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“Nice and well located”

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Courtyard New York Manhattan/Times Square West
Ranked #155 of 470 Hotels in New York City
Certificate of Excellence
Reviewed 20 June 2014 via mobile

Loved this hotell and the staff! Its only one year old and looks fresh and new. Staff was great. Also the price was okay.

Recommended as a Times Square budget option even though its really not ON Times Square.

Stayed: June 2014, travelled with friends
1  Thank enurweb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 22 June 2014

Thank you for mentioning our excellent staff. We take great pride in providing the best possible service for all our guests here at Courtyard by Marriott Times Square West. I will definitely share your feedback with all of our Associates. Thank you again and we hope to see you again in the near future.

Best regards,

David Lew
Director of Guest Services

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687 - 693 of 1,136 reviews

Reviewed 19 June 2014

My 16 year old daughter and I stayed at the Courtyard for five nights and loved being so close to everything. We were grateful that is was actually located a short walk away from all the hustle and bustle of Times Square. Every member of the Courtyard team was gracious, engaging, professional and quite helpful. The food in the bistro was also a pleasant surprise. Please note, the rooms are quite small. The refrigerator is tiny and there is no in-room microwave. I started most days with a big Starbucks coffee, yogurt parfait or pastry from the bistro, all of which were great. One minor challenge was getting cabs to drop off and pick up at the hotel. Upon check out, we were able to get a staff member to hail a cab but the rest of the time we were directed to 8th or 9th street. There is also a transit center a couple blocks away and it has a manned taxi queue. We would stay here again.

Stayed: June 2014, travelled with family
Thank Sleeple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 22 June 2014

Thank you for choosing Courtyard by Marriott Times Square West for your stay with your daughter. We are happy to hear you enjoyed amenities and services of the hotel. Many of our guests do mention they like our location because it is away from the hustle and bustle of Times Square yet we are only a 10 minute walk to this area. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services

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Reviewed 17 June 2014 via mobile

My only criticism is this hotel isn't really a Times Square Hotel. It is within walking distance and I should have done a better job looking at exact location. Everything is very nice at hotel and staff is great. Just don't be fooled by them calling it a Times Square hotel.

Stayed: June 2014, travelled on business
2  Thank BrianC29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 22 June 2014

Thank you for your feedback regarding your stay with us at Courtyard by Marriott. Although we are not located directly at Times Square, we are just west and only a 10 minute walk to Times Square. We are happy to hear you had an enjoyable stay and we look forward to seeing you again on your next trip to New York.

Best regards,


David Lew
Director of Guest Services

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Reviewed 17 June 2014 via mobile

Stayed here for 1 week in May for our first trip to New York. Very clean, friendly staff, nice rooms . The only 2 negatives -- wasn't keen on the location would have much preferred to stay between times Sq and Central Park rather than the opposite end. Also there's an outdoor area at the bar however your not allowed to smoke?! Which means you have to walk right through the hotel to the main front door and stand on the road to have a cigarette and again the area isn't the best so that's the only thing we could knock! Would recommend a non-smoker who isn't bothered about location to stay!

Stayed: May 2014, travelled as a couple
1  Thank Lauren_84x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 22 June 2014

Thank you for taking the time to share your experience regarding your stay at our hotel. We are happy to hear you enjoyed the hotel and its amenities. Please accept our apologies on the limitations of our smoking areas. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

I have to give this hotel 5 stars simply because any negatives you can come up with are quickly overwhelmed by all the positives.
The greeting by staff was fantastic. It was the hotels first birthday and the staff were obviously pleased about it. Bar staff were equally as good with nothing being too difficult for them. The hotel is new and still has that new feel to it however, and this is really my only problem, the rooms are very small. My wife and I and three suitcases is the limit for the room, but it is New York and what are you doing sitting in your room? They are clean the bathroom is big enough and the water is always hot.
Times Square is five minutes walk, the same as so many other things including the subway. Two important items to note, there is a drop laundry on the other side of the street towards 9th avenue, great value and efficient, and continuing on to the corner at 9th avenue there is a little deli/supermart for an easy cheap breakfast or that missing grocery item.
No need to mention bars, restaurants and tourist attractions, these are in both directions when you go out the front door and it is New York.

Room Tip: I think all the rooms are the same.
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  • Stayed: May 2014, travelled with friends
    • Value
    • Location
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1  Thank Maxydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 22 June 2014

We are happy to hear you enjoyed our hotel, the service from our Associates and the location of our property. Thank you for taking the time to share your positive experience on Trip Advisor. We are sorry you did receive a smaller room, please let me know the next time you are in New York and I can personally take care of assigning you a larger room. Thank you again and we look forward to seeing you again.

Best regards,

David Lew
Director of Guest Services

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Reviewed 10 June 2014

I spent New Year's holiday with my girlfriend in this hotel and it was perfect. The room is big and the staff always smiling and willing to help. Accepts packages for te costumers with no estras fees, have a great coffe and a soft bed. The location is very good too! Just a few blocks from Time Square. Probably be there again.

Room Tip: The rooms in lower floors have street noises, but nothing impossible to sleep.
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  • Stayed: December 2013, travelled as a couple
    • Value
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Thank DesireeLourenco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 22 June 2014

Thank you for staying with Courtyard by Marriott Times Square West for the new year. We are happy to hear you had an enjoyable stay with us. Our Staff and I take great pride in providing the best possible service to all of our guests. We look forward to seeing you again on your next trip to New York.

Best regards,


David Lew
Director of Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

Despite great reviews, I had held back expectations for the Courtyard being more familiar with the JW Marriott brand. A comfortable bed and clean room was about all needed. Location was within walking distance of most of Midtown, though on a side street that looked a little quiet. Bed and room expectations were met, with the small room size anticipated but not a big deal.

What made the difference was the staff - exceptionally friendly and helpful, a genuine effort in caring for guests. They delivered the best experience I've had across 3 New York hotels I stayed on this trip, and the others were no walk overs either! While there may be better locations, the quality of service makes this hotel a top choice.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bearnco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 8 June 2014

Thank you for choosing Courtyard by Marriott Times Square West and sharing all the great comments you had about our Staff. I will definitely share your feedback with them. I do believe we have amazing people working for us and one of the best teams in New York. We take great pride in trying to always exceed our guests' expectations. Thank you again and we look forward to seeing you again on your next trip to the Big Apple.

Best regards,


David Lew
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard New York Manhattan/Times Square West

Address: 307 W 37th St, New York City, NY 10018-4202 (Formerly Courtyard by Marriott New York Times Square West)
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #155 of 470 Hotels in New York City
Price Range: £115 - £425 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard New York Manhattan/Times Square West 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
New York Cities Newest Courtyard by Marriott located conveniently to Central Park, Madison Square Gardens, Jacob K. Javits Convention Center, The Fashion/Garment District and world famous Fifth Avenue Shopping. At courtyard by Marriott Times Square West you can enjoy cocktails, breakfast a sandwich or your favorite Starbucks coffee at the Bistro ... more   less 
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