The hotel is staffed by the friendliest, most enthusiastic people I've yet to encounter. It makes for a welcoming environment where you feel you're not in anyone's way and people aren't just "doing their job."
We had three adults staying in a double, and it was quite cramped. But the furnishings were very nice and the beds were comfortable. Water pressure on the 11th floor isn't the best, but it was fine enough. The breakfast was good, but I was not happy to see the use of so much styrofoam.
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