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Reviews (4,674)
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3,021
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74 - 79 of 4,674 reviews
Reviewed 3 weeks ago

Stayed here while taking in a show. The check in was quick if a tiny bit chaotic (no lines) but after that our room on the 38th floor was lovely, well-appointed, quiet, clean, and had great views. The staff was super friendly and the location was excellent, just a half block from Times Square. Have stayed at this Hyatt and the Grand Hyatt at Grand Central Terminal and I actually prefer this one more. Would definitely stay here again.

Room Tip: Higher is quieter with better views
  • Stayed: June 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank 5Psi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 3 weeks ago

Thank you for your glorious comments regarding your stay at Hyatt Centric Times Square New York. It is great to know you liked the service provided by our excellent associates, and that our terrific location worked well for you. We look forward to having you and your family as our guest again whenever you are back here.

Marian P. Pajarillo
Executive Assistant

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Reviewed 3 weeks ago

It seemed a perfectly ordinary place to me. Clean, at least any NY standards, and slightly less run down than the typical NY hotel, but really, in any other cities, this would have been hard to distinguish from a holiday inn. Except by the price. Which was awful. But $349 for a very basic room. But here is what really pissed me off. I shopped around on price, because I know NY can be really expensive. I picked this place because I think Hyatts are generally very nice. Sadly., this one was pretty ordinary. But then, salt in the wounds, at checkout they tell me about a mandatory $25 resort fee. I am sorry, if you do not tell me until I am there, especially if it is at check out, this is robbery. If it is mandatory, it was dishonest to advertise the room as only 349. It was actually $374 and should be advertised as such

  • Stayed: June 2018, travelled on business
    • Location
    • Rooms
    • Service
2  Thank CWR01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Executive Assistant at Hyatt Centric Times Square New York, responded to this reviewResponded 2 weeks ago

Hello CWR01,

Thank you for your feedback. We are sorry our resort fee came as a surprise to you. We inform guests of this when booking the reservation and again at check-in. The resort fee includes a host of useful and unique amenities to make your stay more enjoyable. We will review your feedback with our team to make sure this information is being presented clearly. We hope your overall stay was enjoyable and would be delighted to see you here again.

Marian P. Pajarillo
Executive Assistant

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Reviewed 3 weeks ago via mobile

Stayed here to celebrate my 50th birthday. Loved every minute.Room was lovely and the view was amazing.The staff were friendly and the bar was great.sat in the igloo having cocktails was truly out of this world.

Stayed: January 2018, travelled as a couple
1  Thank katy r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 3 weeks ago

Katy, thank you for choosing Hyatt Centric Times Square New York for your birthday celebration. We are glad that you enjoyed the many amenities that we have to offer and that you found our service to be excellent. Thanks for letting us know how much you enjoyed your stay. We hope you are already planning another trip our way.

Marian P. Pajarillo
Executive Assistant

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Reviewed 3 weeks ago

The Hyatt Centric did not disappoint! I would recommend spending the extra money ( depending on the time of year you go, it may not be as expensive) We spent 5 days walking the city and went home to the most comfortable room in NY. We splurged for a bigger higher room and it was worth every penny. Lupita went above and beyond to make sure our stay was great!! She's a keeper, Hyatt... better not let that one go!!

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank 57jan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00gc, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 3 weeks ago

Wow - thanks for the five-star review of Hyatt Centric Times Square New York! We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality and cozy rooms. We work hard to deliver a great experience for all of our guests and we celebrate reviews such as yours. Thanks again for mentioning the kind words about Lupita. We will certainly share your praises with her. We look forward to welcoming you back on your next visit to New York City.

Marian P. Pajarillo
Executive Assistant

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A TripAdvisor Member
11
Reviewed 4 weeks ago

This was my second stay at this hotel and my whole experience was not very satisfactory. I arrived at hotel at 5pm and asked by front office staff to wait at reception for an hour as my room was not ready.

Also, I was charged twice for duration of my stay and while checking out I was assured by front office staff that refund will be processed in 48 hours but nothing happened...still waiting for my refund.

I will not stay in this hotel again.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarianHyattCentricTS, Manager at Hyatt Centric Times Square New York, responded to this reviewResponded 4 weeks ago

Hello,

I am sorry to hear that your recent stay with us did not meet your expectations. It is certainly disheartening to hear that you were also charged twice for the reservation. Can you please provide the name that your reservation was under, so that I can investigate this matter? Please feel free to email me at marian.pajarillo@hyatt.com


Best regards,
Marian P. Pajarillo
Executive Assistant

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