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“Best hotel ever!” 5 of 5 bubbles
Review of The Towers at Lotte New York Palace

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The Towers at Lotte New York Palace
Ranked #7 of 467 Hotels in New York City
Certificate of Excellence
wales
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Best hotel ever!”
5 of 5 bubbles Reviewed 23 January 2014 via mobile

Gunna keep this short and sweet if you are having any hesitation about booking this hotel then don't! It's perfect and the staff can't do enough for you! Yes it's pricey but trust me it's worth it am heading back to new york later this year but will only need to search for flights as this hotel I will definatly be returning to!

Thank you so much for an enjoyable, relaxing, luxe riots stay! Worth every penny :) cannot wait to return!

Stayed January 2014
Helpful?
Thank Usernametaken90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this review, 27 January 2014
Dear sammybabies1,

Thank you for this amazing review. I am thrilled to hear that you had a wonderful and relaxing stay.

I look very much forward to welcoming you back for another fantastic and luxurious experience.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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912 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (281)
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Naples, Florida
Level Contributor
559 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
5 of 5 bubbles Reviewed 21 January 2014 via mobile

Large, well-appointed rooms, incredible city views, friendly and helpful staff, newly renovated areas, and walking distance to the best of the best that New York City has to offer. My choice, hands down.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank A T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this review, 27 January 2014
Dear S D,

Thank you for making us your first choice when you travel to NYC and for taking the time to write this lovely review.

We look forward to welcoming you back.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cuzco
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 January 2014 via mobile

The best thing amongst many good things about the Towers at The New York Palace is the size of the rooms. They are just enormous (or at least feel that way) and full of light.

The location is excellent and the renovated lobby and rooms are top shelf.

The gym is very good for a hotel gym. It has not been renovated, like much of the hotel, but still does the job very well.

The beds are very comfortable and there is a pillow menu for those who care.

For visits to NYC, I had stayed only at the Palace for years and then tried a number of other hotels in NYC. Came back this time and wondered why I ever left.

The service ranged from brilliant to ok for an expensive hotel. But overall, professional.

Despite frequent hotel stays, I rarely write reviews, but was impressed enough to put my stamp of considerable approval on this one.





Stayed January 2014, travelled with family
Helpful?
Thank Dunstand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this review, 27 January 2014
Dear Dunstand,

Thank you kindly for taking the time to write this review. We are very appreciative of your nice comments and most certainly of your valuable feedback.

Thank you also for your loyalty and I look forward to welcoming you back to The Towers at the New York Palace.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
99 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 14 January 2014

Stayed in this hotel on New Year's Eve 2014. The hotel is packed with people and you must wait until 3 PM to acces your room. The suite is clean and in a good location accross the Rockerfeller Center. There's no tea/coffee maker in the room which is not common these days. However, spending so much on the suite does not justify the money. Perhaps good for working adults but not recommended for family vacation.

  • Stayed January 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Davida_Davida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this review, 27 January 2014
Dear Davida_Davida,

Thank you for staying at the Towers. I am glad to hear that you enjoyed our location and your room. We will be more than happy to send a coffee and tea maker to your room on your next visit as we do have them available upon request to all our guests.

We hope to have the pleasure of welcoming you to The Towers at The New York Palace once again, so that you can experience the luxurious service we are so proud to provide our beloved guests with.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco Bay Area
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 13 January 2014

I stayed in the "Tower" part of the hotel. The room was unusually large for New York, and extremely well-appointed. I loved the view from my room on the 49th floor. The staff is truly great - friendly, helpful, and always available.

But - and it's a big one! - if you have any interest in room service, this is not the place for you. Food will cost you far more than the room. Not wanting to go out in frigid weather, my partner ordered breakfast - 2 poached eggs and a bowl of oatmeal (with nothing else on the side and no coffee) - and the bill came to over $60. One full meal for two people would have cost more than the room.

At half the price for the meal, the hotel could make a handsome profit AND I'd come back frequently. Instead, they seem to be happy with 30 extra bucks, and a proportionately enormous loss of revenue from rooms. Ah well...

Room Tip: The high tower floors facing west (the cathedral direction) are lovely and light.
See more room tips
  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RickFig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this review, 27 January 2014
Dear RickFig,

Thank you for taking the time to write this review and send your valuable feedback. I am glad to hear that you enjoyed your room and our location and had great comments in regards to our staff.

I hope to welcome you back in the future.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kuwait
Level Contributor
72 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 12 January 2014

We spent 5 unforgetable nights in this hotel enjoying every moments of it.The location of the hotel is perfect in which everything withen walking distance ( fifth ave shopping , broadway and times square , central park ,..)
This is my third stay in the towers and first after renovation. the hotel lobby and rooms are very luxurious , the room size is big and comfortable( 42 sq m ) ,bathroom is nice with excellent amminties.
Staff as always make the difference in any hotel by going the extra mile in satisfing the guest needs.
Housekeeping need little improvement.
This is the type of hotel that you dont want to check out from.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rasheed_albader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this review, 27 January 2014
Dear rasheed_albader,

I am incredibly happy to hear that such an amazing stay. Thank you for taking the time to write this very nice and detailed review.

Thank you also for being so loyal to the Towers at the New York Palace and I look very much forward to welcoming you back for another unforgettable stay.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Cayman
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 January 2014

We stayed on the 14th floor in a newly remolded suite and it was incredible. The view was increadible. The rooms are all automated and truly spectacular in every way. Edyta , the front desk manager went above and beyond to make our experience exceptional. Loved everything about the hotel. Room service is a little pricey but to be expected in a hotel of this quality. It was delicious as well. Breakfast was awesome. Cannot say enough. If you are heading to NYC and want to do it up.... this is the place. And all things considered and in comparison, a good value.

Room Tip: 14th floor sure has a nice view!!!!
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CaymanBaked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this review, 27 January 2014
Dear CaymanBaked,

Thank you for this great review. I am glad that you enjoyed your stay and I will be sure to pass your nice comments on to our wonderful Edyta.

I hope to welcome you back in the future.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Towers at Lotte New York Palace

Property: The Towers at Lotte New York Palace
Address: 455 Madison Avenue, New York City, NY 10022-6845 (Formerly The Towers at The New York Palace)
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #7 of 467 Hotels in New York City
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Towers at Lotte New York Palace 5*
Number of rooms: 176
Official Description (provided by the hotel):
With just 176 rooms and suites, The Towers at Lotte New York Palace occupy Lotte New York Palace's top 14 floors. Housing the hotel's most distinctive suites and the city's most spacious guest rooms, the Towers at Lotte New York Palace offer newly re-styled accommodations with breathtaking skyline views and unrivaled service. Towers guests enjoy luxurious amenities including butler service, an exclusive private lobby and dedicated concierge. ... more   less 
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