We arrived at Sugar Hill Suites and were told that the lady did not have our booking. We promptly showed her the printout of our booking and we eventually found that we did in fact have a room booked. She gave us the keys to our room with no explanation of how to get in and out of the building, what time breakfast was, the wireless password or anything that we would deem friendly and make her a great hostess. We had to prod her for information which was very frustrating. Our on the second floor (front of the building) was cold when we got up there and so I had to ask her whether the heating was on. It eventually got turned on and made our room so hot we had to open the window! The heater was extremely noisy and took us a while to figure out what the noise was – it sounded like someone was hitting a metal pole with another piece of metal, very annoying when you are trying to sleep. We found our room was very noisy with the street noise as well (lots of sirens going past). Breakfast was good, with a fruit salad and then either waffles or an omelette (you could choose what she cooked). Although the room was nicely decorated and tidy I would not stay here again. The unfriendliness of the hostess totally put us off our stay along with the noisiness of the room.
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