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“Still working out the kinks” 3 of 5 bubbles
Review of Courtyard by Marriott New York Manhattan/Central Park

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Courtyard by Marriott New York Manhattan/Central Park
Ranked #232 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
NYC
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Still working out the kinks”
3 of 5 bubbles Reviewed 11 February 2014

I reserved this hotel via the Marriott Web site and had 2 reservations as i had to come into the city earlier then planned.
The front desk could not link my two reservations so I had to checkout and check back in this morning. In addition the breakfast was a joke. Limited selections, out of some items, coffee was horrible basicly coffee flavored hot water.
on the positive side great views and super clean. Staff is very friendly but very new to Marriott.
it didnt appear that there was any senior staff or management working when i checked in either time...
I will give then another try in a couple of months

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (255)
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Mass
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 9 February 2014

We enjoyed 2 nights at the this new Courtyard hotel. It is much trendier than your traditional Courtyard with all the business amenities you would expect to find (Pro). We had 2 rooms (doubles) so we must have been limited to location/view because one of them looked directly at a building with another inches to the right (con). The other had the same view but a much larger window that let in more light. I imagine other rooms have better views. The rooms, as expected, are small, but Courtyard uses the space very wisely. The décor and color was fun.

After the first night, every single one of us (5) commented on something I had never experienced....loud sheets. Every time you rolled over in bed, the sheets made the loudest sound. It was the running joke of the weekend that we were all scared to move because we thought we would wake everyone else up. The beds were comfortable but it was hard to sleep. That being said, the rooms were very quiet, you could not hear neighbors or traffic - which I actually think made the sheet thing even worse.

Another quirky thing that concerned me about the room was that when you opened the closet door, it would swing the safety latch on the room door to be latched. I was going to be out later than my husband one night and I didn't want him to accidentally lock me out so that I would have to pound on the door for him to wake up and let me in. Just one of the rooms had this setup (and of course the closet door already had a scrape along the path of the metal latch.)

The location is GREAT! The staff was so so so friendly and helpful (front desk, and staff throughout the hotel). The Concierge (Jacob I think?) was so helpful and sweet to my daughter. The lounge/lobby on the 4th floor is wonderful.

I recommend it (hopefully a few more times through the laundry will fix the sheet thing)

Room Tip: Maybe avoid the '15 rooms. 1615 had really no view, smaller window and was dark. I assume thos...
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  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tygargabo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 9 February 2014

Great new hotel! The staff was very friendly and eager to help. The room amenities are top-notch and I especially liked the shower dial with the exact degree readings. My room had a spectacular view of Times Square (31st floor) and was spacious by New York standards. The gym had all the bells & whistles including a panoramic view of the city. I would highly recommend this hotel.

Room Tip: Ask for a higher floor room. If you are on the courtyard portion, I would go with the Times Square...
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  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mvoutsinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Ramon
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 1 February 2014

I really enjoyed my stay at this hotel. I stayed on the Courtyard side (the lower 35 floors). I tipped a little at the front desk at registration, and got a wonderful room on the 33rd floor (room 3306) facing time square. Of course, very new amenities. Very nice and commonsensical. Love everything that is designed for the traveler, from the nice showerhead to the sink with a spout that points out toward the user. The lobby is a little modest. But the real keeper in common area is the 4th floor, with is spacious and well-appointed.

Room Tip: Best rooms are facing times square. Duh! The 4th floor dining area is very comfortable.
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  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank CARainmaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Titusville, Florida
Level Contributor
116 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 24 January 2014

My wife and I checked into this Courtyard located at 1717 Broadway (7th and 54th) which was 4 blocks from Central Park and about 7 blocks from Times Square. It is a perfect location to everything as the closest metro is just a block away. The rooms are a little small but we did not spend hardly any time in the room. The hotel staff is friendly and they put us on the 22nd floor with a fantastic city view. The bar/bistro and business center are located on the 4th floor and it is huge. They have a state of the art fitness center also.

Room Tip: Take the metro to Wo Hops Restaurant (17 Mott Streent in the basement) for the best Chinese food. As...
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank George H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alpharetta, Georgia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 January 2014

I checked into to the Residence Inn portion of this property during the opening week. There were a few hiccups (which I expected for a new hotel) but every issue was handled promptly and very professionally. I travel for business almost year round and this is by far the finest group of personnel I have encountered at a hotel. They never fail to greet you and usually address you by name. They have a commitment to pleasing their guests and I truly appreciate that mind set. The room was a refreshing break from the usual RI design. I love the view provided by the floor to ceiling windows. There is a nice selection of TV channels. The third and fourth floors offer beautiful and comfortable areas to watch TV, eat a meal, surf the net, enjoy a cocktail or visit with other guests. The location is close to everything and the subway station is only a block away. There are washers and dryers on the same floor (35th) as the gym and the view makes my treadmill time bearable.

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gene V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
89 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 21 January 2014

My boyfriend stayed over New Year's for four nights and were pleased with the modern interior of our room, and especially our bathroom. I particularly loved the orange. The room was a pretty normal size for New York, and the furniture was well laid out for space efficiency. It was also super clean, and obviously new-- so new that our sheets were actually uncomfortably stiff, which made it a bit hard to sleep! I will caution light sleepers that the walls are thin; we could hear everyone talking in the hallway very clearly.

The hotel definitely has personality, which is something I've previously complained the Marriott brand lacked. I did find the hallway and lobby decor rather harsh and almost scary, but I suppose it was intended to look edgy.

Overall our stay was really pleasant. The staff were all really, really nice, although they seemed a little confused at points during our checkout. One thing that was a little annoying was the lack of a seating area in the lobby. We were waiting inside for about 25 minutes for our car service to the airport (since it was 7 degrees outside), and there was nowhere to sit and comfortably wait.

A friend actually booked and paid for this hotel, which is extremely lucky for us considering how expensive New Year's Eve and day were, however, their everyday rate is actually rather reasonable considering the location.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wunderlast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott New York Manhattan/Central Park

Property: Courtyard by Marriott New York Manhattan/Central Park
Address: 1717 Broadway, New York City, NY 10019
Region: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #232 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Courtyard by Marriott New York Manhattan/Central Park 3.5*
Number of rooms: 378
Official Description (provided by the hotel):
Contemporary hotel rooms feature floor-to-ceiling windows. Select rooms have unparalleled views of Central Park, Times Square, and the Hudson River. ... more   less 
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