We are accustomed to staying in fine hotels like the Ritz or Four Seasons. As far as service it's almost everything you'd expect. I will note that the check in could have been more welcoming. The parking was confusing and the doorman is not overly welcoming. I'd expect more for 750 a night. Still once we arrived at the check in desk at the Towers the service was right where it should be. The towers are essentially upgraded rooms occupying the top floors of the hotel. We requested an early check we arrived at noon and there was no room available. No big deal as they made it clear they were full and could not guarantee an early check in. Anyway they said they would upgrade me and a toon was available 5 minutes after we left the hotel to have lunch. I'm not sure how much of an upgrade we got but the room was gorgeous and huge for NYC. Foyer living room bedroom huge bathroom all automated with electric shades and lighting controlled at the bedside on a touchscreen. I know people that live in apartments smaller than out room... That was the standout of out stay and very friendly bartender named Greg at the hotel's bar.
- Official Description (provided by the hotel):
- With just 176 rooms and suites, The Towers at Lotte New York Palace occupy Lotte New York Palace's top 14 floors. Housing the hotel's most distinctive suites and the city's most spacious guest rooms, the Towers at Lotte New York Palace offer newly re-styled accommodations with breathtaking skyline views and unrivaled service. Towers guests enjoy luxurious amenities including butler service, an exclusive private lobby and dedicated concierge. ... more less
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