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The Towers at Lotte New York Palace
Ranked #11 of 469 Hotels in New York City
Certificate of Excellence
Reviewed 27 March 2014

Had a wedding in NYC in February and had to pick a hotel for the night in midtown. My usual choice when staying in NYC is the four seasons but I was not willing to Pay 800 plus dollars for a suite that was only available. I than heard from peers that the NY Palace has rooms recently renovated in the towers section, so I booked a one bedroom. Upon arrival the service was excellent, and luggage was sent up promptly and even 2 free glasses of champagne.

The reason why I rate this room average because the next morning I received 2 phone calls from the maid at 8am and 9am asking me when i would be checking out of my room and this all occurred when i hds the "do not disturb" on the door. The maid even said on the phone I know you have the "do not disturb" on the door.... What!!! Hotel 101 was clearly broken from the maid.

Told the front desk about this incident when checking out and received an apology and was told the manager would contact me about this incident and received no phonecall. I would hope in the future they clean there act up.

  • Stayed: February 2014, travelled solo
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2  Thank SJLAW_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this reviewResponded 30 March 2014

Dear SJLAW_13,

Please accept my apologies for the incident you have experienced. I can assure you it does not reflect the type of service we provide our beloved guests with.

I would love to have a chance to speak with you personally in regards to recent stay and discuss this further. Please kindly contact me at: executive@nypalace.com at your convenience.

I look forward to being in contact with you.

All the best,
David Chase
General Manager

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Reviewed 26 March 2014 via mobile

My sister and I stayed here for a girls weekend with my 3 year old niece (her first overnight trip to the "big city"). From the moment we arrived it was special - Bitan at the front desk checked us in and immediately engaged my niece in conversation, and made all 3 of us feel welcomed and relaxed, as did all of the staff we encountered over the weekend. The room was spacious and luxurious and incredibly comfortable - we had a room on the east side of the building with great views of the NYC skyline. As we were getting ready to leave my niece was upset - she wanted to go back to the "bedroom" not home!

  • Stayed: March 2014
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Thank Emy2882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this reviewResponded 30 March 2014

Dear Emy2882,

I am so happy to hear that your girls weekend with your niece went so well. Thank you for staying at The New York Palace and I will be sure to pass your kind comments on to Bitan.

I look forward to welcoming you back for another fantastic weekend getaway.

All the best,
David Chase
General Manager

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Reviewed 24 March 2014

The Tower at the New York Palace is always a wonderful hotel to stay when visiting New York. The views are amazing and there is so much history. The staff is always very polite and accommodating, but the last trip I took exceeded my expectations. Anna-Marie, a guest service agent, made my stay so enjoyable. She was extremely knowledgeable and a pleasure to speak with. Anna-Marie accommodated all of my requests and everything was better than anticipated. I would highly recommend staying at this hotel. If you can, ask for Anna-Marie as your guest service agent. From now on I will ask for Anna-Marie when I stay at the New York Palace.

  • Stayed: February 2014, travelled on business
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Thank EFR72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this reviewResponded 30 March 2014

Dear EFR72,

Thank you for this amazing review in regards to your recent stay at the Towers at the New York Palace.

I will be sure to pass your kind comments on to our wonderful Anna Marie and look very much forward to welcoming you back for another fantastic experience.

All the best,
David Chase
General Manager

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Reviewed 24 March 2014

This hotel is so above the rest... The New York Palace has undergone a major renovation.. All rooms are fabulous, and walking into the most spectacular lobby is an experience like you are royalty .. It is truly magnificent.. beyond words.. The hotel is so beautifully appointed but the reason that puts hotel above the rest is the ENTIRE staff at he hotel.. From the onset the doormen, bellmen, BEST CONCIERGE and MOST KNOWLEDGEABLE in the city.. Most of the staff you encounter have been working there for several years.... They are like a family and treat you like you are the most special guest.. The NEW YORK PALACE is truly perfect in every way! The location is perfect.. walking distance to shopping, sites theatre... everything... WOW! Thank you staff for making this such a special birthday experience.....

Room Tip: All rooms amazing all renovated great views of St. Patricks Cathedral
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  • Stayed: March 2014, travelled as a couple
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1  Thank ambercity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this reviewResponded 30 March 2014

Dear ambercity,

Thank you for taking the time to share your amazing experience at The Towers. I am thrilled that we made your husband's 60th birthday even more special.

I look very much forward to welcoming you and your family again for another spectacular experience.

All the best,
David Chase
General Manager

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Reviewed 20 March 2014

Located in the heart of Manhattan this hotel and the view from its room always take’s my breath away. I went to this hotel with my family last summer , The Towers at the Palace is literally amazing maybe because of the skyline view that you can get from the rooms . The view from the 44th floor is just awesome. This was our second time visit to NYC and the Palace and as always the place was amazing. Location of this place is key and it is around 10-15 min walk from Times Square located right by Rockefeller. An amazingly wonderful place. The staff were very polite , the rooms were clean and all the accessories in the room were top notch. I would visit again in this place.

  • Stayed: February 2014, travelled as a couple
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1  Thank Christina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this reviewResponded 30 March 2014

Dear Christina H,

Thank you for this amazing review. I am glad that you enjoyed your stay and took advantage of our superb location.

I look forward to your next visit.

All the best,
David Chase
General Manager

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Reviewed 14 March 2014

Every time we come to new york we stay at this beautiful hotel. The rooms are big, newly renovated, clean, comfortable and we love the views of the city.
The hotel is very well located and the restaurant serves excellent food!!
We feel at home with the attention we get from Susan, Melody, Ruggero, Anne Marie and the team at the Towers reception and concierge. Thank you for making our stays so pleasant!!

  • Stayed: February 2014, travelled with family
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1  Thank RoxanaLima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this reviewResponded 17 March 2014

RoxanaLima,

I am very happy to hear that you had a great stay. Thank you for taking the time to write the nicest comments about entire Towers team.

I hope to welcome you and your family back for another spectacular stay.

All the best,
David Chase
General Manager

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Reviewed 7 March 2014

My husband and I are locals but we stayed here for the weekend for a staycation to celebrate our anniversary. We had such an amazing time we are thinking about making it an annual tradition!!

Staff was so courteous and helpful. Melody Rugero who checked us in at the front desk was great. We were in a hurry because we had dinner reservations and Melody took care of us as quickly and efficiently as possible. She was even able to get us a late checkout!

Room was great and clean with a great view. Remote control everything! Bed and pillows were like a cloud.

Room service is grossly overpriced. Tip to all non new yorkers....you can have ANYTHING you could ever possibly want to eat delivered to you at the hotel. It's called seamless.com. It will change your life.

Henry Keesa helped us with our checkout in the morning. We wanted to go shopping in the area before we went home so he stored our bags in the lobby for us and had them waiting upon our return.

Two enthusiastic thumbs up. Fine Holiday fun!

  • Stayed: January 2014, travelled as a couple
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Thank Staci2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at The Towers at Lotte New York Palace, responded to this reviewResponded 17 March 2014

Dear staci2014,

Thank you for taking the time to write this great review. I am glad to hear that you had such an amazing experience and enjoyed your room and the breathtaking views.

I will pass you kind comments on to Melody and Ruggero and hope to welcome you back for another fantastic stay.

All the best,
David Chase
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Towers at Lotte New York Palace

Address: 455 Madison Avenue, New York City, NY 10022 (Formerly The Towers at The New York Palace)
Phone Number:
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #11 of 469 Hotels in New York City
Price Range: £293 - £1,288 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Towers at Lotte New York Palace 5*
Number of rooms: 176
Official Description (provided by the hotel):
With just 176 rooms and suites, The Towers at Lotte New York Palace occupy Lotte New York Palace's top 14 floors. Housing the hotel's most distinctive suites and the city's most spacious guest rooms, the Towers at Lotte New York Palace offer newly re-styled accommodations with breathtaking skyline views and unrivaled service. Towers guests enjoy luxurious amenities including butler service, an exclusive private lobby and dedicated concierge. ... more   less 
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