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“The worst tour guides, really unorganised people.”

L & L Travel Enterprises - Day Tours
Ranked #537 of 651 Tours in New York City
Attraction details
Reviewed 9 October 2013

Me and my partner booked our tour through Best Way Travel which are affiliated with L&L Tour NY. From the moment we arrived it all went downwards, the people assigned to pick us up from the airport was not at the place allocated by the itinerary, the transfer driver kept on using his mobile phone while driving in a highway, did not drop us at the hotel and even worse gave us the worst attitude as we arrived at the hotel after hassling with the agents.
Given the fact that we were unaware of the hotel we were going to stay, we had to lie to the Hong Kong Customs as well as to the American Customs to be able to get through.
We both regret deeply having had contracted this tour with this company.

2  Thank Hoffmannrsnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 June 2013 via mobile

My family is from Hawaii and we wanted to tour the East Coast for the first time. But there weren't any locally run tours, so United Travel (our agency) sub-contracted with East Coast Holidays (NY) which hires L and L Travel (also NY) to run the tour. I believe the company is run by either Taiwanese or mainland China Chinese, and accordingly they only speak Mandarin or *fractured* English. That's how it is with the people who answered their phones, to Quentin who picked us up at JFK, to June who was our tour guide. That's a real bummer as we speak Cantonese and English. Two other points I must make: first, June told us today that the company has been paying the admission tickets for the attractions we've been seeing. Dad noted that neither United or anyone at L and L told us beforehand about it; we assumed that was included at the time we booked the tour in Hawaii! The price came out to about $200 per adult and it's cheaper for seniors. No personal checks, only cash. June did ask if we had enough for our meals after paying in full and suggested we could borrow or pay a portion if it was too expensive. We were very lucky to have enough cash on hand. Second, apparently L and L only books the cheapest hotels they can find - as evidenced by the fact that our first hotel the Sheraton Edison didn't offer free WiFi and the second the Crowne Plaza had a broken coffee maker in the room - and far removed from any place we were going to see - both hotels above were in New Jersey and there were absolutely *no* attractions or restaurants we patronised there.

Bottom line: L and L Travel may be adequate for Chinese tourists. Not really recommended for non-Chinese, whether you are Hispanic or black or white or Indian-American.

3  Thank Charles_Xavier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago
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Thank cebrod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017 via mobile
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Thank Kathy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2016 via mobile
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Thank cank0l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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