We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Ranked #60 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
215 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Rooms are very tight”
Reviewed 20 July 2014

Location is very easy walk to Times Square, staff is helpful! we loved Alen. beds are comfortable. Areas to fix are the dreadful elevators and caliber of breakfast. Breakfast is boring. The rooms are really small,and do not reflect my idea of a suite. Really tight quarters especially with a teenager. I am sorry to say that I would not choose this sight again.

Room Tip: If you have children above the age of 7-8. I cannot imagine cramming them into the room. We stayed o...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank sr201753j9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Front Office Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this review, 28 July 2014
Hello Alen R,

Thank you for your review and we appreciate your feedback. We do offer a complimentary breakfast every morning so our guests can have ample energy for their exciting day in New York City. Although New York City rooms are known to be rather small, our hotel rooms are comparibly large. I am sorry we did not accomplish our goal of exceeding your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,275 reviews from our community

Traveller rating
    1,376
    683
    157
    39
    20
See reviews for
1,003
537
80
292
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (301)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Princeton, New Jersey
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 July 2014

We live close enough to NYC that we occasionally visit for a weekend. We stayed in this hotel for a weekend recently (Friday and Saturday night). The location is really great, within walking distance of loads of things which was perfect for us. Our bedroom was very nicely furnished and very clean. Spacious too for a New York hotel. The staff were mostly very friendly and helpful.

The main reason I wouldn't stay here again is because it felt overcrowded. Only two of the three elevators were working for most of our stay, so we had to wait a long time for one to show up. It probably doesn't help that there are displays telling you that an elevator on the way down is passing your floor by. Even when the third elevator started working again, there were still long waits for them at peak times.

By far the worst experience was the breakfast buffet. The layout of this space is horrible. It would work well if there were 5-6 people trying to get breakfast, but with tens of people thronging around a tiny space to get food it was unbearable. People shoving and pushing, no order to how to navigate the tiny space, people spilling food/drinks because people were pushing into them. It is a disaster. And the staff do their best to keep up, but it's impossible. Another terrible design decision was to have the door of the pantry open out directly into the space where people are trying to queue for cereal. Whoever designed this space did not think ahead to when people would actually be using it. There were plenty of table to sit and eat breakfast once you got through the crowds. Personally I would have preferred to see some of that space used for the buffet.

So if you don't plan to be in this hotel during peak times, or don't plan to have the breakfast and don't mind taking the stairs/waiting for elevators, then this hotel is probably great for you.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank DancingQueenGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Front Office Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this review, 21 July 2014
Hi,

I am glad you enjoyed our nicely-sized NYC hotel rooms. Our location is ideal for a visitor coming to New York to be close to some of the attractions. I am sorry you felt that the hotel was overcrowded, but the summer months are frequently busy with visitors touring NYC. Our included breakfast is popular among our guests and can get crowded from time to time, but we do our best to accommodate everybody who would like to enjoy breakfast with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 July 2014 via mobile

Great location, just off Times Square and with easy access to subway & all major attractions in NYC. IKEA-like rooms, very compact but liveable. Hotel at full occupancy so sometimes food items at breakfast & dinner quickly run out if you arrive late. Staff friendly, but need to be a bit more trained. When I asked about best events to see, they turned to google & printed out vague/general ideas. If traveling with a family or group, not a bad choice.

Stayed July 2014, travelled with family
Helpful?
3 Thank 8888mrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Front Office Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this review, 21 July 2014
Hello,

Thank you for staying with us! We are glad you chose the Homewood Suites in NYC as your "home" in NYC! Our staff is always there to help our guests, and if the staff does not have the information requested, we will find that information any way possible. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 July 2014

Good: The location is great, as central as you can get for that price. Fresh and clean. Polite staff. Best hotel wifi I've encountered.

Bad: Elevators from hell, there are three of them and theyre fast and all, but they are horribly programmed. Not unusual to wait for it to arrive for five minutes.

The air conditioning has two settings; "freeze to death" and "drown in sweat". You have to manually keep it between those extremes which takes a lot of work.

Breakfast crowded and decent at best.

The room's refridgerator is big and nice, but awfully noisy. Hard to sleep.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Front Office Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this review, 21 July 2014
Hi Martin L,

Thank you for your comments about the hotel. We appreciate all feedback and we do our best to meet the needs of our guests. Our included breakfast does get crowded at peak breakfast times, and we encourage guests to eat where they choose throughout the hotel. I will investigate your comments about the air-conditioning and the elevators and we will work on fixing those inconveniences. We hope you choose us again as your "home away from home" in NYC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrison, Arkansas, United States
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 July 2014

Great hotel! It was very clean and quiet! Omar (downstairs/bellman) was your shining star. He took great care of us!

The elevators were the only frustration, otherwise I will make this my first choice when returning to NYC!

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Heather H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Front Office Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this review, 21 July 2014
Hello Heather,

I am glad you were able to take advantage of our location of being a few blocks from Times Square! We are able to provide a quiet and relaxed environment for our guests while being only a short walk from all of the action of New York City. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williamsburg, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 13 July 2014 via mobile

This is the worst Hilton property I have ever stayed at!! The staff and management was horrible! This hotel is new and modern! The walls are paper thin! There were two temps to the shower boiling or cold.. Chose cold!! Sucked!!! Diamond Hilton member!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shannon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this review, 8 August 2014
Thank you for taking the time to review us on Trip Advisor. I apologize if we may have fallen short during your stay and do hope you choose to give us another chance.
If your travels ever bring you to New York please feel free to contact me directly, and I will assure your stay is everything you should expect from a Homewood suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marathon, Florida
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 July 2014 via mobile

Stayed there july 3-7 and had an outstanding experience. Hotel is brand new and lobby and rooms are fantastic. Stayed in 1011 which had decent city views. Room is very spacious and the kitchenette was so handy. Service was impeccable from the time we got out of the cab to check out. Bellmen and front desk were professional, helpful and not tip hungry. Place has an amazing dinner and alcoholic drinks during the week, and great hot breakfast everyday. There is a rooftop deck which we didn't find out about until 2 nights in(guess it's sort of a secret). Hotel is very close to subway(3blocks) and there is plenty to do closeby. Overall a great experience.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank johnv920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Front Office Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this review, 15 July 2014
Hi John,

I am happy to hear that you had an outstanding experience at our hotel! The friendly service our staff provides our guests is one of our proudest amenities. Our complimentary breakfast 7 days a week and our complimentary dinner from Mon-Thurs are also extremely popular with travelers. Thank you for your review and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
EVEN Hotel Times Square South
EVEN Hotel Times Square South
#13 of 467 in New York City
4.5 of 5 bubbles 900 reviews
Midtown
Hampton Inn Manhattan / Times Square Central
Midtown
Cambria Hotel & Suites - New York Times Square
Cambria Hotel & Suites - New Yor...
#70 of 467 in New York City
4.5 of 5 bubbles 675 reviews
Show Prices
Show Prices
Show Prices
Midtown
Renaissance New York Midtown Hotel
Renaissance New York Midtown Hot...
#68 of 467 in New York City
4.5 of 5 bubbles 554 reviews
Midtown
Courtyard New York Manhattan/Times Square West
Courtyard New York Manhattan/Tim...
#136 of 467 in New York City
4.5 of 5 bubbles 1,034 reviews
Midtown
Staybridge Suites Times Square - New York City
Staybridge Suites Times Square -...
#129 of 467 in New York City
4.5 of 5 bubbles 5,502 reviews
Show Prices
Show Prices
Show Prices

Been to Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY

Property: Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Address: 312 West 37th Street, New York City, NY 10018-4208
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #60 of 467 Hotels in New York City
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY 3.5*
Number of rooms: 293
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Hilton Hotels Direct, Ebookers, LoveHolidays, Hotel.de, Superbreak UK, TravelUp, Priceline, Agoda, Odigeo, Traveltool, S.L.U., HRS and HotelQuickly so you can book your Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing