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“Rudest waitress ever!!!”
1 of 5 bubbles Review of Swing 46

Swing 46
Ranked #48 of 857 Nightlife in New York City
Certificate of Excellence
Galway, Ireland
1 review
common_n_attraction_reviews_1bd8 7 helpful votes
“Rudest waitress ever!!!”
1 of 5 bubbles Reviewed 29 May 2013

I don't want to write a lengthy story so I will just hit the main points. My girlfriend and I are big fans of the 1920's - 1940's style and have just returned from a trip to the New York. Before our trip we decided to look up some themed places to go and enjoy some swing music and dancing. How lucky did we feel when we noticed this place which is a dinner club also?! So as a treat we booked a table here on the 26th of May. From the very outset we could tell this place was a tourist trap that could care less about repeat business. Some disappointing notes below,
1. Our table was clearly not booked at all as we had to wait an extra 15 mins when we arrived.
2. After ordering our starters and wine it took almost another 15mins for the wine to arrive which is very overpriced for what is was, $44 for a simple Malbec.
3. After the starters the server cleared our cutlery ...... But didn't give me any new cutlery so when my mains arrived I had to get her attention to ask for a spoon.
4. No one came at any stage to check if we were ok throuout our meal.
5. The sign and website say that the band will play till midnight with a dj after, so we tried to time our meal so that we would be finished just after 11. Adding in the delays from no table being held and the delay with getting our wine and therefore our starters we didn't finish till 11.30. This wouldn't have been too big a deal until the band packed up at 11.32. So no dancing was had for us.
6. Swallowing all of this we continued with our wine and chatting, NO dj came on unless what was clearly an iPod or cd counts as dj'ing these days.
7. Without asking the server put the bill down on the table and said there was no rush to pay......then why give it to us.
This is where the rudeness thickens !!!!!!!
8. $12 charge each for music which would be fine if the band played till midnight as we were led to believe (the band was quite good in fairness to them)
9. An 18% "gratuity" appeared on the bill!! Which for what had been pretty lousy service seemed crazy
10. When we explained to the server that we felt hard done by she said "would you like to speak to the manager" to which we replied "yes please" a minute later she came back and said he was dealing with another issue so we waited.
11. After waiting 20 mins we asked " any sign of the manager" to which she replied "no I'm sorry he is dealing with that issue so ......." Basically we were not going to get to speak to anyone !!!! So we said quite matter of factly that we would not pay that gratuity and then......
12. SHE TORE THE BILL OUT OF MY PARTNERS HAND, and said " fine that's me making no money" we tried to explain that we would have left her something and it was more that establishment we were mad with and she cut us off and said " please pay and leave"
13. Stunned we took our bill to the only member of staff who looked official only to find out he was indeed the manager and was most definitely not dealing with any issue, he was chit chatting to one of the early finishing musicians.
14. He offered his apology and explained that it was a problem he was aware of...... Then fix it! He then offered the chance to come back and not pay the cover charge for music.......why not revoke tonight's charge then???

It was truly a ruined night out for both of us and I am so sad we did not use this site to investigate the place before booking as there are some similar reviews here. Positive points were the music itself and the food was alright. Not great or worth the price but alright.

My advice to the owner would be a serious clearing out of some very useless staff.
My advice to you as a customer, avoid this place!

I would love to see some replies from the business up here, what have they got to hide ?? Now you know.

Mike

Visited May 2013
Helpful?
7 Thank Miclights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Watford, United Kingdom
1 review
“Great Supper Jazz Club in the heart of New York”
5 of 5 bubbles Reviewed 17 May 2013

I visited on 9th May and loved it so much I went back on 10th &11th.
John and all the team made me so welcome and the food and wine were very enjoyable and good value.The music was fantastic and the atmosphere was cosy and intimate.
Highly recommended for those who want a great jazz supper club with good music and dancing.

Visited May 2013
Helpful?
Thank Mike A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Modesto, California
Level Contributor
11 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Get ready to boogie”
5 of 5 bubbles Reviewed 23 March 2013

Great fun, very crowded expecially on Saturday, go on Tue. night for better dancing. Beginners dance lesson included in cover charge. Live jazz bands, good food

Visited March 2013
Helpful?
Thank BEHAPPY60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
266 reviews
50 attraction reviews
common_n_attraction_reviews_1bd8 666 helpful votes
“Not advised that it was about to close when we arrived”
1 of 5 bubbles Reviewed 18 March 2013

We arrived here after dinner across the road at 11pm, just as the band took a break. We were all charged $12 for sitting down and the wine was $50. When the waitress came with the wine, she didn't smile and was not at all friendly. She just poured the wine in all four glasses and took the bottle away. She asked about food too, which was odd considering what happened next.

We were also forced to put our coats into the cloakroom although there were only 6 other people there on a Wednesday evening and we had the entire raised area to ourselves. $1 per item.

Now, the band came on again at 11.20pm and finished at 11.35pm. And that was it. I would have laughed if we'd have ordered food, we would have been eating in an empty restaurant.

How they could have charged us $12 each for 15 minutes of jazz is beyond me. I actually feel it is disgusting that we were not told or given a rebate, of 90%.

So, we paid $98 for a bottle of wine and 15 minutes of jazz. But wait, then you get hit with the compulsory 12% service charge and then another 15% gratuity!!! There was also the tax to pay too of course.

So effectively it ended up being $134 for a bottle of wine, and then another $3 for the coats we practically had ripped off our backs to add insult to injury.

Maybe the food is good and maybe at the weekend when they stay open late it would be good, but these additional charges make it extremely expensive and coupled with the very bad service I would never come back here again. Service should always be discretionary and $16 for opening a bottle of wine with a sour face is ridiculous.

My tip, get in early and drink cocktails if you must go, but I won't be going back.

Visited February 2013
Helpful?
4 Thank Maxxxsensation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
71 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
“Great music, great dancing, great food !”
5 of 5 bubbles Reviewed 26 February 2013

I love this place! Live 30's swing music, dance lessons, dancing, eating and drinking. It's fabulous !

Visited February 2013
Helpful?
Thank Teacher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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