Walked in to a fairly quiet restaurant but it was late so didn't worry too much and it was on 9th Avenue which usually guarantees you something decent. Staff were fairly cold towards us but we didn't worry too much. Ordered from the set menu. Generally the food was good. 10oz steak came as one of the entree options. Very Different sized steaks came out so we sent them back to be changed. None of the steaks were cooked to the request, no where close. One plate then had to be sent back a second time for cold fries. The two servers sat down on their phones and eating and we continually had to ask for water, wine, for plates to be cleared etc. I asked for the bill, it came and I asked that they consider a discount to the bill due to the problems with the food and that we all had to eat our meals at separate times due to food being sent back. The server said no. I asked her to speak to the manager, she did this by phone then offered a $3 discount. I said I didn't think this was enough. She told me that was it and I'd just have to pay. I started to explain my reasons to her and she said if I wanted to speak to the manager then I could speak to him on.the phone. I said that I didn't feel it was very good customer service; she said "it's not my restaurant". I then replied but I'm the customer. Hasten to add we left no tip and I've taken the details to write to the manager. Having eaten out in NYC a lot this is absolutely not the service you'd expect from this great city. Avoid and go somewhere else. I recommend Chelsea Grill just up the road.
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