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Residence Inn New York Manhattan / Midtown East
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Reviews (1,872)
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Reviewed 3 weeks ago

We selected this hotel based on a combination of location, reviews and available room types for our family of four. Prior to our stay, we were in touch with Assistant Manager Brittany Davide who was extremely helpful and accommodating. Check in was quick and easy and rooms were very large by city standards. The room we had booked and were assigned to had a few issues for us ,mainly, the noise of the garbage trucks through all hours of the night. The next morning, we spoke with Brittany in-person and she showed care and concern about our issues. She immediately rectified the issue by moving our room to a quieter location which also happened to be a wonderful room for our family. While the midtown location is great for visiting different places in the city, the hotels location on it's street prevents it from having any sort of nice views (if that is important to you). The staff--every one of them- front desk, bellman, breakfast attendants, housekeeping, managers-- all of them were extremely kind, helpful, and obviously well-trained. They are the reason we would give this hotel 5 stars instead of four.

Room Tip: High Floor
  • Stayed: May 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank ericaseiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIMidtownEastNY, General Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded 3 weeks ago

Hello ericaseiler - We thank you for choosing to stay with us and for this great 5-star review on your time at our Residence Inn Manhattan/Midtown East. This is greatly appreciated by our entire team and we look forward to hosting you again whenever your travels bring you back to New York City. Thank you again!

Warm Regards,
Greg Dietl - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I travel often for work and wanted to make sure I picked the right hotel while traveling for pleasure to NYC. I read many reviews about many hotels, but picked this Residence inn. Boy did I nail it good. Great hotel. The staff is awesome too. Josue gave me great recommendations on his favorite hamburger place and he was correct too. Olivia answered all my questions with a smile on her face each time. Chris was a pleasure too. Sarah checked me in and was more than wonderful. The rooms and hotel have been renovated so nicely. The free breakfast could not be better. The location is perfect. I walked to Time Square and a bit further is Central Park. There are tons of places to eat nearby and drug stores and grocery too. I could not have been happier. Such a friendly hotel. Maids are wonderful too. I wish more people tipped them. You can't go wrong with this hotel The breakfast crew is awesome too.. don't want to leave them out.. Cheers!!

Room Tip: I was on the 15th floor and it was very quiet
  • Stayed: May 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank rob t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIMidtownEastNY, General Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded 3 weeks ago

Hello rob t - We thank you so much for staying with us and for this 5-star review on your experience at our Residence Inn Midtown East. We are thrilled to hear of your time with us and hope to welcome you back whenever you are back in New York City. Thank you again!

Best Regards,
Greg Dietl - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Enjoyed my stay at the hotel. Great lobby, good variety buffet breakfast, room was large for Manhattan standards, and clean and pretty well maintained. Quiet too so good for sleeping. Staff were very helpful too, especially the gentleman who helped me with my luggages upon check out. Would recommend highly the hotel.

Stayed: May 2018, travelled solo
Thank Yjyj2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIMidtownEastNY, General Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded 4 weeks ago

Hello Yjyj2 - Thank you for staying with us and for this 5-star review on our Residence Inn by Marriott Manhattan/Midtown East. Our team appreciates this and hopes to see you again the next time you are in New York City. Thank you again!

Warm Regards,
Greg Dietl - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great breakfasts with wonderful service from Carlos & Claudia.
Overall, the staff from front desk to cleaners provided exceptional service. They held our three rooms when our flights were delayed overnight & were always eager to help in navigating or providing tips on places to eat.

  • Stayed: May 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank TheCanadianMob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIMidtownEastNY, General Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded 4 weeks ago

Hello TheCanadianMob - We thank you for staying with us and for this review on our Residence Inn by Marriott Manhattan/Midtown East. Our entire team appreciates this and we hope to see you again whenever your travels bring you to New York City. Thank you again!

Warm Regards,
Greg Dietl - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Even the room was a little small we had a great time in NY. Every morning at breakfast time we had the pleasure to meet Carlos and Claudia, who were extremely friendly and great hosts. Also the rest of the hotel staff was very helpful. Thank you guys.

  • Stayed: May 2018, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank axsilvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RIMidtownEastNY, General Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded 4 weeks ago

Hello axsilvan - We want to thank you for staying with us and for this review on our Residence Inn by Marriott Manhattan/Midtown East. We hope to welcome you back whenever your travels bring you to Manhattan. Thank you again!

Best Regards,
Greg Dietl - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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