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“Terrible housekeeping”

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Courtyard New York Manhattan/Upper East Side
Ranked #296 of 473 Hotels in New York City
Reviewed 16 March 2014 via mobile

This hotel was taken over by new management. They renovated pleasantly but the staff is not professionally trained. Front desk was pleasant but twice our room wasn't cleaned in only a four day stay. First time we weren't cleaned at all, second time they abandoned the room mid-cleaning and left pillows on the bed without pillowcases and just cleaned part-way and forgot
Staff gave us a free night for the future but management review at a higher level is clearly needed. Staff were appropriate in response but hardly apologetic.
Have stayed here over the years and never had this kind of experience. More is needed in otherwise decent hotel room.

Stayed: March 2014
2  Thank BayAreaSeeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded 24 March 2014

Dear Bay Area Seeker,

I regret to read that not only were we not up to your standards but when you pointed this out to us we did not express how truly sorry we were. I assure you that your experience was not consistent with what you should expect when visiting a Marriott Hotel. I have taken your feedback to the team, sharing in the spirit of improving our response in the future. I hope that you do return to our hotel and see the positive change has happened as a result of your feedback.

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820 - 826 of 925 reviews

Reviewed 7 March 2014

Great location; nice hotel; clean and friendly. Quick access to Central Park and a few blocks walk to the Theater distirct; but not too hectic an area. They are just getting done with some renovations in the lobby area.... be prepared for a little inconvenience. The bar is great for a quick drink and light meal. Good drinks. Limited fare though.

Room Tip: Ask for a corner room
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  • Stayed: February 2014, travelled as a couple
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Thank Melody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded 25 March 2014

Dear Melody M,

Thanks for taking the time to write such a great review and let others know that we are close to all that NYC has to offer while still being a comfortable neighborhood location. Please come visit us again and you will see that the renovation is complete. I am sure that you will find it a refreshing experience

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Reviewed 2 weeks ago via mobile
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Stayed: January 2018, travelled as a couple
Thank Jodie F
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Sean A, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded 2 weeks ago
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Reviewed 14 January 2018
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  • Stayed: December 2017, travelled as a couple
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Thank mateos2016
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Sean A, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded 15 January 2018
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Reviewed 29 December 2017 via mobile
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Stayed: August 2017, travelled with family
Thank Mary-A1234
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Sean A, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded 30 December 2017
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Reviewed 1 November 2017 via mobile
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Stayed: October 2017, travelled solo
Thank Eva0713
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Sean A, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded 2 November 2017
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Reviewed 12 September 2017 via mobile
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Stayed: September 2017, travelled with friends
1  Thank Odisipo
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Sean A, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded 13 September 2017

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Additional Information about Courtyard New York Manhattan/Upper East Side

Address: 410 East 92nd Street, New York City, NY 10128-6881
Region: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#181 Business Hotel in New York City
#236 Romantic Hotel in New York City
Price Range: £98 - £256 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard New York Manhattan/Upper East Side 3.5*
Number of rooms: 226
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Also Known As:
Courtyard By Marriott New York Manhattan / Upper East Side Hotel New York City
Courtyard Upper East Side
Courtyard New York City
New York City Marriott
New York City Courtyard

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