There is no doubt that the location and view are among the best in New York and perhaps the world. The previous management was excellent at making sure that everything was done to perfection. But with Marriott, you always feel that their is a disconnect between what they are telling you and what they actually do. For instance, we told them that the room needed to be allergy friendly. They assured us at check-in that this had been accomplished. When I woke up in the middle of the night and had trouble breathing, I discovered that in fact the bed was replete with feather pillows and the comforter was down. Then we wanted to have a small party for the Oscars in our suite. The one channel that didn't work was the channel broadcasting the Oscars. Everybody had to huddle up in the bedroom to watch the show. The night before we were checking out, they sent in a squadron of engineers to dismantle all the televisions in the suite, basically forcing us to evacuate until they were done. These are small things but they impact upon the overall quality of the experience. All that being said, there is nothing quite like waking up in morning and looking down the entire length of Central Park. I hope Marriott can get it together because this is a fabulous property.
- Official Description (provided by the hotel):
- Since opening its doors in 1931, the JW Marriott Essex House New York has served as an iconic Central Park hotel, delivering exceptional experiences for its guests. This New York luxury hotel welcomes you with contemporary guestrooms and suites – many affording views of Central Park – that offer distinctive amenities and the latest in technology. ... more less
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- Also Known As:
- Jumeirah Essex House Hotel New York City
- Jumeirah Essex Hotel
- Hotel Jumeirah Essex