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“Better then then most”

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Viceroy Central Park New York
Ranked #204 of 468 Hotels in New York City
Certificate of Excellence
Fargo, North Dakota
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Better then then most”
Reviewed 24 June 2014 via mobile

A quality stay. No question. We had a junior suite and it seemed a bit small. Not really a place to put two pieces of luggage. But the staff is all grand with the concierge staff really being helpful. Location rocks it if you want to be in midtown. A quick walk to Times Square and broadway, with only a few blocks to the park. Our complaint? Who came up with the overly cool idea of a shower without a door? Seen it before and it still doesn't work. The poor housekeepers. Water every were. If your looking for the too cool for school LA viceroy vibe... This is not it. But a quality place.

Stayed June 2014, travelled as a couple
Helpful?
Thank bblackonline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GDenneny, General Manager at Viceroy Central Park New York, responded to this review, 11 July 2014
Dear Bblackonline,

Thank you for your complimentary review about your recent experience at Viceroy New York.

We are pleased that you enjoyed so many elements of our Hotel and that the team were "helpful" especially our Concierge team.

Your review will be of great assistance to other travelers looking for a quality hotel in a fantastic location in midtown Manhattan.

We do hope that we can welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,222 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (271)
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English first
London, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 June 2014

I stayed at the Viceroy for a full week and thought the room was quite "hip" and large enough with an excellent coffee machine. The closet was tiny though and would not fit my suits and dresses. The bathroom was nice and big, with good products. The walls are paper thin and I was lucky not to have a noisy neighbour! Service was friendly and the adjoining restaurant is nice to have breakfast at the window (expensive though). Location is great for central park, the subway, and shopping. Fabulous views from the roof terrace if tou can actually get a spot, I gave up after a few tries in the early evening.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mp_voyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GDenneny, General Manager at Viceroy Central Park New York, responded to this review, 20 June 2014
Dear mp_voyager,


Thank you for your nice review of Viceroy New York.

We are delighted that you enjoyed your stay with us and that you enjoyed the spectacular views of Central Park from The Roof. I also note your satisfaction with our beautiful bathrooms and the complimentary Illy Coffee in your room.

I also see that you enjoyed Kingside for Breakfast where you were able to look out at the activity on one of the great streets of Manhattan - 57th Street .

We look forward to welcoming you back in the future.
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Rome, Italy
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 June 2014

I recently stayed in a Viceroy Junior Suite and enjoyed it immensely. The flaws were easily ignored thanks to the beautiful bathroom, amazing windows, comfortable, luxurious bed and stellar service and amenity details. The Illy espresso machine didn't hurt either for a transplant Italian who has adopted Italian coffee culture with enthusiasm.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank whitkneebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GDenneny, General Manager at Viceroy Central Park New York, responded to this review, 20 June 2014
Dear Whitkneebee,

We were delighted to receive your review about your experience at Viceroy New York.

We were pleased that you enjoyed so many of the elements that the rooms at Viceroy New York offer especially our beautiful Marble and Mosaic tiled bathrooms with Waterworks brass fittings.

We would also like to mention to other travelers the Complimentary Wifi,and Beats by Dr Dre speaker where you can listen to your personal music selection from your phone over Bluetooth from a quality speaker.

Thank you for mentioning our location which of course is a great plus for so many travelers within easy reach of all the sights in Manhattan and convenient to so much of the extensive Subway network.

We do look forward to welcoming you back in the future.
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Flower Mound Tx
Level Contributor
2 reviews
Reviewed 14 June 2014

Loved the welcome sign! The room was fantastic, great for a romantic getaway! Do not miss breakfast - awesome! Looking forward to a return trip. Centrally located to all NYC has to offer.e
Viceroy is a Brand I will be visiting frequently!

Room Tip: Did not have an opportunity to visit the Spa.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Medea2913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GDenneny, General Manager at Viceroy Central Park New York, responded to this review, 20 June 2014
Dear Medea2913,

Thank you for your review of Viceroy New York.

I am pleased that you liked so many of the features of our Hotel: Location, and Breakfast .

This information will assist other travelers make an informed choice about a great Hotel to stay in in New York City.

We do hope that we can welcome you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 13 June 2014

First impression, is that this is a luxury hotel, with small but well designed lobby, and a fancy looking bar/restaurant on the ground floor.
The checkin was smooth, and the staff friendly.
The room was not so big, but very well arranged, and of very high standard. I have stayed in many hotels around the world, and this may be the one which had the fanciest / highest quality equipment, be it the coffee machine, the wardrobes, the towels, etc. The design is also stunning (marble floor in the bathroom).
Amazing views on NY & Central Park if you are high enough.

The rooftop bar is a very nice place, drinks expensive, but you pay for the view. A bit of "dodgy business" was going on, but still funny to watch.

On the things that the hotel could imrprove:
- the continental breakfast is sub-standard. A coffee (bland), a small croissant, a bowl of fruit (no taste) and almost half a liter of orange juice (who can drink so much juice?) all for 16 USD was not really great. A more standard buffet may solve their problems.
- the hotel advertises a pool, but that is misleading. As the staff himself told me "it's more like a big jacuzzi". It's not more than 6m long I would say.
- despite the high standard, sound isolation in some rooms is not great.
- finally, with all tax included, a standard room come at about 500 USD a night, which I find expensive.

Room Tip: Above 25th floor for stunning views on central park. Ask for a room without connecting door to anot...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Resyek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GDenneny, General Manager at Viceroy Central Park New York, responded to this review, 20 June 2014
Dear Resyek,

We appreciate you taking the time to write a review about Viceroy New York and share your experiences with other travelers looking for a Hotel to stay in with an unenviable location and a great selection of Room Amenities.

I am pleased that you got the opportunity to try out our new Roof Bar which as you say offers great cocktails and views of the Park from the 29th floor.

I note your comments about Breakfast and we will definitely pass these comments on to the Restaurant Team .

We look forward to welcoming you back in the future.
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Ligonier, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2014

While the hotel is clean and the staff very friendly, I was very disappointed. the rooms are so tiny, the desks not big enough to work on, and not a great place to be in the day time if you need to work for a couple of hours. They also DO NOT have a business center, so be prepared to not be able to print any documents, including boarding passes, on your own. The coffee machines were very high tech, and very confusing to work, which they did only half the time. They also did not have a directory of hotel services, such as location of workout room, etc.

In general, OK for a stay for tourism, but not for business. Very disappointed.

Stayed June 2014, travelled on business
Helpful?
Thank joanne_m_hanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GDenneny, General Manager at Viceroy Central Park New York, responded to this review, 13 June 2014
Dear Joanne_m_hanley,

Thanks for taking the time to write a review about your recent experience at Viceroy New York.

I am pleased that you mention that our staff are friendly and that the Hotel was clean - many of our guests make the same observations.

With regards to your comments about the business centre , while we do not have a business centre our Concierge team are always on hand to assist with any printing requests or to assist with any information that you may need. Also our in room device, the Viceroy Connect, offers you complimentary internet access in case you may require this.

Our Illy Coffee machines have proved to be very popular and while they may take a bit of getting used to we have also provided step by step instructions to assist so that you can enjoy the delicious Illy Coffee.

I would also point out that we do have a directory of services which is located on the shelf above the desk.

We do hope that you may reconsider staying at Viceroy New York another time .
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

I frequently travel to NY for my job and have stayed at a ton of hotels in Manhattan. I love the Viceroy for several reasons. First, though the location isn't ideal for catching taxis, it's quieter than most hotels I've stayed at. It's also near central park, making it great for morning runs. Second, the technology in my room is ideal. The Beatbox speaker allows me to stream music (and white noise for sleeping) through my iphone by bluetooth and the wifi is easy to access. I also LOVE the Illy espresso maker, terry robes and FREE bottled water. Last, the decor is stunning! I will be staying here more in the future.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elyse W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GDenneny, General Manager at Viceroy Central Park New York, responded to this review, 13 June 2014
Dear Elyse W,

We were delighted to receive your review about your experience at Viceroy New York and we are pleased that we are your new -go-to Hotel in the City .

We were pleased that you enjoyed so many of the elements that the rooms at Viceroy New York offer.

We would also like to mention to other travelers the Complimentary Wi-Fi, Illy Coffee Machine and bottled water that are included in your rate to assist in the enjoyment of your stay.

Thank you for mentioning our location which of course is a great plus for so many travelers within easy reach of all the sights in Manhattan and convenient to so much of the extensive Subway network if you do not want to take a taxi.

We do look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viceroy Central Park New York

Property: Viceroy Central Park New York
Address: 120 W 57th Street, New York City, NY 10019-3320
Phone Number:
Region: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #204 of 468 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Viceroy Central Park New York 5*
Number of rooms: 240
Official Description (provided by the hotel):
Breaking the mold of midtown properties, Viceroy New York has the feel of a downtown hotel with the sophistication of its uptown counterparts. The striking double-height lobby, glamorous public spaces and guest room accommodations will feature a transformative décor that incorporates the city’s lifeblood through the strong, timeless, tailored style. Boasting 240 luxury guestrooms, many of which will have inspirational views of Central Park, the hotel's signature bespoke design details include elegant black muntined windows and original brass and aluminum light fixtures.Viceroy New York occupies one of the most energetic locations in Manhattan; the fusion of business and leisure on West 57th Street between 6th and 7th Avenues. The Roman and Williams designed façade of the hotel stands apart from its traditional neighbors with a distinctive appearance that creatively blends classic modern elements with bold, traditional rhythms in a disciplined grid of black brick and steel.Viceroy New York’s unparalleled amenities and culinary program will pulsate throughout the 29 stories, featuring The Roof, a paramount rooftop lounge in addition to Kingside, a signature restaurant located off the lobby and fronting 57th Street. Helmed by celebrity chef Marc Murphy, Kingside features a small plates menu of New American cuisine and sets the standard for quality dining and exceptional service in a buzzing, vibrant atmosphere. ... more   less 
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