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“Worst place ever to potentially buy a watch”

Tourneau TimeMachine
Ranked #508 of 811 Shopping in New York City
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Attraction details
Owner description: Tourneau is the preeminent purveyor of fine timepieces, striving to deliver a first class customer experience. As the largest authorized watch retailer in the United States, Tourneau offers an unmatched selection of styles from nearly 100 brands, the largest certified pre-owned watch collection, and expert service & repairs. The Tourneau TimeMachine on 57th Street and Madison Avenue is the flagship location.
New York City, New York
1 review
common_n_attraction_reviews_1bd8 7 helpful votes
“Worst place ever to potentially buy a watch”
Reviewed 6 July 2013

I know watches, and I know expensive watches. I have been in the market for a 45k watch, which one could call, the luxury category of watches. I have known Tourneau for a while, but my latest trip pushed me over the edge, and I just HAD to write a review.
1. Their customer service is the worst I have EVER experienced. I have gotten treated so rudely when I asked to see a 30k Hublot. They're attitude was basically similar to: You don't look like you can afford it, so why should I bother showing you. It wasn't until I started talking watches with another customer and mentioned I already owned a Hublot, that the sales man become more friendly, I wonder why ,ha.
2. When I mentioned that no one buys at retail price, he flat out told me: What are you doing here then. They must be doing so well that they don't have to courteous to customers. What am I doing here? Excuse me sire, I am looking to part with almost 50k in cash for a watch, and this is your response???

As a final note, if you want to buy retail, go to a proper store. Check out Wempe on 5th avenue, where the people are friendly, and the service top notch. I am in awe how this company is still in business. I would never buy a time piece from them. They have a large selection, so go there, take a look a round, and then purchase at a proper store with proper service, sans the attitude.

Visited July 2013
7 Thank marlon b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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26 reviews from our community

Visitor rating
Date | Rating
  • English first
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English first
north carolina
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Don't let Tourneau touch your watch”
Reviewed 28 May 2013

I brought my Tag in for a simple repair. 7 months later the watch still does not work and they refuse to stand behind their work. Do not buy your watch here....do not let them service the watch, demand the manufacturer do the work.

Visited December 2012
2 Thank Theystolefromme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
347 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 291 helpful votes
“Better place for SEE the différent brand but not for buy”
Reviewed 21 March 2013 via mobile

The store is very incredible bigger than Wempe with lot of brand. But when you buy an luxe watch you want a luxe service...

When you buy a watch @t the brend you have a very good service (cartier, rolex, iwc, etc.) here... Nothing !

You paid 10 or 15k$ like you buy a hot dog, no seat... Waiting for 30mn for card of guarantee...

Prefer direct Brand or Wempe !

If you don't want a luxe service go to the 47street you have little Shop with better price than Big store.

2 Thank Globetrotteurcasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
“worst customer service on the planet”
Reviewed 4 December 2012

having paid $310 for a tune-up of my watch; a longines, they returned it broken! 3 months later, I am still waiting for it to be repaired and it comes back from their service area and has to be sent back by the store before i even get it, since it's still broken! I didn't break it; they did. After numerous calls, etc. no call-backs, etc. They're the worst.

Visited September 2012
6 Thank pms g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
93 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 31 helpful votes
“Do you have the Time?”
Reviewed 31 October 2012

Tourneau is the place to go to see watches you have read about and now you get to see the "real" thing. one can see watches the a pieces of Art. A must !

Visited June 2012
3 Thank fred5710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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