We reserved at the Residence Inn while my daughter attended a seminar in NYC and I babysat for my 8-month-old grandson. Before we arrived, I received an email from Derek, assistant guest service manager, welcoming us and asking if there was anything we needed or if we were celebrating a special event. Upon arriving, the staff was great. Derek had left a little gift for my grandson in our room! We had a problem with the sofa bed in the living room and they went out of their way to accommodate and solve the problem. The rooms are a very good size and the executive suite is incredibly nice. But most outstanding is the hotel staff. I have stayed at many 5 star hotels, but this hotel has nothing to envy in the personalised service. These people really go the extra mile! Thank you, Candy, housekeeper, for trying everything to accommodate the sofa bed; thank you Mike for going out of your way to replace my forgotten magnifying mirror (he went to Duane Reed) and bought me one as a gift. Thanks all, for your superb service! I can't remember all the names, but you were all welcoming and outstanding. I will definitely be back!!
- Official Description (provided by the hotel):
- Feel the pulse of New York City in our Midtown East location close to Grand Central Station, the United Nations, and Rockefeller Center. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. You'll thrive at Residence Inn with the conveniences you need. Like studio and spacious one-bedroom suites with separate living and sleeping areas and a select few with outdoor space. A kitchenette ready for your favorite cuisine. Complimentary grocery delivery service to fill your refrigerator and satisfy cravings. Free Internet for connecting to work and the outside world. Free hot breakfast to energize your mornings. And, a fitness center for strengthening your body and soul. At Residence Inn, we'll make sure you thrive during your stay. ... more less
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