms and not too far out from times square.

Date of stay: November 2013
    • Value
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Thank sarahww23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 6 December 2013

Dear sarahww23,

Thank you so much for the great recommendation! We are glad that you enjoyed your stay, and hope to see you back soon!

Warm Regards,

Michelle

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