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Reviewed 25 June 2018 via mobile

Just returned from visiting New York with my wife and stayed here. Rooms are quite small as mentioned on other reviews but were perfectly adequate as not much time spent in them. Air conditioning was quite noisy and didn't sleep much 1st night so asked to be moved which we were but found the air con also noisy in that room so switched it off at night. Lovely lounge area and terrace on 27th floor with snacks/drinks and great views and 5 to 6 each evening there was free wine which we made use of on a couple of evening. Chris the host for the wine hour was very amusing and helpful and couldn't do enough for you which was duplicated by all the staff who we found to be chatty and cheerful. Location was great for us, close enough but not too close to the area around Times Square. Would definitely recommend and stay here again on our future visits.

Stayed: June 2018, travelled as a couple
2  Thank Bob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, Guest Relations Manager at Club Quarters Hotel, Grand Central, responded to this reviewResponded 28 June 2018

Hi Bob,

Thank you for your review. I'm sorry to hear you were in a room with a noisy AC Unit. Our Units are usually quiet, we apologize for any inconvenience. We have different sized rooms, make sure you book something bigger next time around. We're happy you had a good time and were amused. We're also very happy to hear you will be staying with us again, someday.

Let us know hen you return!

Kind regards,

Chris Prandy
CQ Influencer
Club Quarters Grand Central NYC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

Great hotel in a perfect location, near grand central, lots of restaurants nearby. Comfortable rooms, great WiFi, and if you are lucky you will have a spectacular view of the NYC skyline. I will return.

Room Tip: Higher for the best views.
  • Stayed: May 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Tommy087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, Guest Relations Manager at Club Quarters Hotel, Grand Central, responded to this reviewResponded 28 June 2018

Hi Tommy,

We sure do hope you return someday. Happy to hear our rooms were comfortable for you.
There is definitely a view not to be missed here. Glad to hear you will return.
Hope to see you soon.

Warm regards,

Chris Prandy
CQ Influencer
Club Quarters Grand Central NYC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

You'd hardly notice this hotel if you passed it on the street but it is a very nice place. Yes, the rooms are small but all the amenities are designed to make the traveler comfortable. There's a roof top terrace where you can enjoy your morning coffee or an afternoon glass of wine. But most of all is the wonderful staff who do everything in their power to make your stay comfortable. There were no twin-bedded rooms when we requested one but on our second night,we were able to switch. I'd definitely go back on my next trip!

Stayed: June 2018
1  Thank barbarabackus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, Guest Relations Manager at Club Quarters Hotel, Grand Central, responded to this reviewResponded 28 June 2018

Hi Barbara,

Thank you for the nice review. We strive for your comfort and great stay. Glad we were able to help you with your room situation.
We will help you every time you stay here. Let us know when you return.

Kind regards,

Chris Prandy
CQ Influencer
Club Quarters Grand Central NYC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

Perfect location to discover New York. You reach quickly 5th Avenue or time square. Room are well equipped with hairdryer coffee machine and water dispenser in the hallway. The staff is nice and really dedicated. My second stay and definitely not my last one

Stayed: June 2018, travelled as a couple
1  Thank Belgian34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, Guest Relations Manager at Club Quarters Hotel, Grand Central, responded to this reviewResponded 28 June 2018

Hi,

Thanks for staying with us for a second time. That's what we love to hear! We're definitely dedicated and determined to make sure you have a great stay. We only hope you make this hotel, your home.
Hope to see you on your third stay!

Warm regards,

Chris Prandy
CQ Influencer
Club Quarters Grand Central NYC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018 via mobile

Chris is a wonderful manager with a great sense of humor. It’s always good to see his smiling face when I visit Club Quarters in NYC. He is very helpful and makes you feel right at home. Visit Chris at Club Quarters near Grand Central Station next time you’re in New York.

Stayed: June 2018, travelled on business
1  Thank Chirsten Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, Guest Relations Manager at Club Quarters Hotel, Grand Central, responded to this reviewResponded 28 June 2018

Hi Christen,

Thank you for the nice review. I'm glad I was able to brighten your stay. Our main focus is to ensure you have a wonderful time with us, and it sounds like we accomplished that. It was a pleasure to meet you, I'm here to make you smile anytime.

Come back soon.

Kind regards,

Chris Prandy
CQ Influencer
Club Quarters Grand Central NYC

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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