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“Convenient and Lovely”

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Holiday Inn Express New York - Manhattan West Side
Ranked #218 of 468 Hotels in New York City
Certificate of Excellence
Stroud, United Kingdom
2 reviews
“Convenient and Lovely”
Reviewed 25 January 2014

My Mum, Sister and I came to New York last October half term for the first time, we had such an amazing time, obviously we didn't spend a huge amount of time in the hotel due to exploring the City, but when we were there, we were looked after so well by the friendly staff - Particularly Wioleta and Luria who looked after us perfectly every morning at Breakfast time (Sorry if i have spelt your names wrong!) Overall we would recommend staying here for a trip to New York, it is perfectly located and has everything you would need. We are already planning a trip back this October :-) so we will be booking with you again for sure

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Natalie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, 31 January 2014
Dear Natalie S,

Thank you very much for the nice review! We are so glad that you enjoyed the staff. Thank you very much for recognizing Luriz and Wioleta by name. We will make sure that they are recognized. We are happy that you will be back. We look forward to seeing you in October!

Warm Regards,

Michelle
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1,022 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (170)
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English first
Houston, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 January 2014

Hotel prices for any Manhattan Hotel are expected to be high for New Years Eve, or any other major Holliday for that matter. The Holiday Inn was no exception. However, for the price this hotel was just a few blocks from Time Square, very clean, incredibly attentive, and friendly staff. I will consider this hotel again for future visits.

Room Tip: Get a room on the highest floor you can.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank BrandonW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, 20 January 2014
Dear BrandonW1,

Thank you very much for the review. We are glad that you enjoyed your stay, and that you will stay again! We look forward to your next visit.

Warm Regards,

Michelle
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Roeland Park, Kansas
Level Contributor
3 reviews
Reviewed 17 January 2014

My husband and I stayed here over Christmas this year, and there were about a million guests all cramming into the breakfast area each morning. I was a bit embarrassed by the shoving and cutting of my fellow guests, but I was incredibly impressed with the phenomenal service that the breakfast and janitorial staff showed - they were polite, constantly cleaning up messes, and working their tails off! I have never seen such an impressive, TOTAL TEAM work crew. I made sure to write down names from the badges one morning - hats off to Richard, Farrel, Yan, Fernando, and Steven for their ability to stay calm and collected and put the customer's needs first!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meghan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, 20 January 2014
Dear Meghan C,

Thank you very much for the terrific review! I am so glad that you noticed the teamwork that the staff demonstrates! I really appreciate you taking the time to write down their names, and mention them! I will make sure that they are recognized for their efforts! We hope that you will stay again.

Warm Regards,

Michelle
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massachusetts
Level Contributor
132 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 13 January 2014

The hotel is staffed by the friendliest, most enthusiastic people I've yet to encounter. It makes for a welcoming environment where you feel you're not in anyone's way and people aren't just "doing their job."

We had three adults staying in a double, and it was quite cramped. But the furnishings were very nice and the beds were comfortable. Water pressure on the 11th floor isn't the best, but it was fine enough. The breakfast was good, but I was not happy to see the use of so much styrofoam.

Room Tip: Realize that a double-bedded room is cramped.
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  • Stayed January 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leftwing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, 17 January 2014
Dear leftwing.

Thank you so much for the fantastic review. Our team is very happy that you feel they are the 'friendliest, most enthusiastic people" that you have encountered. We are glad that you enjoyed your stay, and hope to see you again!

Warm Regards,

Michelle
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Sault Ste. Marie, Canada
Level Contributor
62 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 13 January 2014

This hotel is in a great location close to Times Square. The staff was amazing. They were so friendly and helpful, just all in all very pleasant. From the front desk to the breakfast staff we were very happy with their hospitality. The room was quite small but definitely served its purpose. The bed was very comfortable and both the room and bathroom very clean. The breakfast was great. Lots of channels on the tv to unwind. We would definitely stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Celia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, 17 January 2014
Dear Celia B,

Thank you so much for the awesome review!! We are very happy that you enjoyed your stay with us! Thank you very much for noticing how friendly and helpful the staff was! They have a genuine passion for what they do. We are very glad that you will be back!

Warm Regards,

Michelle
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Houston, Texas
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 January 2014

My boyfriend and I stayed here for NYE in times square, Staff was friendly breakfast was decent.
Not many options for a vegetarian besides bread and fruit.
Rooms are small, not much else to say, it’s an average hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hellokittyninja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, 17 January 2014
Dear Hellokittyninja,

Thank you very much for taking the time to write the review. We value your feedback. We hope that you had good time celebrating NYE in New York City!

Warm Regards,

Michelle
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Levis, Canada
2 reviews
Reviewed 10 January 2014

Amazing staff and beautiful hotel. Very comfortable and very well located (5 minutes walking from Times Square). Good, free and hot breakfast every morning. This is the place where I'll always stay whenever I go back to New York city.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EtiDufour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, 12 January 2014
Dear EitDufour,

Thank you so much for the terrific review! We are so glad that you will always choose us when you visit! We hope to see you soon!

Warm Regards,

Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express New York - Manhattan West Side

Property: Holiday Inn Express New York - Manhattan West Side
Address: 538 W 48th St, New York City, NY 10036-1102
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #218 of 468 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express New York - Manhattan West Side 3*
Number of rooms: 179
Reservation Options:
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