Our visit to GPH was on 12/31. My complaints are threefold.
First of all Concierge flat out lied to us. When we booked our room I had spoken with them regarding dinner reservations at Maialino (attached to GPH). Ultimately, they were booked so we found something else on our own. However, on his own accord, the young man in concierge informed me that our party of four had seating reservations in the Rose Bar/Jade room for the New years celebration for later that evening. He made no mention of any price or minimum. I was pleasantly surprised and delighted! We had just assumed we would end up at the bar for a drink at midnight. Of course you know how the saying goes, when it sounds too good... Well, when the time arrived we were not only told a whole other story of how those tables (its really a stool)go for $1500 to reserve, but the female concierge was so rude and angry towards us. The manager was embarrassed and apologetic when I told him. Of course the young man lost his tone and attitude when he had to face us in front of his manager and explain to us that there was confusion on my part. I was offended. To make a customer look like they have a comprehension problem is bad business. He then remedied the situation to stand by what he had originally said to me over the phone. It was very obvious what had unfolded: there was no set plan earlier in the month and then when the establishment set up their New Years eve party and pricing, the concierge had to backpedal and make the customer look like a fool. Shame on you!
Secondly, The young man who was working inside the room as either security or manager said "you must be a persian" because of the fact that we did not pay for the table. I became infuriated. I went to find a manager inside the hotel but whoever they had working was just stunned and did not know what to do. They must of known who we were thanks to Concierge. How vindictive. How appalling.
Lastly, Stocking their bathrooms with some designer toiletries, is nice but cannot mask the fact that this hotel is in need of a major overhaul. There is good reason why the lighting is extremely dim in the hallways and rooms. The carpet is filthy with stains. Our room had a subtle odor that was probably emitting from the stain ridden upholstery. We were kept up all night from the music coming from the bar that went late into the early morning.
We are very grateful to the apologetic and utmost professional Manager in charge that day. He truly tried his best to make our stay more pleasant. Unfortunately, lies, racist comments, and squalid room conditions will not bring us back to this very expensive establishment.
- Official Description (provided by the hotel):
- The Gramercy Park Hotel's Haute Bohemian heritage represents a sensuous vision of artful diversity. Bohemia reinvented for the 21st century with an original combination of styles, with great pieces of furniture and artwork and the extraordinary use of color. It is still the Gramercy Park Hotel in New York City, but honored and renewed in a glorious transformation. ... more less
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- Also Known As:
- Hotel Gramercy Park