I wanted to take a moment and share my experiences at this hotel. My family and I have been coming to visit New York for many years, and over the most recent years we have made The New York Palace our home away from home. A few years ago, I was introduced to The Palace and had an incredible experience immediately. Since then, The Palace is the only place I stay, when I am in town.
Your most recent transformation of the hotel is phenomenal. I have to say that at first when I noticed the more modern changes I was skeptical and was not sure if the elegance of The Palace was going to continue. Well, after staying with you this week, I can certainly state that what you have accomplished is incredible!! The lobby, the restaurants etc..
But like the business that I am in, the “product”, in your case the Hotel itself, is a commodity. There are obviously many choices for travelers in NYC. What is NOT a commodity these days is “SERVICE”. The New York Palace delivers first class service and has the friendliest staff all around, from doorman, to desk to housekeeping. It seems as though everyone is an absolute all-stars in accommodation!! They make you feel so warm and good about staying with you. To have them on the front line of service, would be any business owners dream for their company.
Oh, and the beds are simply the best anywhere!!
- Official Description (provided by the hotel):
- With just 176 rooms and suites, The Towers at Lotte New York Palace occupy Lotte New York Palace's top 14 floors. Housing the hotel's most distinctive suites and the city's most spacious guest rooms, the Towers at Lotte New York Palace offer newly re-styled accommodations with breathtaking skyline views and unrivaled service. Towers guests enjoy luxurious amenities including butler service, an exclusive private lobby and dedicated concierge. ... more less
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