We stayed at the hotel for 7nights with our 2 kids (14 & 10). Besides the breakfast staff being extremely nice, the rest are questionable. You should never have to ask for toilet paper from housekeeping who failed to replace at all, as well as shampoo more than once, because they did not replenish at all unless we called for more. These are very basic items that are a given in most hotel, especially when you are spending over $300- a night.
The day of check out we asked for 1 hour extra as our flight was in the late afternoon, and we were refused point blank.... After check out while on the plane from JFK to San Diego, we realized that my husband had left my sons samsung tablet in the room. We are 100% sure it was there because it never left the room the whole week. It was left on the desk in the room under his bag that he just picked up to vacate room and did not see it underneath. When we arrived back in San
Diego we immediately called the hotel, which was late at night, and told they could not do anything now, to call either, Nick, Nate or Darcel in the morning and they can help. Well, we called and were told they were busy and would call us back..... Waiting waiting no phone call. So we called again, and 2 more times after and we're still given the run around. My husband finally got really upset and was then put on to Ramon, the person in charge of lost and found, who knew nothing of the situation, told us nothing was handed in, did not even ask our room number to check with the housekeeping person, but said he would call us back. To our surprise he never called. We finally spoke with Gina Nevel who said she would look into the matter and for us to call her back the following day. So we did and were told it was her day off.... Seriously, like she did not know this. In the mean time 2 days have passed and no manager was told of the issue and housekeeping has gotten away with the bonus of a 10yr olds prized possession. It is too late to ever find it. And still management has no idea of the issue as we are unable to talk to anyone.
With a company as big as Marriott you would expect more, yes, granted it was my husbands fault we accept that, but what we do not is the lack of help we received from a company like this...
My question is, are they all thieves..... Lock up your belongings in the safe provided you never know if it was the same housekeeping person....
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