This hotel was taken over by new management. They renovated pleasantly but the staff is not professionally trained. Front desk was pleasant but twice our room wasn't cleaned in only a four day stay. First time we weren't cleaned at all, second time they abandoned the room mid-cleaning and left pillows on the bed without pillowcases and just cleaned part-way and forgot
Staff gave us a free night for the future but management review at a higher level is clearly needed. Staff were appropriate in response but hardly apologetic.
Have stayed here over the years and never had this kind of experience. More is needed in otherwise decent hotel room.
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- Also Known As:
- Courtyard By Marriott New York Manhattan / Upper East Side Hotel New York City
- Courtyard Upper East Side
- Courtyard New York City
- New York City Marriott
- New York City Courtyard