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“Great Staff at Terrific Property”

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Residence Inn New York Manhattan / Midtown East
Ranked #41 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Staff at Terrific Property”
Reviewed 3 April 2014

The staff at this property treat you like an old friend coming in for a visit. They go out of their way to make you feel welcome and ensure you have a wonderful stay. Nykia was life-saver in finding a room to fit my family situation and Sarah's enthusiasm is infectious. The rooms are definitely large for NYC and very clean. They also throw in complimentary wifi and a great breakfast. This is definitely my hotel of choice when in NYC.

Craig K.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CAK1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this review, 7 April 2014
Dear CAK1212,

Thank you for your wonderful review on TripAdvisor, I am pleased to hear that you enjoyed your stay with us and that Nykia & Sarah made a memorable impression. It is great to hear that we are your hotel of choice when traveling to New York City. We look forward to seeing you again soon.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2014

I cannot say enough about the helpful, friendly staff at the Residence Inn Manhattan/Midtown East. They went out of their way to make us feel good. A big shout out to Ramon and breakfast staff, Sam(car service) and Alexandra(conceirge)Job well done! This hotel is within 15 minutes of many city sites that interested us (4 in my group),including Grand Central Starion. Our room was nicely decorated and comfortable and convenient with its kitchen. I will stay there again when I return to NY.

  • Stayed March 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cathyandfriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this review, 1 April 2014
Dear Cathyandfriends-

Thank you for the five star review and staying with us at the Residence Inn by Marriott.

We were truly delighted to hear that you enjoyed your stay with us and our service oriented associates who make this all possible.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Salvador, El Salvador
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2014

Arrived home safely last night after a most enjoyable one week stay at the Residence Inn in New York, Midtown East.
Upon our arrival, we realized that a few years back, we stayed at the same address when it was the “Helmsley Middletown Hotel”. What a difference!! You´ve done wonders with the rooms and the lobby!!!!
For the first part of the week, we needed accommodations for three persons, since our son was joining us for business meetings. We decided on one bedroom suite with sofabed. It worked out perfectly since the bedroom was separate. When he left, we moved into a room with a king size bed. The two rooms we stayed at were perfect. . . ! Spacious, well decorated and above all CLEAN!! Moving from one room to the other was uneventful; we left our packed suitcases in the first room. . . we came back and everything had been moved to the second room.
Breakfast was excellent, a good variety of food, and all the personnel was very nice and accommodating.
The only constructive criticism I have is the elevators. I know sometimes it is necessary to be patient, but we did find “traffic jams” at the elevators during peak hours so we ended up using the service elevator a few times.
But all in all, it´s been one of the very best stays in New York City.
Keep up the good work, don’t hike up the rates. . . We’ll be recommending this hotel to our friends and we will definitely include it in our future travel plans to New York
Again, a big thanks to all your team.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Beatriz L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this review, 1 April 2014
Dear Beatriz L-

Thank you for taking the time to share your wonderful experience with us at the Residence Inn by Marriott,

We were truly delighted to hear that you enjoyed your stay with us and both room types we clean and offered a modern décor. Our goal is to exceed our guests expectations and ensure your stay with us is effortless, I am pleased to hear that we were able to accomplish our goal as your room move did not impact your stay.

We look forward to the privilege of welcoming you back or any friends or family who may visit. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
143 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 31 March 2014

I live in Manhattan and found this place when I needed a place to stay ASAP when my apartment flooded and was demo'd. Stayed for 3 weeks and had a great experience - really friendly and helpful staff, impressive breakfasts every morning (although only went twice), laundry services and gym on the lower level. Have already and will continue to recommend this place to people looking for a centrally located hotel with kitchen facilities in NYC. Had a few issues (nothing major - tv stopped working, smelled cigarette smoke) and staff attended to them instantly.

Room Tip: I was in room 1508, close to the elevator, but faced south - was quite enough even with the construc...
See more room tips
  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dmac72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this review, 1 April 2014
Dear dmac72-

Thank you for taking the time to share your wonderful experience with us.

We were truly delighted to hear that you enjoyed your stay with us with as your apartment was being repaired. I am pleased to hear you enjoyed our prime location in midtown and wonderful amenities that we have to offer including complimentary daily hot breakfast and Wi-Fi.

We will most certainly share your comments with all of our staff, as we strive to always exceed our guests expectations.

We look forward to the privilege of welcoming you back or any friends or family who may visit. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 March 2014

We booked a one night stay trough hotels.com but upon check in, our room preference was not available. The assistant manager, nykia Griffith, and her team were very accommodating and found us a great room. She quickly turned a the situation around and made our stay memorable. The rooms were great and location right off subway.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Miche1028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this review, 1 April 2014
Dear Miche1028-

Thank you for taking the time to share your wonderful experience with us.

I am truly delighted to learn that our Assistant Guest Services Manager, Ms. Griffith was able to rectify the booking error and you were able to have an enjoyable stay with us.

We look forward to the privilege of welcoming you back soon. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level 6 Contributor
125 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 29 March 2014

This hotel, like all Marriott properties, is clean, comfortable and well located. We had a 2 day stay, because of a family visit, but were impressed by the size of the room and its modernity. A bonus was that the price was probably 60 -75% of comparable properties.

Oh yeah, the complimentary breakfast is quite impressive.

We will stay here again, and we will certainly recommend it to others.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wgou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this review, 1 April 2014
Hello Wgou-

Thank you for wonderful review from your recent stay at The Residence Inn by Marriott, I am delighted to hear that you were impressed with the size and modern décor throughout the hotel. I look forward to welcoming you again on your future travels to New York City.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 March 2014

Our family (2 adults and 2 teens) had a wonderful 3 day stay here in early March. I was really impressed to find such a great hotel at this price range that perfectly met our needs! Hotel is in great location - easy walk to many attractions and two blocks from subway. We couldn't decide between here and Times Sq. and very glad we stayed here - quieter and more upmarket location. As my DH will attest, I am a clean freak and this hotel met my standards! Spotlessly clean common areas and bedroom. Nice modern decor. Comfy beds. I was really impressed to be contacted by Nykia (customer service rep) before my stay. She made good on my requests for a room on a high floor with a view (a bit of the Chrysler bldg!) and more importantly early check in since we had a horribly early flight, and this allowed us to organize ourselves before setting off for a day's siteseeing. All the hotel staff were actually super helpful. Breakfast was good, and especially for free! There was lots of variety incl. yogurt parfaits, fruit salad, waffles, oatmeal, at least 3 hot buffet items (I thought the quality of the cold items was better). It was busy, but dishes were replenished quickly and dirty plates cleared away quickly. I especially appreciated using real china and silverware (not the usual styrofoam plates and plasticware that often comes with free breakfast!). I used the business center and found it to be organized, with everything in working order and well stocked with basic office items. Overall, these guys really set themselves apart from their competition. We would most definitely stay here again and recommend to others!!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank colorado_visitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this review, 1 April 2014
Hello colorado_visitor-

Thank you for wonderful feedback from your recent stay at The Residence Inn by Marriott, I am pleased to hear that you were really impressed with all that our hotel has to offer.

I am delighted to hear that you enjoyed our wonderful location in midtown with a close walk to many attractions and the closest subway stop only two blocks away. I’m glad that you saw how clean our hotel was, we have a wonderful detail oriented team from housekeeping to guest services.

We are so pleased that you were comfortable in your home away from home and we look forward to welcoming you back soon. In the interim, I remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn New York Manhattan / Midtown East

Property: Residence Inn New York Manhattan / Midtown East
Address: 148 East 48th Street, New York City, NY 10017
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #41 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Residence Inn New York Manhattan / Midtown East 3.5*
Number of rooms: 211
Official Description (provided by the hotel):
Feel the pulse of New York City in our Midtown East location close to Grand Central Station, the United Nations, and Rockefeller Center. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. You'll thrive at Residence Inn with the conveniences you need. Like studio and spacious one-bedroom suites with separate living and sleeping areas and a select few with outdoor space. A kitchenette ready for your favorite cuisine. Complimentary grocery delivery service to fill your refrigerator and satisfy cravings. Free Internet for connecting to work and the outside world. Free hot breakfast to energize your mornings. And, a fitness center for strengthening your body and soul. At Residence Inn, we'll make sure you thrive during your stay. ... more   less 
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