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“Not your typical Marriott”

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Courtyard New York Manhattan/Upper East Side
Ranked #274 of 467 Hotels in New York City
United States
Level 5 Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Not your typical Marriott”
Reviewed 16 March 2014 via mobile

Frequent traveller with Gold Marriott membership.

Did not get room upgrade appropriate with membership. Did not get 1000 points appropriate for hotels with no breakfast. Got very polite "no" on these things I typically get at other Marriotts.

Rooms smells with tobacco.

Deserves it present low rating. Should not be called Marriott.

Stayed March 2014, travelled on business
Helpful?
1 Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this review, 24 March 2014
Dear George B,

I would like to first thank you for your loyalty to Marriott and I am sorry that do to New York being such a desirable location we were not able to extend an upgrade that is based on availability. We have fully renovated our entire property and continue to maintain a smoke free hotel so I am sure that you will find our hotel to be a refreshing experience on your next visit.
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847 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (160)
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Bay Area
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 March 2014 via mobile

This hotel was taken over by new management. They renovated pleasantly but the staff is not professionally trained. Front desk was pleasant but twice our room wasn't cleaned in only a four day stay. First time we weren't cleaned at all, second time they abandoned the room mid-cleaning and left pillows on the bed without pillowcases and just cleaned part-way and forgot
Staff gave us a free night for the future but management review at a higher level is clearly needed. Staff were appropriate in response but hardly apologetic.
Have stayed here over the years and never had this kind of experience. More is needed in otherwise decent hotel room.

Stayed March 2014
Helpful?
2 Thank BayAreaSeeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this review, 24 March 2014
Dear Bay Area Seeker,

I regret to read that not only were we not up to your standards but when you pointed this out to us we did not express how truly sorry we were. I assure you that your experience was not consistent with what you should expect when visiting a Marriott Hotel. I have taken your feedback to the team, sharing in the spirit of improving our response in the future. I hope that you do return to our hotel and see the positive change has happened as a result of your feedback.
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Coatesville, Pennsylvania
Level 6 Contributor
242 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 7 March 2014

Great location; nice hotel; clean and friendly. Quick access to Central Park and a few blocks walk to the Theater distirct; but not too hectic an area. They are just getting done with some renovations in the lobby area.... be prepared for a little inconvenience. The bar is great for a quick drink and light meal. Good drinks. Limited fare though.

Room Tip: Ask for a corner room
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert R, General Manager at Courtyard New York Manhattan/Upper East Side, responded to this review, 25 March 2014
Dear Melody M,

Thanks for taking the time to write such a great review and let others know that we are close to all that NYC has to offer while still being a comfortable neighborhood location. Please come visit us again and you will see that the renovation is complete. I am sure that you will find it a refreshing experience
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Additional Information about Courtyard New York Manhattan/Upper East Side

Property: Courtyard New York Manhattan/Upper East Side
Address: 410 East 92nd Street, New York City, NY 10128-6881
Region: United States > New York > New York City > Upper East Side , Manhattan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#176 Family Hotel in New York City
#183 Business Hotel in New York City
#238 Romantic Hotel in New York City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Courtyard New York Manhattan/Upper East Side 3.5*
Number of rooms: 226
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Also Known As:
Courtyard By Marriott New York Manhattan / Upper East Side Hotel New York City
Courtyard Upper East Side
Courtyard New York City
New York City Marriott
New York City Courtyard

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