The hotel was situated in a handy part of town but a very busy area.
After the first night sleeping at the hotel in room 416 we woke up with bed bugs in our bed.
We told the front desk personnel and they assured us that they would change all the bedding and the problem would be resolved. Only apologies were offered by the hotel management and we accepted them in good faith. However a few days later we woke up with bugs in the bed again as well as blood from where we had slept on them.
We also both had rashes up our arms.
I had bought new makeup which I thought had made me break out but on looking back I believe it was from the bugs as back home in Australia I tried the cosmetics again and had no reaction.
We reported the second bed bug attack at 7.20 am and we asked that the clothes in the wardrobe be cleaned.a young person -the director of housekeeping - came to look at the problem and said it would all be cleaned but being a Saturday it would be hard to find a dry-cleaner and we were handed money and washing powder to put into the washing machine to wash our own clothes. Having completed all our washing and ironing the day before we were not prepared to do it ourselves again and they finally put it in the washing machine and dryer. Of course, if there were any bed bug eggs they too would have gone into the washing machine. As the day progressed so did the attitude of the hotel management they now refuse to iron the washed and dried clothes which we had to do.
It took till after 2 pm in the afternoon to get established that they would be able to get our things dry cleaned and washed and we were moved to the 25 th floor.
On this day we were to go to a friend's daughters graduation party for gaining her Masters degree but because of the time taken to work out details and no clothes to wear, we were too late to go. We had come all the way from Australia so we could go and we were unable to get there, very disappointing.
There were other problems with a car service that was booked for us, that took a week to resolve.
The other thing we found strange was that there was no real restaurant- only a cafeteria.
After the second bed bug incident we emailed our travel agent with a copy to both the hotel sales manager and guess service manager stating our problem and to date no response has been received from the hotel management. I am very disappointed with the lack of response from such a well known hotel chain. It appears they are simply not interested. I have no reason to ever return to this hotel.
- Official Description (provided by the hotel):
- New York Cities Newest Courtyard by Marriott located conveniently to Central Park, Madison Square Gardens, Jacob K. Javits Convention Center, The Fashion/Garment District and world famous Fifth Avenue Shopping. At courtyard by Marriott Times Square West you can enjoy cocktails, breakfast a sandwich or your favorite Starbucks coffee at the Bistro ... more less
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