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“Excellent Location...Average Hotel...Not best Value for Money....”

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Holiday Inn Express Manhattan Midtown West
Ranked #215 of 471 Hotels in New York City
Certificate of Excellence
Reviewed 19 May 2014 via mobile

Location :

The Hotel is Excellently locacted in the 48th street between 10th Ave and 11th Ave...which makes it 15-min-walk away from Time SquRe; Main Bust Terminal and to 7th Ave in General as a main shopping street...its a bit far from the Famous 5th Ave..but u can still walk it if u r a "Walking Person"...Location is Excellent. ..betterocation botels would be much mkre expensive...

Cleanliness:
the room was OK...not very ean nor very dirty..but it was not the best room I have ever been in Cleanliness....especially carpets and bed linen. ...but I didnt spend much at the room so it didnt irrktate me that much....yet u must not expect the cleanest of hotels when u drop by there...

The Hotel Staff:

They r the 2nd best thing after the location...friendly; helpfull and smiley...

Value for Money:

You can easily find a non-Branded Hotel nearby with much lower prices...my advice is to check all the areas for other botels...you woukd find non famous hotels with less prices and same level of cleanliness...all on 48th and 49th street may be...just che k all your options and not go for the botel name u know...it isnt cheap and it isnt WoW..so why not explore other options....

ROOMS ARE VERY VERY SMALL...I guess this is what "Express" Means....but it was Too small...just giving you a heads up..

Stayed: May 2014, travelled with friends
Thank Moustafa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 20 May 2014

Dear Moustafa M,

Thank you very much for taking the time to write the detailed review! We appreciate all of the feedback. We hope that you enjoyed your time in New York.

Warm Regards,

Michelle

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Reviewed 19 May 2014 via mobile

The hotel as a rule is quite pleasant except for a few minor things. The breakfast is ok if you can get seated but we really struggled and as a result ate out a couple of times. The lifts are not worth bothering with they take forever. The staff are pleasant and rooms are clean except a little basic.

Stayed: May 2014, travelled as a couple
1  Thank dieseldavey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 20 May 2014

Dear dieseldavey,

Thank you very much for the review! We appreciate the feedback. We hope that you enjoyed your time in New York City. Please try us again!

Warm Regards,

Michelle

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Reviewed 12 May 2014

We greeted by Richard on reception on arrival, a larger than life character who was a gem, very knowledgable and made us feel as ease immediately. Although we arrived early our room was available for us. The room was clean and well appointed. The hotels location was great, in a quieter neighbourhood not far from Times Square, the Sea Air and Space Museum and the Port Authority Bus Terminal. Breakfast was excellent, a great supply and large selection. My advice would be to get to breakfast early (6.30) as the room is not huge. Altogether an excellent hotel which I would definitely visit again. all staff were friendly.
free wifi was a huge bonus and greatly appreciated

Room Tip: at the moment there is construction at the front of the hotel, so choose a room at the rear for a bi...
See more room tips
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank sean c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 16 May 2014

Dear sean c,

Thank you so much for the awesome review! I love the way you described Richard! It definitely fits him. He is great at what he does. I will make sure that he is recognized for his service to you! We are glad that the location was a great fit for you. Please visit us again when you return.

Warm Regards,

Michelle

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Reviewed 11 May 2014

The service was outstanding, genuine customer service. Rooms are clean and fresh, small but it is Manhattan. Superfast wifi and sat TV!!! Breakfast was good and food was constantly being refilled/replaced. The breakfast area was somewhat crowded due to a high influx of tourist.

Kelley at the front desk really worked hard making sure our check-in and check-out was done right (we had five rooms). She is friendly and had a lot of patience.

Room Tip: room on the opposite side of the front entrance were quieter but this is Manhattan so noise is part...
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  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
2  Thank RJ A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 12 May 2014

Dear RJ A,

Thank you so much for the terrific review. Thank you also for mentioning Kelley by name. I am glad that she provided you great service. We are very lucky to have her. I will make sure that she is recognized. We hope to see you for your next visit to New York City!

Warm Regards,

Michelle

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Reviewed 10 May 2014

We stayed for 4 nights. The room was well appointed and the buffet breakfast was plentiful. The staff did their best to make our stay a pleasant one. The hotel is operating at full capacity most of the time.

The only downside was the slow elevators. We also found the location a little far to walk as it is not on a major bus route and at least 10 minutes away from the nearest subway station.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TequilaVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 12 May 2014

Dear TequilaVancouver,

Thank you very much for the nice review. We are glad that you enjoyed your stay, and found the staff to be friendly. They definitely have a passion for making sure that all guests have a great trip to NYC. We are happy that you noticed!

Warm Regards,

Michelle

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Reviewed 9 May 2014

Stayed here for 4 nights while visiting the City and I have to stay this was a surprise gem of a hotel! Clean, Comfortable and a room size that is considered spacious in NYC we couldn't have asked for more. Staff were super friendly and helpful and there is free computer access for checking in and printing boarding cards etc. We didn't try breakfast but it seemed to go down well with other guests. Short walk to Times Square and as it is slap bang in the restaurant district of the city you won't be short of places to eat - would def recommend and stay again!

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank CarleyTauchert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 12 May 2014

Dear CarleyTauchert,

Thank you very much for taking the time to write the great review. We are so happy that you enjoyed your stay with us, and that you would stay again. We appreciate the recommend! We hope to see you soon.

Warm Regards,

Michelle

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Reviewed 8 May 2014

Thoroughly enjoyed our five night stay at this gem of a hotel just a ten minute stroll from Times Square or around six dollars in a cab for the less able. All the staff were most polite and extremely helpful throughout our stay. Our room was perfectly adequate in both size and facilities. Our bed was superb, as good as any we've slept in at four and even five star hotels. Our room was at the rear so we had no problems sleeping off the jet lag! Yes breakfast is a bit scramble for the late comers, but the selection is fine and I was lucky enough to savour the delicious cinnamon rolls on each morning of our stay. There are several good bars and diners nearby and I can recommend Gossip Irish Bar (49th and 9th) for a warm welcome and some tasty and hearty food. So despite the nearby construction works we really liked our stay in Hells Kitchen and will definitely pick this Holiday Inn Express on our next visit to NYC.

  • Stayed: April 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Thank amacdonald22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded 12 May 2014

Dear amacdonald22,

Thank you so much for the fantastic review. We are so glad that you enjoyed your stay, and that you will use us again when you return! We look forward it! Thank you for mentioning all of the positive attributes of the hotel and the area. I look forward to trying Gossip Irish Bar.

Warm Regards,

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Manhattan Midtown West

Address: 538 W 48th St, New York City, NY 10036-1102
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #215 of 471 Hotels in New York City
Price Range: £81 - £286 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Manhattan Midtown West 3*
Number of rooms: 179
Reservation Options:
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