My fiancé and I checked into this hotel last Thursday, which happened to be my birthday. We were thankful for an early check in and our room was fantastic. The room was quite spacious, clean, and had a great view of Macys. The room was clean and smelled fresh.
The service, however, was hit or miss. When we walked in we weren't sure where the front desk was. There was a valet standing by the elevators but we had to ask him where to go-- shouldn't he have anticipated our needs? The gentleman who checked us in was friendly and talkative. He recommended that we get a snack from the bistro. We went to our room and walked down to the bistro for a coffee and a cookie just to find the lady working there sweeping the floor. She didn't greet us, we had to ask if she was open. She said that they should have been open but her relief didn't come and she closed her drawer. She didn't even apologize for the inconvenience.
We asked a different front desk agent for suggestions for dinner and he recommended a restaurant in Times Square or the rooftop lounge at the hotel, which he said was open until 1am. After our show we tried the restaurant in Times Square recommended by the front desk agent and it was closed. So we didn't stop any place else because we were told the lounge at the hotel would be open until 1am. We had been looking forward to a drink while watching the snow fall, too. Nope. Lounge closed at 11. We tried to order food for delivery but no one would deliver in the snow storm. So we got chips from the giftshop.
Overall, our stay was good for what we got-- a good night's rest-- just no wow factor.
- Official Description (provided by the hotel):
- Discover the Courtyard New York Manhattan/Herald Square, one of the newest hotels in Midtown Manhattan NYC. Conveniently located in the heart of New York City near the famous Macy's Herald Square, this inviting hotel in Midtown Manhattan provides a contemporary retreat. The state-of-the-art lobby provides greater flexibility and choices for our guests. At the center of it all is Table 71 Herald Square, your unique destination among Midtown Manhattan hotels for a great breakfast and Starbucks(R) coffee.You will also enjoy inviting, flexible spaces where you can work or relax, free Wi-Fi throughout our accommodations and easy access to the latest news, weather and airport conditions via our GoBoard technology. Plus, our well-equipped Midtown Manhattan NYC hotel fitness center will keep you fit and energized. Whether traveling for business or pleasure, your stay at our hotel in Midtown Manhattan NYC is sure to be more comfortable, more productive and more enjoyable than ever before. ... more less
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