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Courtyard New York Manhattan/Times Square West
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Reviews (1,196)
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All reviewspenn stationcourtyard marriotttimes squaregreat locationnew yorkdunkin donutsstarbucks coffeefew blocksjavits centersmall refrigeratorshort walkwould stay here againthree blocksport authorityking roomnyc hotelgood size
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851 - 856 of 1,196 reviews
Reviewed 20 October 2013

I stayed with 3 friends for an annual New York get together. We had booked two rooms with two double beds. When we arrived they were overbooked on the rooms with 2 double beds and gave us 4 rooms with king beds for the first of our 3 nights at same price. I thought the location was excellent, close to Times Square. The rooms were very nice and we saved a lot of money and time in lines for elevators by staying here as opposed to our usual Marriott Marquis location. I would definitely recommend to Manhattan travelers.

Stayed: October 2013, travelled with friends
2  Thank Rscott14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 30 October 2013

Thank you for taking the time to share your experience regarding your stay at our hotel. We do apologize for not having the room type you booked when you first arrived. I am happy to hear we were able to accommodate you with the 4 rooms. We look forward to seeing you next year on your annual trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2013

This hotel was recently renovated which is a huge plus as it's not easy to find a hotel in NY where everything feels pretty new. The location is quite good, on 37th between 8th and 9th Avenues so it's a short walk to Times Square and to Herald Square / Madison Square Garden. The hotel staff is friendly and helpful and we were especially happy with the housekeeping staff. The rooms are spacious enough, not what you would call big, but a good size for what you would expect to find in NY.

  • Stayed: October 2013, travelled as a couple
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1  Thank leylim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 30 October 2013

Thank you for the great comments regarding our Housekeeping Department. We are happy to hear you had an enjoyable stay with us and look forward to seeing you again here at The Courtyard by Marriott Times Square West.


Best regards,

David Lew
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2013

we stayed here for 3 nights on september 23-26, we got a great experience, front desk so friendly, the housekeeping so nice, planning our next trip next year, and for sure we are staying here again, only thing that I can say it bothers me was that the fire alarm went off in the middle of the night, beside that I have no complains

  • Stayed: September 2013, travelled with friends
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Thank Duran9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 30 October 2013

Thank you for taking the time to share your comments regarding your stay with us. We are happy to hear you had an enjoyable stay and we look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2013

Being on 37th St ... initial thoughts were noisy room from the street below ... not, quiet and comfortable room. Staff was extremely friendly .. from the moment we pulled up to the front door abd was greeted by the doorman (who remembered us 7 hours later!) ... Front desk personnel attentive and friendly. I

Room Tip: Ask for a higher floor ... we were on 26 ...
  • Stayed: October 2013, travelled with friends
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3  Thank jmorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 30 October 2013

Thank you for taking the time to share your experience regarding your stay here at Courtyard by Marriott Times Square West. Our Associates take great pride in providing excellent service for our guests. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2013

Spent 4 nights here at the end of September for a long weekend in NYC. I had originally planned to stay at the Marriott Marquis in Times Square but after seeing the rates, I chose this Courtyard. I'm glad I did!

The hotel is located in the Garment District but it's an easy 3 block stroll to Times Square. After seeing all the people, hawkers and character costumes looking for photo takers we were glad to be in the quiet but convenient location just a short walk away.

There are subway stations within 2 blocks walking north or south, depending on which line you need. The street out front gets a little congested so getting a taxi can be tricky but if you walk over to 8th or 9th ave (depending on which way you're going) you can easily grab a cab.

The hotel is brand new so everything is in new condition. Room was a reasonable size for NYC, even with a king bed. From our 22nd floor window, we had a peek a boo view of the Empire State Building.

Staff were all friendly and helpful. Check in was a breeze and Amy was very helpful with a map, directions and suggestions. Every time we encountered a staff member they greeted us warmly and inquired about or stay and if we needed anything at all. Don't know what more you could ask for from a hotel staff.

I'll definitely choose this Courtyard again. Can't beat the location, service and price!

Room Tip: Rooms facing 37th st on high floors have an Empire State Building view. Be careful of the afternoon sun though, it can really heat up the room.
  • Stayed: September 2013, travelled as a couple
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5  Thank JFredPhoenixAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 30 October 2013

We appreciate all the kind words regarding your stay here at Courtyard by Marriott Times Square West. I am happy to hear all the positive comments regarding Keith and the rest of our Associates. Thank you for choosing Courtyard by Marriott and we look forward to seeing you again in the near future.

Best regards,

David Lew
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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