We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice staff and hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Courtyard New York Manhattan/Times Square West
Ranked #153 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 11 July 2014

The staff was incredibly nice and helpfull; all of them but specially María Pozo.
They explained us lots of things and plans to have fun in NY. They also held many conversation in fluent Spanish. Finally they arranged for a limousine to go to the airport instead of a normal van and they managed to recover a litte suitcase forgotten inside!!!
In addition the hotel is very well place to enjoy very much NY, just near the corner 8th AV & 37th St. Really eassy to check In/out and with a lovely team (room cleaners, waitress, recepcionists, baggage assistant,...)

Room Tip: inside rooms have boring views to the back of other buildings. If possible ask for external.
See more room tips
  • Stayed: April 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank José G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 26 July 2014

Thank you for choosing Courtyard by Marriott Times Square West for your trip to New York. I am glad to hear Maria our Assistant Manager and the rest of our Staff were able to take care of all your needs. It was great to hear that you enjoyed our central location as well. We hope to see you again on your next trip to the United States.


Best regards,

David Lew
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,123)
Traveller rating
Traveller type
Time of year
Language
  • More languages

668 - 674 of 1,124 reviews

Reviewed 10 July 2014

Had a nice stay although had a few minor bumps. Any time I brought something to the attention of the front desk it was taken care of quickly and thoroughly!

Ryan the Bellman was wonderful. I had to store my presentation materials prior to leaving for the airport. He made sure when I called later in the day from the conference center, to have them ready by the hotel entry. I was in a rush to go from one location quickly to the airport. When I arrived at the hotel with my taxi, to go on further to the airport, there they were with Ryan beside them! Made my connection even though it was close!

All of the front desk staff were kind in helping me get around to all my accounts in the Manhattan area. They told me best routes, transportation, shows, and restaurants to try. It was especially nice when I wanted to do NON-tourist activities as well.

Thanks again, all of you!

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Nia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 26 July 2014

Wow, Thank you for all the wonderful comments regarding our Associates. I will certainly share your comments with Ryan and the rest of the Staff so they know they provided excellent service during your stay with us. We take great pride in trying to exceed expectations from our guests. Thank you again and we look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

I stayed at the Courtyard for two nights on the 4th of July and I had a great stay! Check-in was quick and the young lady was very friendly and told me about all the details of the hotel. The room was small compared to the New York Marquis I stayed at last time but the setup was nice with a king bed, tv, desk, and wardrobe which had a small fridge inside. The room was very clean and the location is great. I was able to walk from Penn Station and also to the theatre district and Times Square. The train is close by too. I would stay here again.

  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
3  Thank MsNikkiT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 9 July 2014

Thank you for staying with us for the 4rth of July weekend. We are happy to hear you enjoyed our hotel and the services from our staff. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Their customer service was excellent, specifically Gisella at the front desk and Christina at concierge. From greeting us and acknowledging our loyalty to helping us find dry cleaning services with the hotel and Broadway shows for entertainment, both were very helpful and we look forward to booking our next NY stay here.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Basketballfan1123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 9 July 2014

We appreciate all the positive comments here Trip Advisor. We are happy to hear you had an enjoyable stay with us at Courtyard by Marriott Times Square West. Thank you for choosing us and we look forward to seeing you again in the near future.


Best regards,

David Lew
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

This hotel was perfect for us! Easy to find, close to the train and metro stations and a great price! Booking was easy and the staff was wonderful!! Adrian the bar tender was very friendly and informative as well as yelissa the hostess who helped us plan travel paths and organize trips!!! We will be back!!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Contessa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 9 July 2014

We do try to provide excellent service to all of our guests. Our goal is not only to meet but to exceed expectations of our guests. Thank you for the wonderful comments about Adrian, Yelissa and the rest of our staff. I will certainly share your feedback with them. Please let us know when you do return, we look forward to seeing you again on your next trip to the Big Apples.

Best regards,

David Lew
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

The front desk lady is very nice. Is a nice swanky hotel. Very modern and updated BUT..when I booked I did especially because it said there was a sofa bed. Got here....I'm writing this from the room...no sofa bed. So the overall got a low score because the description is false. I even asked if there was a bigger room with a sofa bed and the nice lady said no. Otherwise every person I met that works here is awesome, extremely friendly and very professional! Seriously. I'd still start here again even though the sofa bed isn't here.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Graciecakes324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2014

The reasons I chose this hotel were the good location, and the reasonable price for a room that offered two queen sized beds (I was sharing with my Mum). And we had a very good 4 night stay. Friendly staff (James and Kevin were particularly helpful, but all the staff were). I always make a decision on the room when I open the door - is it below expectations or does it match or exceed expectations? When I opened the door I was immediately happy - a nice large clean room. We were only on the 5th floor so didn't have great views but then we didn't spend much time in the room. Good to have an in-room safe amongst the room amenities. An enjoyable stay.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank SJBSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davidlk2013, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this reviewResponded 9 July 2014

Thank you for taking the time to share with us your positive experience here at the Courtyard by Marriott Times Square West. We are happy to hear you enjoyed the room and amenities of the hotel. We look forward to seeing you again on your next trip to New York.

Best regards,

David Lew
Director of Guest Services

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Courtyard New York Manhattan/Times Square
Courtyard New York Manhattan/Tim...
#222 of 469 in New York City
1,468 reviews
Midtown
Courtyard by Marriott New York Manhattan/Central Park
Courtyard by Marriott New York M...
#231 of 469 in New York City
1,207 reviews
Midtown
Courtyard New York Manhattan/Midtown East
Courtyard New York Manhattan/Mid...
#145 of 469 in New York City
2,327 reviews
Show Prices
Show Prices
Show Prices
Midtown
Courtyard New York Manhattan/Herald Square
Courtyard New York Manhattan/Her...
#111 of 469 in New York City
775 reviews
Chelsea
Courtyard New York Manhattan/Chelsea
Courtyard New York Manhattan/Che...
#113 of 469 in New York City
888 reviews
Midtown
Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Show Prices
Show Prices
Show Prices

Been to Courtyard New York Manhattan/Times Square West? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard New York Manhattan/Times Square West

Address: 307 W 37th St, New York City, NY 10018-4202 (Formerly Courtyard by Marriott New York Times Square West)
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #153 of 469 Hotels in New York City
Price Range: £122 - £422 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard New York Manhattan/Times Square West 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
New York Cities Newest Courtyard by Marriott located conveniently to Central Park, Madison Square Gardens, Jacob K. Javits Convention Center, The Fashion/Garment District and world famous Fifth Avenue Shopping. At courtyard by Marriott Times Square West you can enjoy cocktails, breakfast a sandwich or your favorite Starbucks coffee at the Bistro ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), LoveHolidays, SAS Ticati.COM, Hotels.com, TripOnline SA, Ebookers, Cancelon, HotelsClick, getaroom.com and 5viajes2012 S.L. so you can book your Courtyard New York Manhattan/Times Square West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing