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“Highly recommend this hotel”

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Courtyard New York Manhattan/Times Square West
Ranked #140 of 467 Hotels in New York City
Certificate of Excellence
Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Highly recommend this hotel”
Reviewed 24 March 2014

This Marriot had the most comfortable beds! I have stayed in many court yards and none compare to the comfort of the beds.The room was very clean and the staff was exceptionally friendly helpful and nice and unlike other hotels did not have their hands out!

The location for the theater is great, I would stay away from 9th ave.

  • Stayed March 2014, travelled as a couple
    • Value
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Helpful?
1 Thank wd55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 1 April 2014
We are glad you enjoyed our comfortable beds. Thank you for choosing Courtyard by Marriott Times Square West. Our Staff and I take great pride in providing excellent service that exceeds guest expectations. We hope to see you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Clear Spring, Maryland
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 March 2014

We checked into a Comfort Inn outside of Central Park West and once we got to our room we discovered a cockroach the size of a credit card in the room. I promptly gathered my things and checked out. I did a quick search and came upon The Marriott and decided to chance it - it was Friday night at 11 pm on St Patricks Day weekend..... Upon arrival I explained my situation and was immediately taken care of. We were put in a king room on the 23 floor. The hotel is top notch, the service was top notch and the rooms were bug free!! The luxury room was even 150.00 cheaper than the roach motel. Very conveniently located to lots of attractions and very safe and secure. Patrick in the bistro was very good and was more than helpful to send us to some local Irish Pubs to celebrate. I think that we have found our "forever" hotel in NYC!

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
1 Thank Cheryl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 20 March 2014
I am sorry you had a bad experience at the Comfort Inn Central Park. I am glad we were able to save your trip and that you had an enjoyable stay with us at Courtyard by Marriott Times Square West. Our Staff takes great pride in providing the best service to exceed guest expectations. Thank you for choosing us and we look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perry Hall, Maryland
Level 4 Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 March 2014

Great hotel at a great price. Just a short walk away from Time Square and the subway. SMALL yet comfortable rooms. Beds were plush and provided a great nights sleep. Staff was great and accommodating. Perfect hotel for those wanting to be close to Time Square without being directly in the middle of it. Would stay here again :)

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Stephanie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 19 March 2014
Thank you for spending the Thanksgiving Holiday with us. We are glad to hear you had an excellent stay. Our team here at Courtyard by Marriott takes great pride in providing service to not only meet guest expectations, but to exceed them. We hope to see you again on your next trip to New York.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
melfa, va
Level 5 Contributor
75 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 16 March 2014

We enjoyed our stay here - the hotel is new and our room (a double queen) was very roomy by NYC standards. Only issue for me was the location - I prefer a quieter neighborhood - 8th Avenue is very busy and a little noisy but nothing that was disruptive in the room. The closest metro station is on 40th street - three short blocks north- and that was very helpful.Keith at the front desk was very helpful and friendly as was the staff in the cafe.I'd recommend the hotel if you're looking for something close to times square area.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank julieb312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 19 March 2014
Yes, we are a new hotel, just opened in May of last year. We are happy to hear you enjoyed the services from our wonderful Staff. I will certainly share your comments with Keith and the rest of our team. Thank you for choosing to stay with us at Courtyard by Marriott Times Square West and we look forward to seeing you again real soon.

Best regards,

David Lew
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester-by-the-Sea, Massachusetts
1 review
Reviewed 16 March 2014

This was the perfect place to stay for friends coming from 3 directions to go to a matinee on Broadway and an have early dinner nearby. Close to Penn Station and the Port Authority Bus Terminal, getting in and out of town was easy. We did not have to wait until 4pm to get in a room and safely left our luggage behind while we enjoyed a day in the city after checking out.

  • Stayed March 2014, travelled with friends
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Helpful?
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 19 March 2014
Thank you for taking the time to share with us your positivie experience at Courtyard by Marriott Times Square West. We are happy to hear you enjoyed the central location of the hotel. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spring House, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2014

Stayed here about 1 year ago for a romantic weekend getaway in Old Montreal. The staff were so friendly and the room was gorgeous. The ambiance was set with the fireplace and the rain shower. Loved the exposed brick walls and the great location. Definitely stay here if you are a romantic who wants to wake up in Europe, while not travelling outside US.

  • Stayed February 2014, travelled with family
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Helpful?
1 Thank Ana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 19 March 2014
I am sorry, you have rated the wrong hotel, we are in New York and not the hotel in Montreal.

Best regards,

David Lew
Director of Guest Services
Courtyard by Marriott Times Square West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 March 2014

We stayed for three nights and the service, staff and cleanliness of the room were excellent. Rooms were really nice and comfortable. Staff are really helpful and kind. Very good location. I definitely will stay here again on my next trip.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cazza2240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 19 March 2014
Thank you for choosing Courtyard by Marriott Times Square West and taking the time to share with us the great experience you had as one of our guests. Our Staff and I take great pride in providing excellent service. We look forward to seeing you on your next trip to New York.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard New York Manhattan/Times Square West

Property: Courtyard New York Manhattan/Times Square West
Address: 307 W 37th St, New York City, NY 10018-4202 (Formerly Courtyard by Marriott New York Times Square West)
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #140 of 467 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Courtyard New York Manhattan/Times Square West 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
New York Cities Newest Courtyard by Marriott located conveniently to Central Park, Madison Square Gardens, Jacob K. Javits Convention Center, The Fashion/Garment District and world famous Fifth Avenue Shopping. At courtyard by Marriott Times Square West you can enjoy cocktails, breakfast a sandwich or your favorite Starbucks coffee at the Bistro ... more   less 
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