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“Great hotel, great location!”

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SpringHill Suites New York Midtown Manhattan/Fifth Avenue
Ranked #157 of 467 Hotels in New York City
Certificate of Excellence
Gastonia, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel, great location!”
Reviewed 8 July 2014 via mobile

This was our first time in NYC and we were absolutely pleased with this hotel! It was in a great location, convenient for walking to Times Square, Grand Central Station, Broadway theaters, and the Empire State Building (and if you're lucky you can get a room with the perfect view of it!!) We were upgraded to a room with a view and it was beautiful! Rooms are a bit small, but I'm sure that's standard for NYC. My only complaint would be the breakfast - it was good and much better than typical continental, but they served basically the same thing everyday so it was kind of boring after 4 days. I would have liked a little more variety, but service was great and food
was plentiful. Overall friendly staff and would definitely recommend this hotel!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, 12 July 2014
This was our first time in NYC and we were absolutely pleased with this hotel! It was in a great location, convenient for walking to Times Square, Grand Central Station, Broadway theaters, and the Empire State Building (and if you're lucky you can get a room with the perfect view of it!!) We were upgraded to a room with a view and it was beautiful! Rooms are a bit small, but I'm sure that's standard for NYC. My only complaint would be the breakfast - it was good and much better than typical continental, but they served basically the same thing everyday so it was kind of boring after 4 days. I would have liked a little more variety, but service was great and food
was plentiful. Overall friendly staff and would definitely recommend this hotel!

Hi Melanie,

Thank you for your review on your recent stay at our hotel. I hope that you enjoyed New York City, espcecially since it was your first time. That is great that you were moved to a room with a view of the empire state building to get the true New York Experience. I'm glad to hear that you found that our staff was very helpful, and attentive to your needs. We try to maximize our options for breakfast by having bagels, croissants, muffins, yogurt, hot and cold cereal, eggs, breakfast sausage, bananas,apples, oranges, coffee, and assorted teas. Is there any specific items besides those that would make our breakfast better for your stay? Thank you for your feedback, and we hope to have you stay with us for your next trip to NYC.

Safe Travels,
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (207)
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English first
Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 July 2014

We stayed a total of 8 nights at the Springhill Suites NY Midtown in July 2014.The staff was exceptional with a focus on customer service & quality. The room was comfortable and always kept clean by the diligent cleaning staff. The morning breakfast was a plus--Crystal, Jeff and Lisa were always positive, energetic, and attentive to detail. Crystal brought crayons and coloring sheets for our 3 year old. They made us feel at home in the bustling city. In addition, the front door associates were friendly & responsive to our questions. The hotel had security & an on site facility engineer 24-hours a day (in the event something was needed by a guest). Please note that the facility engineer interacted with us and shared bits about his family. Overall, we had an excellent experience at the hotel & highly recommend it to others.

Room Tip: Our room on the 2nd floor had a nice view of the Empire State Building.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Norma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, 12 July 2014
We stayed a total of 8 nights at the Springhill Suites NY Midtown in July 2014.The staff was exceptional with a focus on customer service & quality. The room was comfortable and always kept clean by the diligent cleaning staff. The morning breakfast was a plus--Crystal, Jeff and Lisa were always positive, energetic, and attentive to detail. Crystal brought crayons and coloring sheets for our 3 year old. They made us feel at home in the bustling city. In addition, the front door associates were friendly & responsive to our questions. The hotel had security & an on site facility engineer 24-hours a day (in the event something was needed by a guest). Please note that the facility engineer interacted with us and shared bits about his family. Overall, we had an excellent experience at the hotel & highly recommend it to others.

Hello Norma,

Thank you for your great review on your stay with us. I am delighted to hear that you enjoyed your time with us. I have shared your review with our F/B team and they were excited to know that you appreciated their service. Crystal remembered you specifically as soon as she read your review. We understand that it is the little things that can set us apart from the many other hotels here in New York. We appreciate your great rating and feedback again, and hope that you will stay with us again for your next trip.

Safe Travels,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgewater, New Jersey
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 July 2014

Found this to be a reasonably-priced, clean and attractively decorated place to book for a night in the city. Very friendly staff, fairly tasty breakfast included in price. Put us in the heart of the city! Appreciated the upgrade to city-view room. Thanks!

Room Tip: Might like to ask for an upgrade to "city-view" room...and greet the Empire State Building...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, 10 July 2014
Hello Karen,

Thank you for the great review and the 5-star rating! We appreaciate you choosing our hotel for your trip to New York. I am happy to hear that you enjoyed the facilities, location, and view that you had from your room. Thanks again, and we hope you will join us again for your next trip to the city.

Safe Travels,
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Vass, North Carolina
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2014

This hotel exceeded all my expectations. It was in a fabulous location- right by Fifth Avenue! The hotel room was big enough for two people and was nicely decorated. Very clean! I would definitely come here again!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tchrdevl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, 8 July 2014
Hi tchrdevl,

Thank you for your review! We are glad to hear that you enjoyed your time with us and that you will consider us again for your future trips to New York. We greatly appreciate the 5-star rating and your great review. Safe travels and we will see you next time!

Sincerely,
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Vail, Colorado
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 July 2014

Yes, families with adult-sized children, you can travel to New York City! This hotel has rooms with two Queen beds, rather than just double/full beds. Believe me, when planning our trip to NYC I was hoping for something more interesting for >$400/night than a Marriott-chain hotel in Midtown Manhattan. However this hotel suited our needs well: two comfortable Queen-sized beds, free WI-FI that worked every time, refrigerator/microwave, free breakfast available, a “city view” room with no street noise and an extraordinary view of the Empire State Building, and accessible: the evening walk to Broadway shows is very easy and the daily walk to the very useful 6-Train (Green Circle) subway is easily done on 5th Ave. The disadvantages: free breakfast closes at 9AM and is utter chaos (best to use the tray under your room’s mini coffee maker and bring some coffee/food up to your family; note to international travelers: this is morning fuel, not a good breakfast), no decent surrounding restaurants (we ended up walking 3 blocks to Heartland Brewery at street level of the Empire State Building a few times when too tired to seek out something more exciting). The room was cleaned properly every day and front desk staff is friendly and reasonably helpful; a problem with our air conditioner one night was fixed the next day without incident. In short, we would stay here again and recommend it for its utility.
Some NYC transportation tips: taxi for 4 people and 4 bags from LaGuardia Airport to the hotel during a Monday evening rush hour cost $43 with gratuity (husband had to sit in front with the driver which we did not want to repeat), car service from hotel to LaGuardia (arranged by the front desk the night before) cost $55 inclusive of gratuity and was worth it. Lastly, buy a reusable/reloadable MetroCard during your first trip on the NYC subway (each trip is $2.50/person no matter where you go); $25.00 per person loaded on a MetroCard (cash or credit) lasted our whole 1-week trip. Have fun in The Big Apple!

Room Tip: City View room had no street noise and a very, very nice view of the Empire State Building; worth th...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RockyMtnFamily2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, 8 July 2014
Hello Rockymtnfamily,

Thank you for staying with us for your New York City trip! I appreciate you choosing our hotel with the many options that you have to choose from here in the Big Apple. I see that you were very happy with your room and that it had two queen beds. As you mentioned, it is rare that you can find a room in New York with two queen size beds, free breakfast, and a microwave and fridge in your room. I apologize that you had a tough time during breakfast service. We try to encourage guest’s to come down earlier rather than later as the largest rush usually comes within 45-mins until the time breakfast is over. I hope that you will consider us again for your next trip to New York and that you had a safe trip back home to beautiful Vail, CO.

Safe Travels,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle, Australia
Level Contributor
371 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
Reviewed 2 July 2014

A relatively new hotel approx. 12 months old.
Very clean, modern, colourful with free Wi-Fi.
Rooms not huge but did manage to find homes for suitcases and other travel paraphernalia.
Bathroom was a good size. Toilet in bathroom, so if you want privacy only one person at a time. Can't have someone in the shower and on the toilet at the same time.
Big advantage is that the room has a fridge, coffee/tea making facilities and a microwave. Used the m/wave a few times after buying food from delicatessen across the road that needed re-heating.
Bed very comfortable. Sheets and quilt reasonably good quality.
Wardrobe is small. Didn't bother unpacking. Used it as storage for small bags and items bought when shopping.
Breakfast is included. More than enough choice on offer. Originally had the impression that it would be cereal and coffee only. Can't imagine anyone not being happy or being unable to find something to eat. Items included: cereal x 3, porridge, many types of bread and bagels, eggs (usually scrambled) + one other different hot accompaniment each morning (bacon, baked beans, mushrooms, tomatoes, et al), juice, hot drinks, muffins, yoghurt, fresh fruit, nuts, dried fruit, jams, honey. maple syrup. More than enough to start the day. Papers were also usually scattered about. Only complaint is the design of the area. Quite cramped if there were lots of people at same time. Needs a re-think. Or "traffic directions". If everyone moved in the same direction the flow would be much better. But with people moving from the toaster back to the hot food or to get a drink while waiting for toast = chaos!
Staff were very friendly and helpful. Great if this is a first visit to the city.
Location was perfect. Another hotel (starts with B) near Central Park was recommended by a few people. Popular with Aussies (and kids). So glad it wasn't chosen. In the middle of nowhere. Or at least nowhere we wanted to be. Too far from anything/everything, unless you have children and intend taking them to Central Park every day.
In a big city, you have to walk or at least take some form of transport. This is inevitable BUT you don't want to 'waste' time. Unless you are a millionaire, we are all on a limited budget and therefore a limited amount of time. You are attempting to cram as much as possible into the days you have. This hotel was fairly central to what we wanted to do and where we wanted to go.
A couple of restaurants in the street. An absolutely wonderful delicatessen across from hotel. Open quite late. Fabulous range of hot food, salads, sandwiches, drinks, alcohol, snacks, etc. At both ends of the street were souvenir shops. At end of street around corner there many different types of restaurants. Macy's was approx. 2 blocks away. JC Penney on the next block up. Empire State Building 2 parallel streets from hotel. (Had the most fabulous view of the ESB from hotel room. Bonus!) There was so much in the area to see and do. Very convenient.
On either side of hotel, were 2 other hotels. Priced them - dearer with no breakfast.
Absolutely recommend this hotel to anyone travelling to NYC for the first time. Loved it.

Room Tip: 1. Be at breakfast as soon as it opens - 6.30am - to avoid the rush. 2. Ask for a high street view...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Nathalie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, 8 July 2014
Hello N L E,

Thank you for providing a very thorough review of your recent stay at our property. I appreciate you taking the time to cover all areas of the hotel, and highlight the areas in which you liked, as well as some suggestions for improvement. I am delighted to hear that you felt that the room, bathroom, fridge, microwave, and bed were all very fitting for your travels needs. As you mentioned breakfast can get crowded during the last 45 minutes so it is a great idea to come down early to beat the rush. Our staff takes great effort and pride in making our guest’s stays enjoyable, so I am glad that you found them to be of assistance. I hope that you will join us again for your next trip to New York.

Safe Travels,
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Oxford, United Kingdom
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 July 2014

We spent 7 nights here in June.
Stayed in a 2 double beds suite with our son and daughter( 20/23). Had a excellent view of the Empire State Building. The hotel has 19 floors, with only 10 rooms on each floor, so didnt feel massive, which was a plus forbus.
It did the job for us, being so central to everything, reasonable priced for the area and with breakfast included.
Just 5 minutes walk from the subway and from Macys.
Brilliant location for a first visit to New York.

Room Tip: Ask for a room facing the front if the building and the Empire State building
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HWW63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, 4 July 2014
Hello HWW,

Thank you for your review. I'm glad that you found our hotel fitting for your family trip to New York City. The view from our rooms with two queen beds is a great one, especially at night when the Empire State Building is lit up! I hope that for your next family trip you will consider our hotel again. Safe travels, and thank you again for your time and review.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites New York Midtown Manhattan/Fifth Avenue

Property: SpringHill Suites New York Midtown Manhattan/Fifth Avenue
Address: 25 W 37th St, New York City, NY 10018
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #157 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — SpringHill Suites New York Midtown Manhattan/Fifth Avenue 3.5*
Number of rooms: 173
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