1. Price is not real. Although their list price is low, we need to pay for the ticket price for every place they take you. Although they have a price list online, it is not correct cuz they will tell you the ticket price is more expensive this year than last year for majority of the places they take you. If you sign up for every sight, you will pay extra $500 more (based on the trip to canada)
2. Hotel is not as what they said. Although we are living in Sheraton/hilton level hotel, these are the ones far away. Ex: in NYC, they signed up for the hotel in NJ, not Hoboken district, it is about 1 hr drive from Hoboken. In Toronto, the hotel is almost at the city boundary. In Montreal, the hotel is in deummondville
3. They only take you to the place that they can make profits. And even at there, we cannot stay very long. Ex: NYC night tour ($25 extra), we did not even have time to walk 3 more blocks
4. Their altitude is VERY BAD.
For example, my tour guide named Patrick, he always threatens customers like " if u do not like it, you can quit, but I am not gonna refund you anything" "why our company is so cheap, we still need to make profit for some sights then we can make money" he knows most of the customers are Chinese, and they cannot speak good English, so they have no choice but to follow him
4. Not professional. For some sights, they mislead people to do some useless thing. Ex: in PA, or Ottawa, when we reached the place, he told customer to take restroom + meal break (meal place is where he recommended) without telling them how to get a tour inside the building (most people are Chinese, they do not know what to do). As I looked at the map in welcome center and get the tour ticket, I do not even have time to take the tour because he set the time frame very SHORT (around 50 min per place) even in Washington, D.C., the longest time we stayed there is 2 hr (including lunch time ), then he took us right away to a boat pier (ticket is also required)
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