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Hyatt Centric Times Square New York
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Reviews (4,426)
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2,861
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All reviewsrooftop bartimes squaregreat locationnew yorkheated floorsfloor to ceiling windowsrain showerhigh floormodern hotelfreedom towerbig applechrysler buildingbroadway showhotel restaurantthe theater districtbryant parkby nyc standards
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3,506 - 3,511 of 4,427 reviews
Reviewed 20 December 2013

One block from Times Square. You couldn't be any more central. For a brand new hotel, there were none of the expected glitches. The entire staff are outstanding. Any requests were delt with immediately. Parts of the hotel are still not available such as the restaurant, but there are hundreds of other restaurant choices within blocks. This hotel will be on our repeat list.

  • Stayed: December 2013, travelled as a couple
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2  Thank pmmwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

I stayed in the Hyatt Times Square a week after it opened. The bellman made sure I didn't leave anything in the taxi. Check in was exceedingly smooth, and the staff at the Front Desk were very friendly and helpful, and made me feel right at home.

The location is great - just a block from Times Square.

The hotel itself feels almost like a boutique, a little rare for a Hyatt outside of the Andaz branded ones. The hotel was still ironing out a few kinks from the opening. The elevators were not working properly, and there were loads of workmen putting on finishing touches here and there.

The room was a little on the small side, but the bed was super comfortable, and the bathroom had a great shower and heated floor tiles.

Breakfast was relatively inexpensive, especially for New York. It consisted of a smallish but tasty buffet. It could have used a couple more healthier options like fresh fruit, yoghurt, granola, but had a variety of pastries, meats, cereals, and an omelet bar.

Throughout the stay the service was great - not always what you expect in New York. I definitely recommend it and would stay here again!

  • Stayed: December 2013, travelled on business
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4  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2013

We just stayed here last weekend for our first trip to NYC. The stay was absolutely perfect. The staff was great, the room was extremely clean and sylish. Use the knowledge of the concierge desk, they helped us book a helicopter tour and a broadway show. The helicopter tour (which I also highly recommend) was cheaper with them than it would've been booked online.The 2 headed shower and PLUSH robes are heaven. The only tiny downfall... although the lobby is beautiful and inviting, it isn't very big and waiting for someone downstairs isn't that convenient. We splurged for the guaranteed view and it was definitely worth it!!! The hotel is conveniently located only half a block from Times Square. Without a doubt we will be back! Especially when the rooftop bar opens :-)

  • Stayed: December 2013, travelled as a couple
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3  Thank Angela_Eastburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2013

Yes, the hotel is new and beautiful, the rooms are a great size, great beds, loved the rain shower, and the location is perfect being just a few steps to Times Square...However, we were most impressed with the customer service: Professional & Personal at its best ~ The Front Office Crew was amazing! A special "Thank You" to Kerry and Liam for going out of their way on many occasions to make our weekend truly memorable, you were both incredible! The Bellmen and Housekeeping staff were equally as wonderful. It was a special bachelorette weekend for my daughter, and the experience could not have been more enjoyable for our family and her bridesmaids. (Danielle & Dee Dee thank you for taking their group picture and making great recommendations, the girls loved you!) We are definately looking forward to returning soon, this is an excellent hotel.

Room Tip: We reseved a King, Two Queens and an Executive Suite, all great rooms!
  • Stayed: December 2013, travelled with family
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2  Thank welovecc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 17 December 2013

Dear WeloveCC,

Greetings from Hyatt Times Square and thank you for being one of our very first guests and sharing such wonderful feedback! I am pleased that your entire party enjoyed their visit and please pass on our congratulations to the bride to be! Any chance of the honeymoon being in NYC? Please let us know if it is.
Thank you again for sharing your expereince with us and I will ensure that the team members mentioned will get a big thank you for providing exceptional service.
With very best regards,
Ryan

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Reviewed 16 December 2013

The Hyatt is in a great location at Times Square. The bed and pillows were awesome and I am all about comfort. The hotel is classy with a modern décor. Could not ask for a friendlier group of Hyatt employees. I would highly recommend this hotel for any length of stay.

  • Stayed: December 2013, travelled with friends
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1  Thank Martyo31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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