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“Staff is outstanding”

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Residence Inn New York Manhattan/Midtown East
Ranked #42 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Santo Domingo, Dominican Republic
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Staff is outstanding”
Reviewed 18 January 2014

We reserved at the Residence Inn while my daughter attended a seminar in NYC and I babysat for my 8-month-old grandson. Before we arrived, I received an email from Derek, assistant guest service manager, welcoming us and asking if there was anything we needed or if we were celebrating a special event. Upon arriving, the staff was great. Derek had left a little gift for my grandson in our room! We had a problem with the sofa bed in the living room and they went out of their way to accommodate and solve the problem. The rooms are a very good size and the executive suite is incredibly nice. But most outstanding is the hotel staff. I have stayed at many 5 star hotels, but this hotel has nothing to envy in the personalised service. These people really go the extra mile! Thank you, Candy, housekeeper, for trying everything to accommodate the sofa bed; thank you Mike for going out of your way to replace my forgotten magnifying mirror (he went to Duane Reed) and bought me one as a gift. Thanks all, for your superb service! I can't remember all the names, but you were all welcoming and outstanding. I will definitely be back!!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lyntavares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 22 January 2014
Hello lyntavares-

Thank you for your wonderful review regarding your recent stay with us at the Residence Inn by Marriott Manhattan/ Midtown East! We strive to exceed our guests expectations by providing personalized memorable experiences and I am pleased to hear that Derek and his team was able to do so, and that Candy & Mike in our housekeeping department were able to elevate your overall experience. We look forward to welcoming you back on your future travels to the big apple!

Warm Regards,
Justin Ellison
Assistant General Manager
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (348)
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New York City, New York
Level Contributor
73 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 18 January 2014 via mobile

In many ways this hotel is ideal, the location is good, the surrounding delis and restaurants are too. The hotel has been open one year and that means it has something rarely found in Manhattan; temperature controls that work! What a delight to have spacious rooms, new furniture and temperature controls that aren't on a governor system always set for too hot or too cold. However, yesterday the fire alarm system went off early in the morning and there was no audio explanation ( this fire alarm system has audio speakers) and I noticed the air system continued to run so I assumed it had been a false alarm. Then the NY Fire Dept came lights a blazing and in full force. They were visible outside my window for quite a while and when I called the front desk Anthony said it was " an isolated incident and the fire department would be leaving soon". He seemed to have no sense of understanding what it feels like to be on a high floor with freezing temperatures outside and a fire alarm. Later I was in a packed elevator and asked everyone if they had heard the alarm too. Yes everyone had and their reactions ranged from anger about the lack of hotel communications to gratitude no one was hurt. I believe a truly well run hotel should communication with guests in situations like this, even a notice under the door or a communication by phone but silence is not a sign of service.

Stayed January 2014, travelled on business
Helpful?
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 22 January 2014
Hello BuddyDoogie-

Thank you for your review regarding your recent experience with us here at the Residence Inn by Marriott. I am pleased to hear that you did enjoy our wonderful location and new guest room amenities and design. I sincerely apologize about the fire alarm going off during your stay, the way high rise buildings are designed in New York City is when an alarm is activated only that particular floor and the floors above/ below are activated with audio and visual alarms, unless our Fire Safety Director feels it is necessary to alarm the entire building.

Again it is my sincerest apology that was not properly described to you and that you felt there was a lack of empathy regarding the situation as that was never our intention. We take all feedback well and working on ways to improve our communication, I hope that we have the opportunity to accommodate you on your future travels to New York City.

Warm Regards,
Justin Ellison
Assistant General Manager
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Yardley, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 January 2014

I am not very good at leaving reviews for services online, but I felt compelled to sing the praises of the staff at the Residence Inn based on our stay last weekend (Jan. 10-12, 2014).

Ahead of our trip, I sent a very short email to management indicating that we would be traveling to NYC to celebrate our daughters Birthday. Although I never received a reply, upon check-in, the Front Desk staff both went out of their way to wish my daughter a Happy Birthday (unprompted) and they also informed me that they had upgraded our room for our stay. And upgraded we were, while they did indicate we would be on the Penthouse level, our room turned out to the be the East Side Story Suite. What a room! I have never had a room in the city with a rooftop terrace. We didn't get to enjoy it as much as hoped due to the rain on Friday and Saturday, but we were still able to spend some time Sunday morning before our departure.

After making our way into the room (with all of the stuff that comes from traveling with a 1 and 6 year old) my daughter was excited to see two large decorated cupcakes in the living area with a Birthday Wish just for her. It really made her day and helped to erase the memory of the dreary weather outside.

Throughout the weekend, minor requests were handled promptly and with zero attitude. That was a nice departure from some other hotels we have experienced in NYC in the past. Of course any Residence Inn stay helps keep families happy with the daily hot breakfast options.

Based on location, cleanliness, and staff, we won't hesitate to make this location our new NYC hotel for future visits.

Room Tip: East Side Story Suite was a fantastic room. Large living area and kitchen, very large bedroom and a...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jared H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 22 January 2014
Hello Jared H-

Thank you for your kind words regarding your recent stay with us at the Residence Inn by Marriott! I am pleased to hear that you and your family were able to enjoy our East Side Story Suite with breathtaking views of the iconic Chrysler Building while celebrating your daughter’s birthday! It is our goal here at the Residence Inn Midtown East to always strive to exceed our guests expectations and ensure we create a memorable and effortless experience. We look forward to welcoming you back on your future travels to the big apple!

Warm Regards,
Justin Ellison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha NE
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 16 January 2014

We stayed at the Residence Inn - Midtown East over Thanksgiving. It is very clean, has large rooms, a great staff and a numerous hearty breakfast options each morning. The location is great too, in the Theater District, and near Rockefeller Plaza. This Residence Inn is attractively priced for Manhattan. I highly recommend it.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 22 January 2014
Hello Mike M-

Thank you for your wonderful review regarding your recent stay with us at the Residence Inn by Marriott! It is great to see that you enjoyed our wonderful location so close to many of what New York City has to offer in Midtown Manhattan, especially during the Thanksgiving holiday! We look forward to welcoming you back on your future travels to New York City!

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Conway, Arkansas, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 January 2014

The beds are very comfortable in this Residence Inn. The room was clean and airy even though it was small. The breakfast buffet is very good and healthy alternatives. Overall a great hotel for midtown NY.

Room Tip: get higher up so the road noise outside is less likely to bother you . It's midtown so it's...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tonya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 22 January 2014
Hello Tonya M-

Thank you for choosing to stay with us at the Residence Inn by Marriott while visiting New York City! I am pleased to hear that you were able to enjoy our complimentary breakfast buffet with a wide variety of healthy and hot items that rotates on a daily basis. We look forward to seeing you again when your travels being you to the big apple!

Warm Regards,
Justin Ellison
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
7 reviews
Reviewed 16 January 2014

I spent 2 months in New York. I found this place the best. I took a suite for 2 people, we had enough space, a great view, service couldn´t be better, breakfast was just excellent. We recommend this place.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NanyBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 22 January 2014
Hello NanyBrussels,

Thank you for wonderful review about your experience here at the Residence Inn by Marriott New York City, I am pleased to hear that you were able to enjoy the additional space in one of our spacious suites centrally located in Midtown, along with our excellent service oriented team. We look forward to welcoming you and your friends when your travels bring you to New York City!

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
florida
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 January 2014

We just spent the weekend at the residence Inn Manhattan and had a fantastic stay. The staff was extremely courteous, the hotel is superclean and perfect location close to Times Square and theater district. The assistant manager Justin also did a really nice job of making my daughter feel special on her 16th birthday. When we returned the first evening we found a custom cupcake with a custom birthday card to her. Rooms are spacious and prices are very fair for the location can't go wrong, great place to stay!!
I am a Marriott platinum member and travel the country extensively, kudos to this team and great property!
Dave

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank berkmda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Guest Relations Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 22 January 2014
Hello berkmda-

Thank you for choosing to stay with us at the Residence Inn by Marriott while traveling to New York City! I am pleased to hear that my team and I were able to make your daughter feel special on her 16th birthday! It is our goal here at the Residence Inn to always go the extra mile to ensure our guests stay are memorable and effortless. We look forward to welcoming you on your future travels to the big apple!

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn New York Manhattan/Midtown East

Property: Residence Inn New York Manhattan/Midtown East
Address: 148 East 48th Street, New York City, NY 10017
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #42 of 468 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Residence Inn New York Manhattan/Midtown East 3.5*
Number of rooms: 211
Official Description (provided by the hotel):
Feel the pulse of New York City in our Midtown East location close to Grand Central Station, the United Nations, and Rockefeller Center. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. You'll thrive at Residence Inn with the conveniences you need. Like studio and spacious one-bedroom suites with separate living and sleeping areas and a select few with outdoor space. A kitchenette ready for your favorite cuisine. Complimentary grocery delivery service to fill your refrigerator and satisfy cravings. Free Internet for connecting to work and the outside world. Free hot breakfast to energize your mornings. And, a fitness center for strengthening your body and soul. At Residence Inn, we'll make sure you thrive during your stay. ... more   less 
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