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“Friendly, Welcoming Front Desk Staff”

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Hampton Inn Manhattan - Madison Square Garden Area
Ranked #164 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Westerly, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Friendly, Welcoming Front Desk Staff”
Reviewed 12 December 2013

After a three hour train ride from Westerly, RI to NYC for a one night stay, my husband and I walked several blocks from Penn Station with our seven year old son to our hotel. When we walked into the hotel lobby, we were greeted warmly by the front desk staff, and were handed a welcome treat bag as Honors Guests. Later when we went through the lobby for dinner, there were complimentary fresh cookies at the front desk. This was our son's first trip to NYC, and we were very happy to be treated so nicely!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hampton Inn Manhattan - Madison Square Garden Area, responded to this review, 26 January 2014
i am soed you enjoyed your stay with us and we hope to see you on your next visit to NYC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (196)
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Port Elizabeth, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 December 2013

For the price of hotels in New York, I found the Hampton Inn MSG met all my requirements as a businessman. Free Internet and breakfast, a quiet perfectly adequate room and friendly helpful staff, not to mention the cookies in reception. If you want to lie in, the construction next door starting at 07:00 might be bothersome until it is complete, but this was not an issue for me.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Grant D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hampton Inn Manhattan - Madison Square Garden Area, responded to this review, 26 January 2014
I am so happy that we met all of your requirements. i look forward to you staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, United States
1 review
Reviewed 10 December 2013

The hotel staff was great and the furnishings were up to Hampton Inn standards. We were surprised at how small our room was - barely enough room to walk around the two beds! The reduced price we got was great. The construction that's happening next door is loud and the staff warned us before we got to our room.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Natalie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hampton Inn Manhattan - Madison Square Garden Area, responded to this review, 26 January 2014
I am so happy that you were pleased with our staff and your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, Ma.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 December 2013

I'm a Hilton Diamond member and booked 5 rooms for my Special Needs group to stay on December 7, 2013 leaving December 8, 2013. The deadline for cancelling the rooms was 5:00 p.m. on Thursday afternoon December 5, 2013. I needed to cancel the 5 rooms on Friday morning due to a financial situation. The Diamond Desk and the Corporate Office was fine with this. David R.- the Assistant Manager of the Hotel was very arrogant to me and insisted that he could not due this. It is very hard for me to understand that during the Holiday Weekend in New York with Hotels filled to capacity that they couldn't sell these rooms. I was not impressed with his attitude towards me as a customer and as a Diamond member and will not stay at this hotel again.

  • Stayed December 2013, travelled with friends
    • Service
Helpful?
Thank drewBedford_Ma_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hampton Inn Manhattan - Madison Square Garden Area, responded to this review, 26 January 2014
First I apologize that you were not able to cancel your reservations on such short notice. I hope in the future you will consider our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Central CT
Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 5 December 2013

We stayed at this hotel for 2 nights. The room and bed were very comfortable. The location was perfect for our needs. Parking offsite was not a problem for us.The folks at the front desk were courteous, friendly and polite. The breakfast met our expectations for Hampton Inn hospitality and the friendly staff there made sure to replace food items as needed and kept the area clean. We will definitely consider staying at this hotel again.

Room Tip: Check online for coupons for nearby parking or call the hotel to inquire. We did learn about discoun...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank seabird0855
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hampton Inn Manhattan - Madison Square Garden Area, responded to this review, 26 January 2014
Very pleased to hear you enjoyed your stay as well as the location of the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
rochester, United States
1 review
Reviewed 4 December 2013

This hotel was excellent! Everyone was friendly and helpful. It was very clean and a great location. The complimentary breakfast was great and all the information the staff gave us for the thanksgiving day parade was so helpful. We would absolutely stay here again!!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ronald D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hampton Inn Manhattan - Madison Square Garden Area, responded to this review, 29 January 2014
I am glad to hear that everything was "EXCELLENT" with your stay and that our staff was able to accomodate your every neeed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 December 2013

Before arriving at the hotel, I had seen the reviews about small rooms? Me and my partner found the room to be more than enough for the two of us? Maybe trying to squeeze 4 people into a room with 2 double beds may be tricky, but for 2 of us with just a king bed, we were happy with the size. The hotel itself is in a fantastic location, we were 3 minutes from Madison Sq Garden, 15 minutes from times square, and 20 minutes to the shops on 5th avenue. We spent 10 nights at the hotel, which is a long stay according to reception, and during the 10 nights we loved our stay. There is construction work going on next door, but it doesnt start til 7am and finishes at 330pm and not on at all during weekends. We were up by 7am most mornings anyway, after spending money on a trip to NYC, we didnt waste a second sitting in bed longer than we needed. Free Breakfast is nothing special, but it fills you for the day. The only downside is the lifts. Just 2 very slow lifts for the 19 floors means on occasions you are waiting a while for a lift to or from your room. All in all i'd highly recommend, and any future trips to NY we'd certainly stay again

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arron1403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin C, General Manager at Hampton Inn Manhattan - Madison Square Garden Area, responded to this review, 29 January 2014
Thank you for your comments concerning your stay at the Hampton Inn MSG. i look forward to your next visit with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Manhattan - Madison Square Garden Area

Property: Hampton Inn Manhattan - Madison Square Garden Area
Address: 116 West 31st Street, New York City, NY 10001-3401
Phone Number:
Region: United States > New York > New York City > Chelsea
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#58 Green Hotel in New York City
#96 Family Hotel in New York City
#135 Romantic Hotel in New York City
#157 Business Hotel in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Hampton Inn Manhattan - Madison Square Garden Area 3*
Number of rooms: 136
Official Description (provided by the hotel):
Situated just one block from Madison Square Garden, this hotel provides a great location for travelers looking to be walking distance to some of Manhattan’s top attractions. Catch concerts and games at MSG or walk to The Fashion Institute of Technology and see the latest fashions in the Garment District. Guests can walk to Penn Station which serves many of the city’s major subway lines and be anywhere in the city within minutes including top destinations like Times Square, Central Park and Broadway theatres. Guests will enjoy complimentary breakfast, high speed internet access, a modern fitness center and our well-equipped business center. After you’ve spent the day taking in the sights and sounds of the city, enjoy a peaceful night’s sleep in a comfortable Hampton bed®. ... more   less 
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Also Known As:
Hampton Inn Madison Square Garden Hotel New York City
Hampton Inn New York City
Madison Square Garden Hampton Inn
New York City Hampton Inn

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