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“Wonderful hotel and staff”

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Courtyard New York Manhattan/Times Square West
Ranked #134 of 467 Hotels in New York City
Certificate of Excellence
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful hotel and staff”
5 of 5 bubbles Reviewed 30 July 2014 via mobile

We stayed for 6 days and loved it! Good location, extremely helpful staff, comfortable room! The front desk staff were always ready to answer questions and suggest places to eat or visit. A special thanks to James the doorman for his help!

Helpful?
1 Thank April G
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
David L, Public Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 9 August 2014
Thank you for taking the time to share with us your great experience here at Courtyard by Marriott Times Square West. We are happy to hear you had a great stay. I will share your comments with James and the rest of the staff. We look forward to seeing you again on your next trip to New York,

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,023 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Medina, Ohio
Level Contributor
80 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 28 July 2014 via mobile

Room was very clean and that means the bathroom too. they had a great bistro area on the first floor too. Staff was ver friendly. It is close to a lot of things to see. The room was a little right for all 4 of us, especially the bathroom. The small bathroom was my only complaint...everything else was great!

Stayed July 2014
Helpful?
1 Thank Jcsmith007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 29 July 2014
Thank you for choosing Courtyard by Marriott Times Square West and taking the time to share you positive experience at the hotel. We are happy to hear you enjoyed the hotel and the amenites, and had the chance to dine at our Bistro Restaurant. Our Staff likes to provide great service not only to meet guest expectations, but to exceed them. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 July 2014

This particular Courtyard is less than two years old. The entire hotel is clean, the rooms are clean, and the sidewalk outside was even clean.

I was traveling with my wife and four kids so we took advantage of hotel restaurant so we wouldn't have to fight crowds on a Saturday night.

The following Sunday, the hotel was kind enough to let us check our luggage while we finished sight seeing (even though we'd already checked out). Ryan was a real pleasure and took care of our bags.

Overall, this was a great stay. Thanks to the entire staff!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dhicklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 29 July 2014
Thank you for choosing Courtyard by Marriott Times Square West for your short stay in New York for you and your family. We are happy to hear you enjoyed our hotel and our Bistro restaurant. Yes, we are a new hotel that opened May of 2013. I will share your comments with our staff to let them know they did a wonderful job in taking care of your needs. We look forward to seeing you again on your next trip to New York.

Best regards,

David Lew
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

Let me start off by saying for a smaller hotel, it was perfect for our stay in NYC. Close to Times Square and the Garment District, we had easy on and off subway access to all of the attractions. The hotel was clean, modern and the staff were wonderful, very welcoming and gracious. Hats off to Ari too, for going that extra mile in answering our questions about NYC. I felt safe at this hotel too as they would lock the sliding doors after midnight probably to keep non guests out of their hotel. Amazingly,they had great recollection of guests as they would open the doors upon entry for guests. The room we stayed in was small, so I can't really comment on room size as I am sure they had larger rooms available. Ours was perfect for our stay, as we were out the majority of the day and basically only slept in the room. Kudos to the engineering of the room, as cramped as we were, we were able to maneuver in and out of the shower with ease, as they squeezed the "extras" efficiently in the room. You get a coffee maker, fridge and locked safe in your room and the complimentary shampoo/conditioner is Paul Mitchell products. No bugs observed (which is always a relief).
The only downside to this hotel was the placement of the computers. I prefer them to be in a separate room for privacy reasons. These were placed in front of everyone in the lobby/lounge. I felt the eyes of people waiting to be checked into their rooms on my back. We didn't try their restaurant either.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank milliegene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 29 July 2014
Thank you for the wonderful comments regarding our hotel, Ari and the rest of our staff. We are happy to hear you enjoyed our location and had a great stay. We are a brand new hotel that just opened a year ago. Our Staff and I take great pride in providing exceptional service to all of our guests. We do apologize for the room size, on your next trip to New York, let us know when you are coming, so we can assign you a larger room.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 26 July 2014 via mobile

We found this location very convenient and clean. The staff was friendly from the moment we entered the hotel. To the moment we left. The only downfall was the concierge that messed up to of our bookings and charged us way to much for services. We booked a taxi to get us to the airport for $75.00 prepaid that we waited on for over 30 minutes for a no show.

Stayed July 2014
Helpful?
Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 29 July 2014
Thank you for taking the time to share your feedback on Trip Advisor. We are happy to hear you enjoyed our hotel and the services from our Associates. I am sorry for the problems you encountered with our Concierge. If you would like to reach out to me directly so I can get the full details and speak to the Management company for Concierge services. My email is david.lew@marriott.com or I can be reached at (646) 590-1005.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

Lowest price time after time for a place to stay within blocks of Times Square. Safe area with an extraordinary staff. We have stayed here at least 3 times. The staff here is very accommodating and friendly. We have stayed at the Marquis around the corner several times at twice the cost and wonder when we did. Walking a few blocks let you save enough for a play or several great meals

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank SlackerBill137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 26 July 2014
It is great to hear from a guest that has stayed with us serveral times. Thank you for being loyal to Marriott Courtyard Times Square West. We do often hear that guests rather stay here than in the middle of Times Square where it is crowded at much higher rates. I am glad to hear our Staff took care of all your needs and provided excellent friendly service. I will certainly share your comments with them. We look forward to seeing you again in the near future. Have a great weekend!

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level Contributor
45 reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed 22 July 2014

We have stayed at many hotels in NYC and many Marriotts in NYC and Boston. This was our least favorite Marriott and least favorite hotel yet in NYC. The location is far removed and the street is not nice - dirty, smelly, etc. Yes, we know Times Square is not the cleanest part of the city, but this location stinks. The hotel rooms were incredibly small and none of them offer any view at all - you are basically staring across at the buildings across the street or across the courtyard. The rooms are also very dark - bad choice in design for tiny hotel rooms with little natural light. The small cafe on the first floor charges outrageous prices - $6.25 for a little thing of cereal with no milk or banana - really?! We lived in NYC for 7 years and visit very often - but that is ridiculous. We will never stay here again. The only plus was the extremely helpful and nice gentlemen who helped us with our bags - Ryan you were great! There are lots of other hotels in NYC - find another one.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank mcgwirejeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 25 July 2014
Thank you for you feedback regarding your stay with us. We are sorry to hear we did not meet your expectations when we assigned you a room and the location of our hotel. We are centrally located within walking distance to Times Square and many of New York's famous attractions. Your feedback is valuable and important to us. We will share it with our Staff to improve in operations in meeting guest expectations in assigning rooms at upon arrival. Again, please accept our apologies, should you decide to return, please contact me directly so I can personally take care of your reservation.

Best regards,


David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard New York Manhattan/Times Square West

Property: Courtyard New York Manhattan/Times Square West
Address: 307 W 37th St, New York City, NY 10018-4202 (Formerly Courtyard by Marriott New York Times Square West)
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #134 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Courtyard New York Manhattan/Times Square West 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
New York Cities Newest Courtyard by Marriott located conveniently to Central Park, Madison Square Gardens, Jacob K. Javits Convention Center, The Fashion/Garment District and world famous Fifth Avenue Shopping. At courtyard by Marriott Times Square West you can enjoy cocktails, breakfast a sandwich or your favorite Starbucks coffee at the Bistro ... more   less 
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