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“Nice find! Great service”

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Courtyard New York Manhattan/Times Square West
Ranked #140 of 468 Hotels in New York City
Certificate of Excellence
Atlantic City, New Jersey
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Nice find! Great service”
Reviewed 6 August 2014

I was not sure what to expect at this hotel as I have never stayed in this part of town before. That said it was a great choice, close to a myriad of good restaurants in Hell's Kitchen with just a short walk and lots of transportation options. But it's really the staff that makes this hotel excel, I had an issue with my first room (it was too close to the elevator) so the front desk sent a new key for another room right away and then called a few minutes later to make sure this room was ok, which it was. Everyone from the bellman to the cleaning staff was very personable, helpful and friendly. The room itself was comfortable with no street noise, came with a fridge and a side chair. My only complaint would be the blackout curtains are not quite long enough to reach the bottom of the window allowing sunlight in and the ac is louder then I would have liked but not overwhelming.

Room Tip: Ask for a room in the back overlooking the courtyard
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  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank emo114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 12 August 2014
Nineth Avenue and Hell's Kitchen is one of my favorite areas of New York. There are many different restaurants with great food to try. Thank you for pointing this out, as many of our guests coming to New York really do not know about Hell's Kitchen and how close it is to our hotel. We are happy you had a great stay with us and I am glad to hear our friendly staff took care of all your needs. Thank you for the feedback regarding the AC and the blackout curtains. I will share this with our Executive Housekeeper and Chief Engineer. We look forward to seeing you again on your next trip to New York.

Best regards,


David Lew
Director of Guest Services
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (178)
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English first
Arlington, Virginia
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 August 2014

We arrived at noon, hoping to simply drop off our bags, but were pleasantly surprised to be told they had a room available if we wanted to check in early. I mentioned that after we looked at our room, we planned to take the subway to a deli in Brooklyn to meet someone. The desk clerk waved over bellman Ryan, who knows Brooklyn and gave us great travel advice. Then he mentioned that he thought our restaurant was being renovated and he insisted on calling the place to ensure it was open. The restaurant was open, but we appreciated Ryan's effort. Our room was quiet and clean. The hotel is convenient to several places to eat, Penn Station and some stores.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank dcdame
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 12 August 2014
I am glad to hear we were able to assign you a room prior to check in time. Thank you for the wonderful comments regarding Ryan and the rest of our staff. I will certainly share your feedback with them to let them know they provided great service. We take great pride in providing excellent service to exceed guest expectations here at Courtyard by Marriott Times Square West. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
39 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 August 2014

Overall we were pleasantly surprised when we stayed for 3 nights at this hotel. The hotel is very clean, has friendly/helpful staff, and listened to our request when we asked for "city view" and a "high floor". The location is perfect within blocks of times square, within walking distance to central park, as well as 5th avenue shopping and many other NYC main attractions.
The only thing we were not pleased with was that there was no on-site parking or valet service. The hotel did recommend a garage within the same block but we were not satisfied with the service as it took way to long to get the car in and out of the garage due to large line ups.
OUR TIPS INCLUDE:
1) Ask for a high floor and city view room (this eliminates the street noise and gives you a view to wake up too)
2) If you are arriving late you can call to check into the hotel (that way it confirms your room and room preferences in advance as well as ensures a quick check in)
3) Don't Drive!

Room Tip: Request a higher floor and city view!
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Erin B H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 12 August 2014
Thank you for taking the time to share your experience about our hotel. We are happy to hear you had an enjoyable stay with us. I am glad to hear our staff took care of all your needs as guest of our hotel. Please accept our apologies for the long wait in retrieving your car at the garage. Unfortunately, we do not have our own parking garage. We hope to see you again on your next trip to New York City.

Best regards,

David Lew
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
47 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 August 2014

I can't begin to say enough about how much I enjoyed staying in this hotel for my first real non-work visit to NYC. It was a blast and I really enjoyed the awesome friendly staff. The rooms are sufficient with a nice size bathroom. The fridge is a little smaller than normal, but it kept our items cool and the A/C was on point for the summer heat. Easy access to cabs, subway, times square and a short walk around the city. We walked 13.2 miles on Saturday and it was easy to get around.

Room Tip: We were on the 23rd floor - was a good room. Nothing overly special about the view or size, so it w...
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  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank TravelingoutofNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 12 August 2014
Wow, Kudos to you and your friends for walking 13.2 miles in one day. We are happy to hear you enjoyed our hotel and its central location to many of New York's famous attractions. Thank you for sharing the excellent service provided to you by our staff. I do believe we have one of the best hotel teams in New York here at Courtyard by Marriott Times Square West. Thank you for choosing us on your leisure trip and we look forward to seeing you again real soon.

Best regards,

David Lew
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clifton Park, NY
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 August 2014

I went to NYC with my 16 year old son and stayed here one night. We came in by train into Penn Station and this location was perfect. The staff was efficient and friendly. Room was small to medium sized. There was no noise problem (16th floor across from the elevators) from the hall or the street. A/C worked great. Bathroom was small but clean.
A special shout out to Ryan who checked our bags into storage after we checked out of the hotel. Super friendly and helpful.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Susan829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 12 August 2014
Thank you for choosing Courtyard by Marriott Times Square West for you and your son to stay here. It is great to hear you enjoyed our hotel, its amenities and the central location of our property. Thank you for sharing your comments about Ryan and the rest of ouf staff. I will let them know they provided excellent service during your stay here. We look forward to seeing you again on your next trip to the Big Apple.

Best regards,


David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio, United States
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 August 2014

We stayed for 4 nights in July 2014. First of all....the hotel has a designated "drop off" area so you are able to unload your belongings before parking. Ryan the Doorman was very helpful in giving us close directions to the nearest lot for our vehicle. We did not use our vehicle the whole time we were there. This hotel is pretty centrally located to everything within a 10 - 20 minute walking distance. Its about 10 minutes to Times Square...15- 20 to the Empire State Building and about 15 - 20 minutes to the Circle Line Boat ride. Ryan also gave us directions whenever we asked for them. The rooms are immaculate, and the Bistro wonderful for a breakfast or if your tired after a day of sightseeing....a cocktail and appetizer or dinner. This hotel has a quaint little patio area located right off of the Bistro. We sat out there every evening sipping a few spirits. The front desk staff was ready, willing, and able at all times. We will be back!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Betsy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 9 August 2014
Wow, thank you for all the wonderful comments. We are happy to hear you had an excellent stay here at Courtyard by Marriott Times Square West. It is great to hear Ryan and the rest of our staff provided great service, I will share your feedback with them. Also great to hear you were able to try our Bistro Lounge. It is a nice area for great food and drinks after a long day. We look forward to seeing you again on your next trip to NYC.

Best regards,

David Lew
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlesheim, Switzerland
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 July 2014 via mobile

Pretty central, approx 10 mins to Times Square, about the same time to the subway stations. Rooms are comfy, although do not come with a view. Breakfast is ok at max - but there are plenty of places nearby to get better choices.
I guess this is a good choice if you want to stay as downtown Manhattan as possible. If you want posh neighbourhood, you need to look elsewhere - Times Square is loud and noisy and not Upper East Side...

Stayed July 2014, travelled with family
Helpful?
1 Thank Thomas K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David L, Guest Relations Manager at Courtyard New York Manhattan/Times Square West, responded to this review, 9 August 2014
Thank you for choosing Courtyard by Marriott Times Square West. We are happy to hear you enjoyed the location of the hotel. We are centrally located in midtown Manhattan and within walking distance to many of New York's famous attractions. Thank you for your feedback and we look forward to seeing you again on your next trip to the Big Apple.

Best regards,

David Lew
Directo of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard New York Manhattan/Times Square West

Property: Courtyard New York Manhattan/Times Square West
Address: 307 W 37th St, New York City, NY 10018-4202 (Formerly Courtyard by Marriott New York Times Square West)
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #140 of 468 Hotels in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Courtyard New York Manhattan/Times Square West 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
New York Cities Newest Courtyard by Marriott located conveniently to Central Park, Madison Square Gardens, Jacob K. Javits Convention Center, The Fashion/Garment District and world famous Fifth Avenue Shopping. At courtyard by Marriott Times Square West you can enjoy cocktails, breakfast a sandwich or your favorite Starbucks coffee at the Bistro ... more   less 
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