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Residence Inn New York Manhattan / Midtown East
Ranked #38 of 469 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed 14 April 2014

Great location- nice room, clean and.quiet. Small kitchenette. N ice full breakfast. Small issue that hotel manager says she would fix next time: bathroom door did not shut completely-- it was a sliding door- very odd for an American hotel.

Room Tip: Corner-- quiet --Avoid sliding door bathroom.
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  • Stayed: April 2014, travelled as a couple
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Thank Olive V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded 16 April 2014

Hello Olive V-

Thank you for the review on TripAdvisor and staying with us at the Residence Inn by Marriott.

We were truly thrilled to hear that you enjoyed your stay with us with our centralized location in Midtown and in room amenities that include a kitchenette in every guest room.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager

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1,041 - 1,047 of 1,690 reviews

Reviewed 13 April 2014

Had a great time at the NY Residence with my husband and (adult) children. DH and I booked a room with a balcony, and it had a great view of the Chrysler building. Our son, who travels with Marriott for work, got a beautiful 1 bedroom suite. Both rooms were well laid out and had a great little kitchen. My son and daughter-in-law loved that they could put our grandson in the living room to sleep at night. The room was clean, but the bathroom was tight. Granted, it is New York City, and this building looks like it was built in the early 1900's, so it was kind of charming. Our son's room looked over some construction, but realistically, it was quiet during the night, and who stays in their room the whole time anyways.

The breakfast was great as well. Wonderful hot breakfast buffet every morning. They had waffles (yummy), fruit, eggs, meats, even healthy foods like fruits and yogurts. There was a good amount of seating when we went early, but it did get crowded later. On our final morning, they had more seating downstairs which was very nice.

The best part of the hotel was the staff. Before we even arrived, the manager Derek sent us a a nice email asking about our trip. We wrote back because it was for our son's birthday that we were visiting. When we arrived, Derek greeted us and kept our bags while our rooms were being prepared. Around 3pm we got calls that they were ready. When we got to our son's room, he had a nice surprise from the staff wishing him a happy birthday! During breakfast, Ramon went above and beyond to make us feel welcome, including getting us items from the kitchen and bringing them to our table! And, when we were finally leaving, Sarah helped us to get a late checkout that made our journey home, so much more manageable. All of the staff always had a genuine smile that really made us feel at home.

All in all, it was an amazing trip to New York, and it was made all the best because of the Residence New York. We will absolutely be back in the future! Cannot say enough about this hotel, their staff, and their management, Job well done!

Room Tip: Pay for the larger rooms with views. Worth it!
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  • Stayed: March 2014, travelled with family
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1  Thank jason k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded 16 April 2014

Hello jason k-

Thank you for the wonderful five star review on TripAdvisor and staying with us at the Residence Inn by Marriott.

We were truly thrilled to hear that you enjoyed your stay with us with our centralized location in Midtown and wonderful complimentary amenities such as breakfast and Wi-Fi but most importantly our service oriented team, that is led by our Guest Services Manager Derek.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

Other reviewers have summarized the many more-than-satisfactory attributes of this hotel. I would just say that what impressed me most is that everything works the way it should: Staff are pleasant, professional and very helpful, and lobbies and public areas are attractive, clean and spacious. In the rooms, the toilets flush quietly, shower is perfect, lights all work and there are lots of outlets for all your electronic gear. Beds are done just right. The HVAC heats and cools the way it should, the kitchen stuff and TVs all do what they're supposed to do with no hassles; the carpets and furnishings are clean, fresh, comfortable and stylish, and housekeeping services are excellent and attentive. It is also a great value for New York--I would stay there again without hesitation. It far exceeded my expectations and easily beat accommodations at some of the more prestigious New
York hotels I've patronized--even other NY Marriott properties!

  • Stayed: April 2014, travelled with family
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1  Thank LizB256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded 16 April 2014

Hello LizB256-

Thank you for the wonderful five star review on TripAdvisor and staying with us at the Residence Inn by Marriott.

We were truly delighted to hear that you enjoyed your stay with us and that you found that everything is in working order as it should be.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2014

Just back from a great trip to the Big Apple and stayed with my wife and our 3 boys (3,4 & 7) in Residence Inn. We couldn't be better off than this hotel. The two-room appartement with kitchen and bathroom (with in our case also a very nice terrace) was big enough and the location midtown was very handy to discover the city. The complimentary breakfast changed slightly every day and the kids loved the little surprises being handed out to them by the very friendly staff.

Room Tip: Ask for the room with the terrace (12th floor)
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  • Stayed: April 2014, travelled with family
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Thank pedrde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded 16 April 2014

Hello pedrde-

Thank you for taking the time to write a review of your experience with us at the Residence Inn by Marriott. I am delighted to hear that we were able to help make your family trip to NYC that much better with our centralized location in midtown and service oriented associates who look after even our youngest travelers. I look forward to welcoming you and your family back on your future travels to the Big Apple.

Warm Regards,
Justin Ellison
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

The accommodation is very clean, the beds are comfortable with good pillows. Good powerful shower, soft towels. We'll equipped kitchen, good size room ideal for a longer stay in NY. A good breakfast to start the day. We'll placed for all areas of interest in the city. The thing that really sets the accommodation apart from others is the staff, they are fantastic. Nothing is to much, they very informative on all aspects of the city and what it has to offer. I would highly recommend a stay, we will definitely look no further when we return to NY.

Room Tip: Nothing to compare our room with first stay
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  • Stayed: April 2014, travelled with family
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1  Thank Jake R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded 9 April 2014

Dear Jake R-

Thank you for the wonderful five star review on TripAdvisor and staying with us at the Residence Inn by Marriott.

We were truly delighted to hear that you enjoyed your stay with us with additional complimentary amenities such as breakfast and Wi-Fi our service oriented associates who make this all possible.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

As a frequent traveler at many different hotel chains, the Residence Inn Manhattan Midtown East belongs in the top echelon for value & physical plant, including a very attentive staff and excellent (and well-attended) breakfast. Close to Grand Central's subways and trains and walking distance to many midtown attractions, the location is ideal. I've stayed at this Residence Inn a few times and am impressed with the size and quality of the room (having stayed at other Manhattan hotels where the rooms are so small you have to shimey around the bed). My lodging of choice when in Midtown!

Room Tip: Ask for a room with a view of the Chrysler Building.
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  • Stayed: March 2014, travelled on business
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1  Thank Bill O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded 9 April 2014

Dear Bill O-

Thank you for the five star review on TripAdvisor and staying with us at the Residence Inn by Marriott.

We were truly delighted to hear that you enjoyed your stay with us with our generously sized guest rooms and our service oriented associates who make this all possible.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014

They do try here. The first night, under the door was a hand-written welcome note. Pity the street noise is so lound, maybe it's possible to have a room off the streat? Beds are very comfy, hotel is clean, breakfast is fine to good (and, unusually, included in the room rate), useful grocery delivery service (which is just as well since the Marriott "markets" are so abysmal) but hotel "what's on" notice was out of date, towels changed even when hung up for re-use. I found the way to stop having the dishwasher put on for my one dirty cup - put it in the dishwasher! Would I stay here again, well it was cheaper than the other 2 Marriotts within a stone's throw so maybe, but would aim for a room off the street.

Room Tip: If there are rooms off the street they might be quieter.
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  • Stayed: April 2014, travelled on business
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Thank AJreviews2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded 7 April 2014

Dear AJreviews2014,

Thank you for taking the time to write a review of your experience with us at the Residence Inn by Marriott. I am glad to hear that you feel that we are trying to provide the best possible service to all of our guests. I sometimes wish we were able to control the sounds of the "city that never sleeps," unfortunately noise will always be present in Midtown. Acknowledging this, we do take the extra step of providing earplugs in all of our guestrooms to help alleviate some of the noise. I hope that we have the pleasure of accommodating you on your future travels to New York City.

Warm Regards,
Justin Ellison
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn New York Manhattan / Midtown East

Address: 148 East 48th Street, New York City, NY 10017
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #38 of 469 Hotels in New York City
Price Range: £151 - £418 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn New York Manhattan / Midtown East 3.5*
Number of rooms: 211
Official Description (provided by the hotel):
Feel the pulse of New York City in our Midtown East location close to Grand Central Station, Fifth Avenue Shopping, and Rockefeller Center. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. You'll thrive at Residence Inn with the conveniences you need. Like studio and spacious one-bedroom suites with separate living and sleeping areas. A fully-equipped kitchenette ready for your favorite cuisine and our grocery delivery service to fill your refrigerator and satisfy cravings. Free Internet for connecting to work and the outside world. Fuel up with our free hot breakfast to energize your mornings and exercise in our fitness center with treadmills, cycles, and free weights. At Residence Inn, we'll make sure you thrive during your stay. ... more   less 
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