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“This hotel provides a negative experience of Hilton brand”

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Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Ranked #62 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Dallas, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“This hotel provides a negative experience of Hilton brand”
2 of 5 bubbles Reviewed 6 July 2014

The Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South provided one of the most negative experience of my hotel stay. Being a HHonor diamond member there is some expectation and trust in the Hilton brand. Based on this experience and trust, I booked my much awaited family vacation at this hotel. The customer experience we received is way inferior than other hotel stays of Hilton brand - Hilton, Double Tree, Embassy Suite, HGI, other Homewood suite, etc. The basic room services task did not get done like - cleaning the trash, making the bed, removing the used totel, filling up soaps/shampoo/lotions, filling up coffee/tea/creamer/sugar. Had to call the front desk and room service several times to perform some of these basic stuff during the duration of my 5 days stay, which on top of that was not done as per basic expectation of satisfaction guarentee. This was a total waste of hotel stay time, $$ amount, and all the massive points I have used to stay at this hotel during my family vacation.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
3 Thank Somu G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this review, 7 August 2014
Thank you for taking the time to review our hotel on Trip Advisor. With our hotel being a new property our guest feedback is very valuable in addressing any areas we may fall short. We sincerely apologize for the issues you experienced during your stay and are working on making our hotel the best it can be. Again I apologize for the inconvenience and do hope you choose to give us another try when your travels bring you to New York.
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2,209 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Arlington, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

Very nice and NEW hotel just South of the hub-bub of NYC's Times Square. Excellent location, placing you very close to the action as well as offering amenities that are useful away from home. The staff are beyond excellent; everyone smiles and wants to help make your stay enjoyable. Rooms are small but the bed is nice and big, along with Studio sized fridge, stove and microwave. Highly recommended.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
5 Thank Alhaji J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this review, 8 July 2014
Hello Alhaji J,

Thank you for staying with us this past week! We are happy that you chose us as your "home away from home" in New York City. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boaz, Alabama, USA
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

I stayed at the new Homewood Suites during the week of July 4th and this hotel has everything - great location, great people, large comfortable suites (which is hard to come by in the Metro area). I would recommend this hotel to anyone making a trip to Manhattan, the hotel was a short walk from Times Square and many great restaurants. Thanks to all of the staff for making my stay GREAT... Hope to see you on a return visit.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Timothy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this review, 8 July 2014
Hello Timothy,

Thank you for staying with us. We pride ourselves in our room size for NYC. I will let the staff know that they were the ones who made your stay great! The staff loves to hear it when they can make guests' experiences memorable. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hackettstown, New Jersey
Level Contributor
113 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 6 July 2014 via mobile

We stayed at it for one night and loved it. It was close to time square. We are used to NY and stayed in to see the Fireworks. The staff was friendly and the breakfast was great. The mini mart in the hotel was convenient when we got ice cream. We didn't have to go far. On the 22 floor there was a great view of the city. The rooms were nice and modern

Stayed July 2014, travelled with family
Helpful?
4 Thank cupcakegenius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this review, 8 July 2014
Hi,

Thank you for choosing us as your "home away from home" in NYC. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

My husband and I celebrated our 20th anniversary In NYC. We chose the Homewood Suites in Times Square because it's part of the Hilton family of hotels.We were a little concerned at first since the hotel only opened the day before we arrived. Stayed 4 days and enjoyed all the hotel had to offer. Rooms were quite spaciou by New York standards. Fast elevators and modern amenities in the rooms and throughout the hotel made our stay very pleasant. Staff from the front desk to the dining room were terrific and very helpful during our stay! This hotel will be our go-to hotel for our future visits to NYC!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ArbyCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this review, 8 July 2014
Hello,

Thank you for your review of our new property and we are pleased you enjoyed your stay!

Happy Anniversary!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pennsylvania
Level Contributor
137 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

We stayed at HGI last night. We were at the Hilton fashion district over the weekend and this hotel is much much nicer.
First of all the staff was more than helpful and went out of their way to constantly ask if there was anything they could assist us with.
The rooms were very modern and felt like an updated NYC studio apartment. The free wine and beer in the lobby was a nice touch, along with snacks.
They didnt have any rooms available that slept all 4 of us but they certainly tried to find one for us. We knew this going in and it's typical for NYC. The room was very spacious by NY standards and we made it work. Actually it was HUGE in comparison to the Hilton fashion district. It had a couch, kitchen and walking room.
I would definitely stay here again. It was a 5 minute walk to the heart of Times Square and lots of places nearby the hotel.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank kaykels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this review, 8 July 2014
Hi,

Thank you for your comments! We take pride in the quality service and modern amenities that we provide our guests. We are glad you enjoyed your stay and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY

Property: Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Address: 312 West 37th Street, New York City, NY 10018-4208
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #62 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY 3.5*
Number of rooms: 293
Reservation Options:
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