Great location; friendly/helpful/courteous staff; very clean. ALL of the staff we met were extremely helpful and friendly. Lou, the concierge, has great tips for sightseeing. The breakfast choices were great - hot eggs, bacon/sausage, hot oatmeal, cereal, pastries, fruit, coffee, tea, juices, milk, etc. We spent 4 days during the week - well stocked each and every day we were there - and we went at varying times each morning. Breakfast room in on the floor below the lobby. Rooms are small (but you're in NYC and this is normal for this price range) but very clean and well-kept/decorated (FYI: no tub, just shower but it's large and very nice/clean). We were on the 8th floor and there is some outside noise, but, again, you're in NYC - the city that never sleeps! If you must have complete silence to sleep, there is a CVS a couple of blocks up (5th & 38th) and they sell earplugs! We arrived early to check-in and they will hold your baggage for you until your room is ready. Also, check-out time is 11 am, and if your train/flight is leaving later (ours left at 3 pm), they will hold your baggage for you as well, free of charge (tips are appreciated). We returned at 230 to pick up our bags which were promptly retrieved. Location is great - VERY close to the Empire State Building, Macy's, and subway stops - the front desk will help with subway questions and give you a map. There is free cold water, tea and coffee available in the lobby all day. This was the first time I took my children into the city (10 and 14 years old), and we felt very comfortable and safe at this hotel. They enjoyed it as much as I did. We will be back soon and we will definitely stay here again!
- Official Description (provided by the hotel):
- The BEST WESTERN PREMIER Herald Square Hotel is conveniently located with easy access to key area attractions and business locations. Hotel guests will appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, free long distance access, toiletries, iron/ironing board, coffee/tea maker and hairdryer. ... more less
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