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Courtyard New York Manhattan/Times Square West
Ranked #136 of 467 Hotels in New York City
Certificate of Excellence
New York
1 review
“NY fun”
4 of 5 bubbles Reviewed 4 May 2014

The concierge were very helpful and informative. always willing to help. the room was facing the front and was a bit noisy, but I guess that's NY. I thought the little cafe was a great touch, but pretty pricey.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 7 May 2014
We are happy to hear you enjoyed your stay with us and the Concierge was able to provide great service during your stay. We look forward to seeing you again in the near future.

Best regards,


David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,013 reviews from our community

Traveller rating
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136
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
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English first
Upton, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

I travel a ton for work and I have been a loyal Marriott guy for years. Their custome service, clean hotels, and comfortable beds is what keeps me coming back. I don't write many reviews, but I had to take a few minutes to talk about the great customer service I recieved during my first stay at this Courtyard. We arrived well before check in time -- the bellman (Ryan and James) stored our bags so we could head out into the big city. They asked if we knew where we were going and needed any ideas or directions. Ivette checked us in upon our return -- we had several questions as this was our first time in NYC -- she provided us with a map and pin point directions on the subway system. She gave us reccomendations for food that was awesome. Each time we walked in and out of the lobby all of the staff said hello and interacted with us -- my two young kids (7 and 9) commented on how nice everyone was. This hotel is in a great location, very clean and trendy, and I can't say enough of about the staff. Thank you to all the staff we interacted with, but a special thanks to Ivette, Ryan, and James for making our trip to NYC that much more enjoyable. We will definately be staying with you again on our next trip to NYC!!!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Christopher J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 7 May 2014
Thank you for taking the time to share the wonder experiences you and your family had as guests of our hotel. Here at Courtyard by Marriott Times Square West, our staff and I take great pride in providing consistent excellent service for our guests. I will share your comments with James, Ryan, and the rest of our staff. We hope to see you again on your next trip to New York.
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Las Vegas, Nevada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 28 April 2014

WOW, my wife and I just stayed for 5 nights, and this place is really cool. I've never stayed in this part of the city, but it's very exciting and close to everything we wanted to see. The hotel is new, and perfect! Clean, very friendly staff, quiet, and just what we wanted. The rooms are small, so be prepared. I'm a raving fan of these folks. Excellent stay!

Room Tip: Upper floors are very small, with very few rooms. It felt like we had our own floor
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jandu111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 29 April 2014
We are happy to hear, we exceeded your expectations here at Courtyard by Marriott Times Square West. Thank you for all the positive comments. Our Staff and I take great pride in providing excellent service to all our guests. I will certainly share your feedback with the rest of our Staff. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buckinghamshire
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 27 April 2014

Brand new hotel that had only been open for 1 month when we stayed. Hotel staff were very friendly and helpful during our 8 day stay. Slightly odd location, off a side street in the Garment District and with some rooms overlooking fashion workrooms in the building opposite, but very close to Times Square and Macy's. The actual street the hotel is on is tatty but within a few steps you are on the busy buzzing 37th St. Always felt safe whatever time we walked home. Guest laundry room in the basement was very useful as we were near the end of a 3 week stay in USA. Foyer v small but modern and well equipped with newspapers, armchairs and guest computers etc. The small open air courtyard at the rear of the hotel was very welcome because on a couple of night we bought our dinner at the large Dean & Delucca deli nearby and all ate in the nicely lit and comfortable courtyard of the hotel. Small restaurant for breakfast which we never used but seemed popular in the mornings.

Room Tip: The higher the better, in order to reduce the sound of traffic noise, and some rooms are bigger than...
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  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SallyHardman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 29 April 2014
Thank you for taking the time to rate our hotel on Trip Advisor for your stay in August of 2013. We appreciate all the positive comments regarding our central location, amenities, and excellent service here at Courtyard by Marriott Times Square West. We look forward to seeing you again on your next big trip to New York and the United States.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maumee, Ohio
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 April 2014

As with any Marriott, this hotel is impeccably clean and has a very friendly, helpful staff. The hotel is in a super convenient location, close to Times Square. As with any NYC hotel, both the room and bathroom are quite small, but that's to be expected. I was pleasantly surprised that I didn't hear much of the hustle & bustle of the city at night when trying to sleep. The free wifi was a wonderful addition that we were happy to take advantage of. I'd definitely stay here again.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank stephkr718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 29 April 2014
We are happy to hear your enjoyed all the amenities and great service our Staff provides daily here at Courtyard by Marriott Times Square West. Thank you for choosing us as your #1 choice hotel in New York City. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
73 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 21 April 2014

Outstanding hotel. The property is clean and exceptionally managed. My family and I were very pleased with the hotel and the friendly staff. The elypticals and treadmills were a great bonus. Definitely would stay there again...

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JDVegas11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 22 April 2014
We are happy to hear you and your family enjoyed our property. Thank you for taking the time to share you experience at our hotel. We look forward to seeing you again on your next trip to the Big Apple.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
176 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 19 April 2014 via mobile

Picked up room for two night stay while attending the NY Car Show and we were not disappointed. Hotel was in great location convenient to Madison Square Garden, the Convention Center and a few blocks away from Times Square and the Broadway shows. Room was very clean and hotel staff was very professional.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 22 April 2014
We are happy to hear you had an outstanding stay. Thank you for taking the time to share your experience on Trip Advisor. Here at Courtyard by Marriott Times Square West, our Associates take great pride in providing excellent service. We hope to see you again on your next trip to New York.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard New York Manhattan/Times Square West

Property: Courtyard New York Manhattan/Times Square West
Address: 307 W 37th St, New York City, NY 10018-4202 (Formerly Courtyard by Marriott New York Times Square West)
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #136 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Courtyard New York Manhattan/Times Square West 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
New York Cities Newest Courtyard by Marriott located conveniently to Central Park, Madison Square Gardens, Jacob K. Javits Convention Center, The Fashion/Garment District and world famous Fifth Avenue Shopping. At courtyard by Marriott Times Square West you can enjoy cocktails, breakfast a sandwich or your favorite Starbucks coffee at the Bistro ... more   less 
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