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Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY
Ranked #63 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Reviewed 30 August 2014

For the midtown location, this is an excellent hotel that is clean and has decent sized rooms, particularly compared to most other New York City hotel rooms that are usually the size of over-sized closets. The complimentary manager's reception with beer and wine is a nice features, but the quality of food varies each night. Complimentary breakfast is nothing special, but hey it's complimentary, and it's NYC, so nothing to complain about there. Nice sized fitness center for a homewood suites, courteous staff. Clean rooms, and nice hotel appearance. Minor cons: slow elevators, blahhhh coffee. Good stay for a business trip.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank Elizabeth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this reviewResponded 4 September 2014

Hi Elizabeth S.

We are delighted to hear that you enjoyed your stay. Thank you for choosing us to be your home away from home. We look forward to your next stay.

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1,752 - 1,758 of 2,489 reviews

Reviewed 30 August 2014 via mobile

Nicely done up public areas and rooms. Satisfactory breakfast . Dinner, wine and beer on the house on weekdays. Helpful and friendly staff. Super location. Only the sofa bed was not comfortable at all in an otherwise perfect stay- it should be replaced!

Stayed: August 2014
Thank SumanKanodia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this reviewResponded 4 September 2014

Hi Sumankanodia,

We are delighted to hear that you enjoyed your stay. We also appreciate the feedback. We hope the next time your travel to NYC we can be your choice of stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

We stayed for four nights at this hotel with a 15 year old granddaughter. She slept in the sofa bed and found it comfortable. Our room was nicely furnished with a full sized refrigerator, stove, microwave and utensils. The décor is contemporary and very stylish.

We enjoyed the rooftop "garden" area. The location is great. We walked to Times Square several times. We arrived on Amtrak, and the hotel is only 3 blocks from Penn Station.

Some reviewers complained about the elevators. We only had to wait around 9:00 a.m. when people were heading to the included breakfast or checking out. Otherwise, they handled the crowds efficiently.

You should be aware that the "suite" is just one room. There is no separation between the kitchen area and the bedroom. Anyone expecting two rooms is going to be disappointed in that.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank Tom C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this reviewResponded 4 September 2014

Thank you Tom C,

Thank you for taking the time to write a review on trip advisor, we appreciate your feedback. We are glad you enjoyed your stay with us! The care and comfort of our guest is our primary concern.

We look forward to welcoming you Home in the near future.

Best regards,

Karl Baugher

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Reviewed 26 August 2014

Booked 2 rooms for 7 nights each for our family of 4. Hotel has been open since 30 June 2014, so obviously in excellent condition.
However the cleanliness is not up to the mark. When we checked in one of the rooms was not clean and had dead ants and other insects. Bought this to the attention of front desk and they changed the room immediately. However we now had the rooms on separate floors, although we had specifically requested adjoining rooms because of our teenage children. Another round of discussion with the front desk and they finally managed to get us 2 rooms on the same floor. They also deducted one nights charge for one room. Again after 2 days there was lint and dust all over the floor, which was from housekeeping not doing their job correctly. When highlighted to the GM, he was very apologetic and had it corrected by the time we came back in the evening alongwith complimentary cookies and bathroom accessories.
The elevators are messed up and we ended up taking the stairs down most mornings. Apparently its some sort of new technology in which the elevator decides when to skip floors when its full.
Breakfast was included in our rate however most days when we came down, it was a madhouse and we ended up getting breakfast outside.
They had a group of 50+ teenagers on a school trip and on one evening the lobby was more like a school playground.
The walls of the rooms were so thin that you can hear pretty much everything your neighbour says and you can hear him/her opening the curtains.
On the positive side, excellent location. Walking distance to Times Square, Penn Station etc. Excellent kitchenette, with dishwasher in the room. Fridge was a bit noisy though.
Good quality (Neutrogena) toiletries.
On checkout as we had 5 bags we asked for a suv yellow cab to go to JFK as we knew it has fixed price of USD 52 + tolls of USD 12 = 64. However reception got us a private limo and said it would cost us the same. When we reached JFK the driver said the price was USD 85 because its a private limo. The front office staff need to get their act together on this and explain the higher charge in advance.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Kbhatia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this reviewResponded 27 August 2014

Thank you for reaching out to us via TripAdvisor Kbhatia,

Please know that your satisfaction is of the utmost importance to us, and we regret the poor impression we have made. I apologize for the mismanagement of the situation, and for the frustration you experienced during your stay. We are dedicated to ensuring your satisfaction, and welcome you to contact our hotel directly so we may work to best meet and exceed your expectations moving forward. I would like to extend my sincerest apologies for the inconveniences you had during your stay with us in regards to the cleanliness of our rooms and being misinformed about cab pricing.

We do hope we can accommodate you and your family on your next travel to NYC.

Best regards,

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Reviewed 25 August 2014

The 'Greens' had a fantastic time & this Hotel & will be recommending it to all our friends ... From the doorman to the front desk staff house keeping I can't thank the staff enough for making our New York experience wonderful ........it was so nice to come 'home ' from a days sight seeing to be welcomed with a glass of wine .......dinner ......it was just delightful well done everyone at Homewood Suites -by Hilton Midtown ....... you all get 10 out of 10 ..... Also a any Aussie's thinking of staying here don't forget to Tip I know we don't do it back home but when you get great service as we did it's worth it .
Once again THANK-YOU

Room Tip: We had the 17th floor it was great , the rooms were big enough for 3/4 adults you are hardly in the...
  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank diahann g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this reviewResponded 27 August 2014

Thank you for your feedback diahann g!

We are delighted to hear that the "Greens" enjoyed their NYC experience. I will gladly relay to my staff your fantastic feedback. We hope to see you and all of your family friends stay at the Homewood Suties Midtown Manhattan Times Square South in the near future.

We look forward to welcoming you!

Best regards,

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Reviewed 25 August 2014

We stayed for 9 days and found the hotel very suitable for our needs. It was well located and big enough for my wife and I. The rooms are very comfortable and come with a kitchen. The complimentary breakfast and dinner is a real plus. The staff are really helpful and arranged a limo for us to the airport. When we ready to check out our bags were placed in the limo while we enjoyed breakfast. The hotel surpassed our expectations for the price we paid. This is definitely a hotel I will highly recommend.

Room Tip: Try and get a room on the lower level as there is a wait for the elevator
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Deven G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this reviewResponded 27 August 2014

Thank you for your feedback Deven G,

We are delighted to hear that you enjoyed your stay. We appreciate the feedback, which helps us to accommodate our guest better. Thank you for choosing us to be your home away from home.

We look forward to your next stay.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

This is a bran new hotel, and I have to say it is excellent.
The rooms are small, but still a very good size. It was my teenager kids and my self and it was enough. The bed was very confortable and had plenty of space to put all your things away, the bathroom is also very confortable.
The breakfast was not very big, but for us was more than enough. There was not a day that we didm't find something to eat.
The location was so good, 10 minutes walking to the subway, and to tell you the true we did everything walking, and we enjoy it so much.
And to end this the staff is Amazing!!!!! They are so kind, and always willing to help with smile.
Thanks very much is special to
Omar, Nafeesa and Devora.
Definitely if we go back to NYC, we will go back to Homewood Suites.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank SylviaPliego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karl B, General Manager at Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY, responded to this reviewResponded 27 August 2014

Ms. Pliego,

It was a pleasure having you stay with us. We are delighted to hear that you enjoyed your stay. We are very happy to get the feedback regarding our staff. Thank you for choosing us to be your home away from home. We look forward to your next stay.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY

Address: 312 West 37th Street, New York City, NY 10018-4208
Phone Number:
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Garment District , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #63 of 468 Hotels in New York City
Price Range: £169 - £418 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Homewood Suites by Hilton New York/Midtown Manhattan Times Square-South, NY 3.5*
Number of rooms: 293
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