Most Marriott hotels give good to excellent service and are well run. This one doesn't deserve to be called a Marriott. There are problems on many levels. The person who checked us in was a trainee and after being patient for 10 minutes we had to ask for someone else to help complete our registration. There are no service elevators so be prepared to stop on many floors as hotel employees get on and off to do their work. Our room was remarkably small, even by NYC standards. When we were given a larger room there was no bellman available to help us move. The concierge is either non-existent or difficult to find - my wife and another guest gave up waiting for him. The front desk staff often doesn't answer phones so you have to call multiple times to get through. The in room coffee makers had no coffee. Housekeeping had not made up our room by 5:30pm when we returned after being out all day. Ice machines are not on every floor so you may need to wait for an elevator to get to a floor where there is one. There is no video check-out capability. SInce the front desk often doesn't answer phones we had no choice but to wait on line at the front desk to check out. The staff seems pleasant so this has got to be a management problem.
- Official Description (provided by the hotel):
- For a contemporary hotel near Central Park in exciting NYC, choose Courtyard by Marriott New York Manhattan/Central park. Our hotel is a top choice among hotels near Central Park and we are also close to all of the thrilling NYC attractions throughout Midtown Manhattan. Our hotel's modern guest rooms feature floor-to-ceiling windows to let plenty of natural light in. Select rooms have unparalleled views of Central Park, Times Square, and the Hudson River. Stay with us and enjoy an on-site restaurant and bar and the perfect home base from which to explore Manhattan! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, TravelUp, LoveHolidays, Travel Republic (UK), Cancelon, HotelsClick, 5viajes2012 S.L., getaroom.com and HotelQuickly so you can book your Courtyard by Marriott New York Manhattan/Central Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.