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“Had a little blip on this trip; would still stay here again” 4 of 5 bubbles
Review of Residence Inn New York Manhattan/Midtown East

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Residence Inn New York Manhattan/Midtown East
Ranked #46 of 463 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
USA
Level Contributor
140 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Had a little blip on this trip; would still stay here again”
4 of 5 bubbles Reviewed 3 July 2014

This is the second time I've stayed here. Central location just off of Lexington. Easy to get to the metro at either Grand Central Station or 51/52nd street; always felt safe. Nykia made sure there were welcome cupcakes to celebrate my sisters milestone birthday-- much appreciated.
The downside was the night the smoke alarm started to chirp, every minute, at 3:30 a.m. It took 30 minutes for someone to come up only to say engineering wouldn't be there until morning. They moved us to a new room. Management was very responsive the next day and comped us a half-night stay. Despite the frustration I would still stay here again.

Room Tip: Choose a room away from the street. The view is not good, but it is quiet. I've slept on both si...
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TheProf06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 7 July 2014
Hello TheProf06-

Thank you for your review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

We are pleased to hear that you enjoyed your second experience in New York City and specifically here at the Residence Inn. I apologize about your concerns with eh smoke alarm, we do our best to try and prevent these inconveniences from occurring unfortunately every so often one gets past us. However I am pleased to hear that my management team was able to rectify the situation.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,465 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (332)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
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  • Italian first
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English first
Los Angeles
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 July 2014

We moved to the Residence Inn from another hotel. The previous hotel had a dark tiny room, virtually no closet, and a tiny bathroom. We were so pleased to walk into our room at the Residence Inn. It was bright, airy, a decent size, comfortable bed, nice bathroom, well air conditioned. The lobby and breakfast areas were inviting, nicely decorated, and welcoming. The breakfasts, which were included in the rate, were generous and varied...a real actual hot breakfast, not just some pastries and coffee. The staff was friendly and helpful. Subway was three blocks away, very convenient location. We would definitely return to this hotel. It was a breath of fresh air after our previous experience!

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Thelmaandlouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 7 July 2014
Hello Thelmaandlouise-

Thank you for your review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

We are pleased to hear that you had a wonderful experience in New York City and specifically here at the Residence Inn after you moved from a previous hotel. We are fortunate with our spacious guest rooms even for Manhattan standards and our complimentary amenities including breakfast & Wi-Fi.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 2 July 2014

Great little hotel...loved the kitchenette, had a balcony which was refreshing in Manhattan. Room was pretty good size for a Manhattan hotel...Staff was pretty friendly. I'd stay again. Well priced and great location.

Room Tip: Rooms with a Balcony
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  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Adina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 2 July 2014
Hello CarlEdgar-

Thank you for your review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

We are pleased to hear that you enjoyed your time in New York City and our spacious guest rooms and service oriented associates.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lausanne, Switzerland
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 1 July 2014

This is a good family hotel for tourists well located in the heart of Manhattan, close to many shops and restaurants. But some rooms on the back of the building overlook a sinister dark brick wall and terribly noisy air conditioning fans. Hard to sleep even with ear plugs. If you add the squeaking and slamming doors and shouting kids, better be deaf to enjoy reasonably comfortable rooms. For breakfast you also have a wide choice of junk food.

Room Tip: Avoid at all costs rooms in the back of the building.
See more room tips
  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MarcF1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 2 July 2014
Hello MarcF1-

Thank you for your review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

We are pleased to hear that you enjoyed your time in New York City and our centralized location. I sometimes wish we were able to control the sounds of the "city that never sleeps," unfortunately noise will always be present in Midtown. Acknowledging this, we do take the extra step of providing earplugs in all of our guestrooms to help alleviate some of the noise. We do provide a wide range of healthy options for breakfast including fresh cut fruit & low fat yogurt parfaits.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MSRusso
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

This is my second time staying at this hotel. My first visit was in a studio suite for 3 days and this time I was in a huge suite. I actually loved both rooms and both were very quiet. The breakfast area is huge and the food was yummy. Lots of fresh fruit. There is a great grocery store 2 blocks away. The bell staff is very friendly and was great at helping me find a cab. I'm looking forward to my next NYC trip. Thank you for a great stay.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MSRusso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 2 July 2014
Hello MSRusso-

Thank you for your wonderful five star review on TripAdvisor and for staying with us again at the Residence Inn by Marriott Midtown East.

We are pleased to hear that you enjoyed your time in New York City and our central location.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

Stayed with my wife and 2 children in a suite (1 bedroom and 1 sofa bed in adjoining room). Good size and great location but the noise from the fans at the back of the hotel was intrusive. Staff were helpful and moved us to a room higher in the building- but just as noisy.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank CarlEdgar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 2 July 2014
Hello CarlEdgar-

Thank you for your review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

We are pleased to hear that you enjoyed your time in New York City and our spacious guest rooms. I sometimes wish we were able to control the sounds of the "city that never sleeps," unfortunately noise will always be present in Midtown. Acknowledging this, we do take the extra step of providing earplugs in all of our guestrooms to help alleviate some of the noise.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Enumclaw, Washington, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

Loved our stay! Your hotel and staff were wonderful! Our room was wonderful! It was modern and clean! We loved the balcony and the small window in the bathroom! The beds were comfortable and we never heard any noise from other guests. The only difficulty we
had was getting up in time to enjoy your breakfast. Coming from the west coast it was difficult to wake in time to make it to breakfast but it was worth the effort. The "free" breakfast was outstanding. I've never stayed at a hotel that changed the menu each day! All the food was fresh and tasty! Your hotel is close to Rockefeller area and downtown. A hot tub or pool is the only suggestion that could have made our stay better! We will definitely recommend your hotel to our friends and would stay again!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JanK84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Justin E, Manager at Residence Inn New York Manhattan/Midtown East, responded to this review, 2 July 2014
Hello JanK84-

Thank you for your wonderful five star review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

We are pleased to hear that you enjoyed your time in New York City and that you were able to enjoy your private outdoor terrace and complementary daily breakfast with a changing menu!

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn New York Manhattan/Midtown East

Property: Residence Inn New York Manhattan/Midtown East
Address: 148 East 48th Street, New York City, NY 10017-1224
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #46 of 463 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Residence Inn New York Manhattan/Midtown East 3.5*
Number of rooms: 211
Official Description (provided by the hotel):
Feel the pulse of New York City in our Midtown East location close to Grand Central Station, the United Nations, and Rockefeller Center. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. You'll thrive at Residence Inn with the conveniences you need. Like studio and spacious one-bedroom suites with separate living and sleeping areas and a select few with outdoor space. A kitchenette ready for your favorite cuisine. Complimentary grocery delivery service to fill your refrigerator and satisfy cravings. Free Internet for connecting to work and the outside world. Free hot breakfast to energize your mornings. And, a fitness center for strengthening your body and soul. At Residence Inn, we'll make sure you thrive during your stay. ... more   less 
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