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“Great location, friendly staff.”

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Hyatt Centric Times Square New York
Ranked #51 of 471 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Reviewed 22 March 2014

Stayed at this hotel for 5 nights in March 2014. The hotel is new so everything is fresh and clean. It is in a great location for exploring Manhattan, very central. The staff were very friendly and helpful, they all seemed very well informed. The roof top bar has great views, however the drinks are slightly over priced. The room was very comfortable. We had a deluxe room on a high floor with great views of downtown. Nice large bed and brilliant rain shower in the bathroom. Sadly the room seemed to be designed more for the aesthetics than practicalities, lacking in storage space. Despite this a great place to stay and would recommend if you like being at the centre of all the action.

Stayed: March 2014, travelled as a couple
Thank Colin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,276 - 3,282 of 4,238 reviews

Reviewed 21 March 2014

Nice modern Hyatt hotel just off Times Square. The hotel has a very minimalist feel and the rooms are spacious with a large bathroom and very comfortable bed. The 54th floor rooftop bar is a standout feature of this hotel which has only just recently opened, drinks are expensive but I guess you are paying for the views. In the summer I'd expect that the bar is well over-subscribed. Didn't use the gym facilities but they do have one, although there is no pool. Restaurant attached to the hotel is similarly modern in style with a 50's diner vibe, although there are plenty of options to eat right outside your door. Would stay here again for either business or pleasure.

Room Tip: Higher floor with a street view are better.
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  • Stayed: March 2014, travelled on business
    • Value
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Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2014 via mobile

We enjoyed a five-night stay at the Hyatt Times Square.
First off, the location is excellent. Just around the corner from all the Times square and Theatre district attractions.
Staff is really excellent, really friendly and helpful!
We had a room on 41st floor, with floor to ceiling windows and a view that is stunning, quite simply!
Bar at 54th floor offer nice atmosphere and a breathtaking outdoor terrace.
We will definitely return!

Stayed: March 2014, travelled as a couple
Thank lahdenpera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa O, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 16 April 2014

Lahdenpera,

Your review and 5-star rating made us extremely proud to be in service!

Glad you enjoyed our location, hospitality, hotel and bar. We hope to have the pleasure of welcoming you and your friends back soon and let us know when if we can personally assist with reserving your room.

All the best,
Melissa & Hyatt Times Square Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

I have nothing but great things to say about the Hyatt Times Square. Traveling to NYC quite frequently, I was expecting small "NYC" rooms. However, the Hyatt shocked me. Large rooms and clearly have recently been renovated. Heated floors in the bathroom, quality furnishings and a very techy savvy room. I could not have been happier with my stay and can't wait to make this my NYC "go-to" hotel. Also, the rooftop bar is worth checking out. The views are awesome!

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Kristina189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa O, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 16 April 2014

Dear Kristina189,

We love you and your feedback! Thank you for staying with us and thanks for sharing your fantastic experience on TripAdvisor.

We hope to welcome you back soon and delight you to another unforgettable stay.

All the best,
Melissa & Hyatt Times Square Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2014

This hotel is realatively new and has a great location to easily walk to Times Square. Rooms are smaller than normal for a Hyatt, but this can be expected in this area of New York.
The staff seems to not be knowledgeable about what they are to do. The concierge was poor in recommending area restaurants and we had three bad experiences out of the four suggested. When we asked a different concierge (on three occasions) and told of our poor previous experience, we heard "oh, that's not the best place" each of the three times!
Front desk staff knew very little about the rooms, views, directions, etc.
Prices were consistant with other mid-range local hotels, but this Hyatt should be a higher-end hotel.

  • Stayed: March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Rod M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan F, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 28 March 2014

Dear Rod,

Greetings and thanks for sharing your feedback. I really apologise for the concierge issues you experienced, what you describe is absolutely not the level of service and professionalism that we aspire to and we will endeavor to improve.

Thank you again for taking the time to address this with us and I assure you we will get better!

Best regards,
Ryan

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Reviewed 20 March 2014 via mobile

You cannot go wrong here! You will not regret this choice, I can almost guarantee! It's really and truly the perfect location! It's not right in the middle of blinking lights but right around the corner, you can be there! It's perfect location to Times Square, Broadway, Rockefeller Center, shopping, restaurants, and not too far from The Empire State Building. Views are great! Hotel is perfect! New, modern, with everything you can imagine! Quiet, especially for the location proximity to Times Square! Staff are all extremely customer-service-oriented and friendly and helpful! The diner, rooftop bar, and drinks are great! We will definitely go back and stay here again! No need to doubt or look further! We've been to NYC about 10 times and it's our fave! Go see Justin at Bond 45 too (a restaurant close by!) we loved it!!!! Great job, Hyatt Times Square! See you soon!

Stayed: March 2014
Thank Amberlovestravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa O, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 2 April 2014

Hi Amber,

Thanks for the super-duper awesome rating! Positive feedback such as yours are definitely celebrated by the entire team. Do let us know if your travels bring you back as we would love to ensure another authentic Hyatt stay!

All the best,
Melissa & HTS Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

Of all the choices available to book in New York this one is a safe bet for a reasonable price point. Effectively brand-new and with the added features of a gym, spa and a very nice rooftop bar it has all that anyone who's visiting the city needs to get by.

Essentials (such as bottle opener, shoe polish etc....) are available for free on request and are delivered to your room. Internet is free in the lobby and rooftop bar. But the winning feature is the newness of the rooms and all without the usual gripes of New York hotels (noisy air con and such like)

Highly recommend it!

Room Tip: They are all good
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  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melissa O, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 14 April 2014

Hi Carl P,

Wow, thank you so much for recommending our hotel! The entire team and I truly appreciate your feedback and we’re so glad that you enjoyed our hospitality.

We hope to welcome you back soon for another wonderful stay.

Melissa & Hyatt Times Square Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Centric Times Square New York

Address: 135 West 45th Street, New York City, NY 10036-4004 (Formerly Hyatt Times Square New York)
Phone Number:
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #51 of 471 Hotels in New York City
Price Range: £148 - £361 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Centric Times Square New York 4.5*
Number of rooms: 487
Official Description (provided by the hotel):
Live the ultimate New York lifestyle at the sophisticated Hyatt Centric Times Square New York. You’ll feel like a privileged Manhattanite from the moment you walk into your city pied-a-terre, just steps from the business district and famous attractions such as Broadway theaters, Radio City Music Hall, Rockefeller Center and the New York Public Library. Rest assured that yours will be no typical Manhattan hotel room either. Your chic apartment-style retreat, relaxing while reflecting the thrill of city life, will greet you with magnificent floor-to-ceiling windows and eye-catching original, city-themed art, including a colorful and comfy custom-designed pop-art lounge chair. You won’t be walking down any endless hallways in this 54-story New York Hotel. With only 11 spacious rooms per floor, the hotel feels intimate and residential. For those times when you’re hungry but prefer to dine at home, you can “eat in” at the hotel’s stylish George Wong-designed restaurant, or order take-out food in person, by phone or by a special app for pick up or room delivery. And when you’re ready to socialize, impress business associates or simply relax with friends, the hotel’s inviting NYC roof-top restaurant and lounge is sure to delight you with its river-to-river views, relaxed buzz and cozy indoor and outdoor spaces. You’ll also enjoy the hotel’s full floor state-of-the-art fitness center. And whether you’re de-stressing from a business meeting or prepping for a night on the town, the indulgent 4,200 square foot Timeless - Marilyn Monroe™ Spa - the only hotel spa in the area - will make you look and feel fabulous. Best of all, our in-the-know hosts will make you an instant insider to all that the Big Apple has to offer, from directions to your next meeting to the best shows, both on and off Broadway. Want to impress your client or experience the hottest new club or restaurant? It’s as easy as asking your concierge. ... more   less 
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