Because of the mid February winter storm that hit the east coast, our flights were cancelled to New York. The airlines (Alaska and United) were nice enough to offer full refunds, but when the travel agent contacted the hotel they refused. Now, I understand that a full refund may not be in the cards, that's fine, but the hotel demanded we rebook with them immediately, or lose our money.
We were more than willing to accept a credit for a later trip, we honestly want to reschedule our trip to NYC, but we couldn't possibly give them a date right away. The hotel said no to a credit which left us paying $800 for a hotel booking we couldn't use.
Fair enough Marriott, that's well within the rules. Go ahead, take money for nothing. But we'll never book with your hotel chain again and will encourage everyone we know to book with someone else as well.
We're looking forward to visiting NYC in the early summer, and really looking forward to staying anywhere but Marriott.
- Official Description (provided by the hotel):
- Enjoy the spacious guestrooms at the BRAND NEW Fairfield Inn & Suites by Marriott New York Manhattan/Downtown East, more than half of which are double queen bedded rooms. We will quickly become your new home away from home with thoughtful upgraded amenities like a wonderful free hot breakfast daily and a mini-fridge and microwave in every room. And staying connected is easy with complimentary WiFi in all rooms and public areas. Our newly constructed Downtown Manhattan hotel's accommodations are conveniently located in NYC/Manhattan/Downtown between Chinatown (known for its authentic cuisine and cultural background) and the Lower East Side (famous for its trendy nightlife, a melting pot of different cultures that provide a more local experience of the Big Apple). And we are just minutes away from all the exciting NYC attractions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Marriott, Hotels.com, Expedia, Ebookers, Odigeo, Priceline, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly, HRS, getaroom.com and Cancelon so you can book your Fairfield Inn & Suites New York Manhattan/Downtown East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.