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“Fourth of july stay”

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Courtyard New York Manhattan/Chelsea
Ranked #129 of 473 Hotels in New York City
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 6 July 2014 via mobile

Had a blast in nyc- saw the sites, fought the crowds we did it all- the hotel was nice, nothing special, it met but did not exceed expectations the staff was not overly friendly- the room was clean and housekeeping was prompt and did a good job- the exhaust fan in the bathroom didn't work and when brought to the attention of hotel staff they clearly didn't want to deal with the concern so the response was that it runs on a timer which makes no sense. Any-who we stayed three nights thurs thru sunday and we didn't spend much time in the room except to sleep- i wouldn't stay at this hotel again i felt like it was a micro hotel the room was small and i felt it was misrepresented by pictures online- next time we come to ny we will seek other accommodations- but with all that said new york was a blast for the fireworks and all the other attractions~

Stayed: July 2014, travelled as a couple
1  Thank peter m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Assistant G, Manager at Courtyard New York Manhattan/Chelsea, responded to this reviewResponded 7 July 2014

Peter:
Thank you for staying at our new hotel this past weekend, delighted you enjoyed NYC for all its great attractions - the 4th of July Fireworks is always a treat. Thank you also for your candid review - as you will have seen from the many fantastic reviews we have received your experience is not typical of what we aspire to.
Please feel free to reach out to the hotel and let us know the room number that had an issue with the bathroom fan and we will be sure to take care of that.
Truly appreciate the time taken to review our hotel and thank you for choosing Marriott.
GB

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623 - 629 of 930 reviews

Reviewed 6 July 2014

1st time taking a train into NYC...went so smooth for an overnight stay to see Billy Joel. Train took us right to Penn Station next to MSG. Hotel is a short walking distance away and centrally located to Irish bars, restaurants, etc.. Clean, safe-right across St from Police station, quiet...loved it. Rooms are just the right size, comfortable beds and Paul Mitchell toiletries. Especially impressed with staff, all were pleasant but our fav was Jeanne. Room was reasonably priced through Booking.com but we were a little disappointed breakfast wasn't included.

Room Tip: Elevators are quick to whatever room you choose.
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  • Stayed: July 2014, travelled as a couple
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1  Thank Becky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014 via mobile

Great location, straight in between midtown and chelsea, close to subways and for a getting around the city walking. Good deal for Manhattan, fresh fornitures, clean and enough spacious (considering you are in Manhattan). I appreciated the ironing set. Gentle staff. Overall a great value of money!!!

Stayed: June 2014, travelled as a couple
Thank Alfo401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

Well priced accommodation in clean new hotel (a rarity in NYC) in Chelsea -- close to lots of restaurants, comfortable neighborhood, convenient to Penn Station, easy walk to Times Square, Port Authority, etc. Not posh, but everything works! Staff are very accommodating; rooms/decor are typical Marriott Courtyard which provides free decent wi-fi, biz center workstation, etc.

  • Stayed: June 2014, travelled on business
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Thank jpmsenior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolyn F, Front Office Manager at Courtyard New York Manhattan/Chelsea, responded to this reviewResponded 6 July 2014

Thank you for choosing the hotel and leaving your feedback. If there is anything you feel that we may be able to improve on please let us know. We are always seeking new ways to better our guest’s overall experience!

Sincerely,
Carolyn

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Reviewed 28 June 2014

The only nice people in NYC work at this hotel. Always helpful, no NY attitude.

Location is great: close to all subways, Koreatown (great eats), Port Authority buses, Penn Station. And far enough from the annoyances of Times Square.

Empty fridge to fill, smart TV, and Paul Mitchell shampoo in the bathroom were nice touches.

Yes, the room is small compared to suburban hotels, but I've definitely stayed in Manhattan shoeboxes, and this wasn't one of them.

I didn't hear any street noise or noise from adjoining rooms: just some very loud church bells at 7am that woke me up twice.

There is a fitness center that looked clean and in good order.

  • Stayed: June 2014, travelled as a couple
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Thank IMoveALot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2014

As an Elite member of Marriott who had stayed with Marriott (globally and in US), i have chosen this hotel due to pretty good reviews from Trip advisor. But it turned out that i have the worst experience in this hotel during my 2 weeks stay in USA which i had stayed with other Marriott brand hotels.
Good pt:
1) The female staffs here are friendly and always greet us whenever they see us.
2) It is a New hotel. so everything is new and clean.
3) Centralise location. near Penn station, Macy's and walkable to Time SQ.
4) Safe. Police station is just opposite of the hotel.
BAD pt:
1) The Male staff at the counter have pretty bad attitude. Not the Marriott experience which i had in other countries and US. In fact, i felt discriminated by that male staff. i can see the treatment was different when he served other guest as compared to me. (I am an Elite member FYI)
2) Rooms are really small. There are bigger rooms in other Marriott brand hotels in NYC.
3) There are only 3 lifts. Waited 15 min to get into a lift. In fact, i saw the hotel staffs occupying one lift and were chit chatting without offering us the additional space in the lift.

Overall, i will not choose this hotel again. I want to state the facts so that other user of Trip advisor can consider my view before considering this hotel.
I will definitely choose Marriott brand hotels again but NOT this hotel. Hugely disappointed.

  • Stayed: June 2014, travelled with family
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2  Thank Tay W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolyn F, Front Office Manager at Courtyard New York Manhattan/Chelsea, responded to this reviewResponded 28 June 2014

Thank you for taking the time to share your feedback with us. It is our team’s goal to ensure that our guests have an enjoyable and problem free stay. I have shared your feedback with our team in an effort to retrain them on our service standards. It is my hope that you will give us the opportunity to show you that our team is committed to providing each guest with great service!

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Reviewed 26 June 2014

It was time for our annual 4-night trip to NYC to sightsee. We (daughter, granddaughter and I)chose this hotel for location (we like to stay within walking distance of Penn Station and Times Square area) and price. This hotel fit both perfectly. The room was very nice and very clean, EXCEPT, there was only 1 mirror in the bathroom over the sink. With 3 women getting ready in the AM, it made it a bit more challenging. There were many places an additional mirror (large or small) could have been added. The room had a nice wet bar, microwave, refrigerator and coffee maker--all appreciated and used. There is a really nice breakfast area with decent but expensive breakfast foods, a small snack area to purchase drinks, chips, etc. and a beautiful exercise area. The staff were nice but could have been a bit less "business as usual"; one of the ladies at the front desk didn't even look up when my daugher (a grown woman--not a child) asked her for information. The maid on our floor was charming and very friendly. We were only 1-1/2 blocks from Penn Station and there were plenty of nearby restaurants, and places for quick breakfast/luch. And for the first time, we actually had a view (21st floor)! If the price is right, we will definitely return.

Room Tip: Try for a higher floor for a view--not sure if all higher floors have one, but worth the ask.
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  • Stayed: June 2014, travelled with family
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Thank daisypat1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard New York Manhattan/Chelsea

Address: 135 W 30th St, New York City, NY 10001-4012
Region: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #129 of 473 Hotels in New York City
Price Range: £114 - £340 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard New York Manhattan/Chelsea 3.5*
Number of rooms: 273
Official Description (provided by the hotel):
The Courtyard by Marriott - Manhattan Chelsea is located within walking distance to Penn Station, Madison Square Garden and Herald Square. The hotel is Silver Leed Certified and is proud of the efforts to reduce it's carbon footprint. The hotel opened in December of 2013, and is unique in design. It features 273 guestrooms that include 17 suites. It features the Table 135 Restaurant for Breakfast and has a Fitness Center onsite. ... more   less 
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